Don Brown Chevrolet

Every member of the team was kind. Sterling my sales person was the best and made the journey for a new car GREAT!

I have been a customer of GM products for many years, and this is the first time I have had bad service from a dealership. I brought my car in for services because the engine light was on. I scheduled service for 7am on Monday, June the 6th, 2025. I was the first person in line and my car was taken in at 7am. I was told that my car would get to a tech person right away and that I would know something before noon and that they would take me home. When I had not heard from anyone by noon, I called and asked what was the diagnosis for my car. I was told no one had looked at my car and that they should have some information soon. I waited until about 4pm and called back to ask what was the diagnosis, and was told that they still had not received that information, but should know something first thing tomorrow morning. Now, mind you that I am the one calling and checking on my car because no one from the dealership (Jason, my rep.) was providing me with any information. When I call on Tuesday afternoon, again no one called me so I had to call, I was told that it was a sensor that was bad and that they would order the part and have it the next day, and he would fill me in tomorrow once that tech person finished the work. I waited until the end of the day (Wednesday) and call again because no one call me to inform me of what was happening. So, when I spoke to him and ask if I would be able to pick up my car today I was told no. When I asked why he said because the person who was supposed to do the work called out sick, and he had to assign it to someone else. So I asked if this new tech person was finished with the work, I was told no, because he had not started to work. I asked him why he couldn't have called me and tell me what was going on??? He said because he was busy. He said that the new tech person should be starting on it in the morning (Thursday). So, at this point he offers to sent the van to pick me up so that I could get a rental to use while I waited for my car. At this point I was without a vehicle for three (3) days. The next day (Thursday) I waited until the end of the day and I called in again since no one had called me. I asked him what was the disposition of my car? I was informed that at this point this new tech is having issues with my car and has to work with GM to resolve the issues and it should be taken care of tomorrow (Friday). At this point I called the dealership and asked to speak to the Service Manager, was connected and left a message. I waited until just about the end of the day of Friday to see if I would get a call from the dealership, but I didn't, so I called him to see what was the disposition of my car. He told me that my car was not ready and that it would have to be next week. Just to recap the type of service i had rec'd up until this point was that if I didn't call the dealership I would not have know anything about my car, but was continually told that I would be updated. This type of behavior continued until I picked up my cay the following Friday, 6/27/25. I was frustrated that it's now Friday, so I called the dealership at about 3;45 pm and left a message for him to call me and let me know what's going on with my car. he calls me back around 4pm and says my car is now ready and that I need to get there before 5pm because the service department closes at 5pm. So now I have to stop everything that I am doing and rush down to the dealership or I won't be able to get my car until Monday because they are not open on the weekend. So, I drop everything and rush to the dealership, I arrived at about 4:50 - 4:55. He rushed me to sign paperwork and then asked me: Did you fill up the tank with gas? I said no, I didn't know that was a requirement. I said if that was, couldn't you have said something when you told me to hurry up and come get my car. Then he said, You Know They Are Going To Charge You $10 Per Gallon For Not Filling It Up To Wherever It Was! Never Again will they see me car.

Bought my second vehicle from Don Brown Chevy recently and when I tell you they treat you like family they really do! They go above and beyond. Making sure you get what you need! Will continue recommending and sending everyone to Don Brown!!

Everyone at Don Brown Chevy knows what they are doing!!! When you walk in the door you’re always greeted with a smile. Purchased my second vehicle from them and I can promise you I will be buying every vehicle from them! They make every transaction smooth. From Sales to Service they deserve the highest rating!

We bought a 2025 Trax last fall. We cant believe how much we enjoy the car. Buying it was easy and stress-free.

Salesperson was very knowledgeable, patient and most of all professional. Finance manager was knowledgeable, professional did not RUSH the process. The entire staff at Don Brown was excellent.

Easy process. No pressure, no surprises. Salesman and other staff were knowledgeable, kind and professional. I was able to get what I wanted and get out in a timely matter as well

Absolutely amazing experience most seamless loan processing I have ever experienced! Most polite, respectful staff

Very efficient and friendly atmosphere. John Gibbs is a great salesman. Thanks again for such great service

Dealership was Professional and resolved my issue. Kensi and Jack are an asset to your organization.