Don Brown Chevrolet

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
46 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    May 23, 2019

    My husband was not with me and I feel like the service guy tried to scare me into purchasing several different items. I said no, but I felt like I was... being pressured. Other than that all was great!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your feedback, and regret to hear you felt this way. We will be sure to address this with our team in hopes of making your next service ...visit a five star experience!

  • 1.0 out of 5
    May 4, 2019

    I was very disappointed in my service, they attempted to tell me I needed new brakes when I had just had brakes and rotors done a month earlier. So the... problem that I took the vehicle in for wasn?t even diagnosed and I had to take it to another location and actually got the correct problem located. I know a little about cars and kind of had an idea of what was wrong and I was correct. Not sure how they didn?t see it. Apparently they never removed the tires.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your honest feedback about your recent visit. We work hard to provide each of our clients with the highest caliber of customer service a...nd quality of work you can trust, but it sounds like we let you down. If you are willing to give us another chance, please reach out to us at (314) 772-1400 to speak to our manager directly. We sincerely value your business and hope to hear from you.

  • January 14, 2014

    i needed my car fixed with the knowledge of knowing what was wrong with it- as i work on cars myself too. When i gave my car to a nice young man named... Tony Indelicato i told him "my car is having problems" (without him knowing that I knew what was wrong with it). He took my car and ran some diagnostic tests' on it and told me what was wrong, with my car. I was very pleased and happy because I knew what was wrong with it from the start, but he did not know that. I'm happy because he did not try to haggle with me and try to tell me i need this this and that.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    April 26, 2019

    Awesome work, made sure I was completely satisfied.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wanda, it sounds like you had a positive experience with us. Your negative star rating makes us worry there was something we may have missed. We would... like to have a better understanding about your experience. Please reach out to us at (314) 772-1400 at your earliest convenience and we will do our best to resolve this with you.

  • 5.0 out of 5
    April 12, 2019

    It was a great experience..., very friendly Tabitha was great !!!! I was very satisfied I learned a lot I will be back again... They had a lot of great... cars to choose from...

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Brian, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we... can do for you.

  • 5.0 out of 5
    April 4, 2019

    I recently purchased my 3rd vehicle from Don Brown. This was by far the best car buying experience I have had. Paul was very knowledgeable and showed us... multiple vehicles with different options so that we were able to make a confident purchase. After purchasing the truck I found a couple minor scratches, and when I notified Paul he and Pam in customer service quickly got an opening to bring it in to have it taken care of. The following day when I picked the vehicle up and it looked amazing! Paul, Pam, and the rest of the team was fantastic to work with, and ensured that everything turned out great. I highly recommend purchasing a vehicle through Don Brown, and Paul, Pam and the rest of the team there will ensure you have a great experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Adam, thank you so much for your positive comments about DON BROWN CHEVROLET, INC.! Our team strives to deliver an excellent experience, and are gl...ad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    March 13, 2019

    I had a great experience with purchasing my new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so glad you had such a great experience with us! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    January 28, 2019

    I was amazed at how fast I was able to get in and out of the service department on a Friday with no prior appointment! Service was good and they fixed... my tail lights!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to see you soon!

  • 5.0 out of 5
    January 7, 2019

    I was greeted and processed immediately upon arrival. All work requested or advised to be done was completed promptly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jeanne, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to see you soon!

  • 5.0 out of 5
    December 19, 2018

    The Best service a customer can ask for. They were very friendly and helpful and made sure I had transportation if I needed it. My car was done in no time... at all. I'm a very satisfied customer.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mya, we set high expectations for ourselves so it?s gratifying to hear you had a great experience! If you ever need anything else from us, pleas...e feel free to give us a call or stop by. Have an awesome day!

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