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My husband was not with me and I feel like the service guy tried to scare me into purchasing several different items. I said no, but I felt like I was... being pressured. Other than that all was great!
We appreciate your feedback, and regret to hear you felt this way. We will be sure to address this with our team in hopes of making your next service ...visit a five star experience!
I was very disappointed in my service, they attempted to tell me I needed new brakes when I had just had brakes and rotors done a month earlier. So the... problem that I took the vehicle in for wasn?t even diagnosed and I had to take it to another location and actually got the correct problem located. I know a little about cars and kind of had an idea of what was wrong and I was correct. Not sure how they didn?t see it. Apparently they never removed the tires.
We appreciate your honest feedback about your recent visit. We work hard to provide each of our clients with the highest caliber of customer service a...nd quality of work you can trust, but it sounds like we let you down. If you are willing to give us another chance, please reach out to us at (314) 772-1400 to speak to our manager directly. We sincerely value your business and hope to hear from you.
i needed my car fixed with the knowledge of knowing what was wrong with it- as i work on cars myself too. When i gave my car to a nice young man named... Tony Indelicato i told him "my car is having problems" (without him knowing that I knew what was wrong with it). He took my car and ran some diagnostic tests' on it and told me what was wrong, with my car. I was very pleased and happy because I knew what was wrong with it from the start, but he did not know that. I'm happy because he did not try to haggle with me and try to tell me i need this this and that.
Awesome work, made sure I was completely satisfied.
Wanda, it sounds like you had a positive experience with us. Your negative star rating makes us worry there was something we may have missed. We would... like to have a better understanding about your experience. Please reach out to us at (314) 772-1400 at your earliest convenience and we will do our best to resolve this with you.
It was a great experience..., very friendly Tabitha was great !!!! I was very satisfied I learned a lot I will be back again... They had a lot of great... cars to choose from...
Hi Brian, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we... can do for you.
I recently purchased my 3rd vehicle from Don Brown. This was by far the best car buying experience I have had. Paul was very knowledgeable and showed us... multiple vehicles with different options so that we were able to make a confident purchase. After purchasing the truck I found a couple minor scratches, and when I notified Paul he and Pam in customer service quickly got an opening to bring it in to have it taken care of. The following day when I picked the vehicle up and it looked amazing! Paul, Pam, and the rest of the team was fantastic to work with, and ensured that everything turned out great. I highly recommend purchasing a vehicle through Don Brown, and Paul, Pam and the rest of the team there will ensure you have a great experience.
Hi Adam, thank you so much for your positive comments about DON BROWN CHEVROLET, INC.! Our team strives to deliver an excellent experience, and are gl...ad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I had a great experience with purchasing my new car.
We're so glad you had such a great experience with us! If you have any further questions, please give us a call. We're always happy to help!
I was amazed at how fast I was able to get in and out of the service department on a Friday with no prior appointment! Service was good and they fixed... my tail lights!
Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to see you soon!
I was greeted and processed immediately upon arrival. All work requested or advised to be done was completed promptly.
Jeanne, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to see you soon!
The Best service a customer can ask for. They were very friendly and helpful and made sure I had transportation if I needed it. My car was done in no time... at all. I'm a very satisfied customer.
Hello Mya, we set high expectations for ourselves so it?s gratifying to hear you had a great experience! If you ever need anything else from us, pleas...e feel free to give us a call or stop by. Have an awesome day!