Don Brown Chevrolet

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
51 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 21, 2020

    Great customer service! Each employee I encountered was beyond helpful!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    January 24, 2020

    Oil change and tire rotation...my tires weren't rotated like stated...the same tires are still in the same spot....I know this because I have one tire... that lose pressure no matter which side it's on and it's still on the front right

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bond, Donetta L, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate th...e opportunity to discuss your situation to try and regain your confidence back in our dealership.

  • January 14, 2014

    i needed my car fixed with the knowledge of knowing what was wrong with it- as i work on cars myself too. When i gave my car to a nice young man named... Tony Indelicato i told him "my car is having problems" (without him knowing that I knew what was wrong with it). He took my car and ran some diagnostic tests' on it and told me what was wrong, with my car. I was very pleased and happy because I knew what was wrong with it from the start, but he did not know that. I'm happy because he did not try to haggle with me and try to tell me i need this this and that.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 21, 2020

    It was done in less time and I liked it because it was done less time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We sincerely value your business and look forward to your next visit!

  • 5.0 out of 5
    January 17, 2020

    Outstanding experience. @ Don Brown Chevrolet!!! Had a wonderful experience with an employee there by the name of Dennis. They were very prompt on honoring... my Chevy recalls on my Chevy pickup. Extending a shuttle for me while my service appointment was being fulfilled. When a service order of an oil change was mistakenly ordered. They accepted my word with no charge to me, which says to me th@ Don Brown Chevrolet operates on the shared value of INTEGRITY !!! I believe they have scored a Don Brown Chevrolet Lifer !!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you again for choosing Don Brown Chevrolet and we hope to see you again.

  • 5.0 out of 5
    January 8, 2020

    I love Don Brown .. And Chris Culbertson is the absolute BEST

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thanks for taking the time to leave a review.

  • 4.0 out of 5
    May 23, 2019

    My husband was not with me and I feel like the service guy tried to scare me into purchasing several different items. I said no, but I felt like I was... being pressured. Other than that all was great!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your feedback, and regret to hear you felt this way. We will be sure to address this with our team in hopes of making your next service ...visit a five star experience!

  • 1.0 out of 5
    May 4, 2019

    I was very disappointed in my service, they attempted to tell me I needed new brakes when I had just had brakes and rotors done a month earlier. So the... problem that I took the vehicle in for wasn?t even diagnosed and I had to take it to another location and actually got the correct problem located. I know a little about cars and kind of had an idea of what was wrong and I was correct. Not sure how they didn?t see it. Apparently they never removed the tires.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your honest feedback about your recent visit. We work hard to provide each of our clients with the highest caliber of customer service a...nd quality of work you can trust, but it sounds like we let you down. If you are willing to give us another chance, please reach out to us at (314) 772-1400 to speak to our manager directly. We sincerely value your business and hope to hear from you.

  • 1.0 out of 5
    April 26, 2019

    Awesome work, made sure I was completely satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wanda, it sounds like you had a positive experience with us. Your negative star rating makes us worry there was something we may have missed. We would... like to have a better understanding about your experience. Please reach out to us at (314) 772-1400 at your earliest convenience and we will do our best to resolve this with you.

  • 5.0 out of 5
    April 12, 2019

    It was a great experience..., very friendly Tabitha was great !!!! I was very satisfied I learned a lot I will be back again... They had a lot of great... cars to choose from...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brian, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we... can do for you.

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