Schicker Ford of St. Louis

I bought a pre-owned 2006 Scion xB with 60,000 miles on it (low for a 10 year old car) from McMahon Ford on Kingshighway on November 3, 2016. I never write reviews for anything, but in this case I have to because I was so shocked at how things went. I sold cars for a couple years awhile back, and I thought I knew how things were going to go, but I was wrong! I found the car listed online, and ended up dealing with two different salesmen on the car, because of their schedules (hey, car salesmen need days off too). Their names are Mark Jones and Keith Harbstreet. I was pleasantly surprised at how easy to deal with they both were. I know the bad rap car salesmen can get sometimes—like I said, I used to be one—but they were nothing like the stereotypes. Initially, I just assumed that I got lucky getting a couple of their best guys, but I was wrong there too. I bought the car for a different price than it was listed online. With my past experience, I felt that I could make a pretty good deal for myself, and I did. They listened attentively when I explained my reasoning for the deal that I wanted, and were quick, courteous and fun to talk to throughout. In the end, we made a deal that made us both happy, and I drove the car off the lot, pleased as punch. Within a couple of days, I noticed some odd characteristics about the car that concerned me, so I took it to a Toyota dealership and had it inspected. The issue wasn’t immediately apparent, but because I’ve owned one of these cars before (a 2005 model), and because the Toyota service department deals with a lot of these cars, together we were able to identify that there was in fact something wrong with the car. So I took the car back to McMahon Ford to talk to them about it. This is when I expected things to go south, but again, I was wrong. I spoke to Gordon Kinder, the Pre-owned Manager late that day, and he immediately setup an appointment with the Service Department and a meeting with the Service Manager, Brian Hollis, for me first thing the following day. I brought the car in and handed the keys to a Service Writer named Ron Guiterrez. I met with Brian and he assured me that they would get the car in right away, and they did! They were both very quick, courteous and professional. I started feeling like some kind of VIP or something—none of this lined up with my expectations. After the issue with the car was confirmed by the service technician (whose name I failed to get), Gordon sat down with me again to resolve the problem. Again, this is where I knew things were going to go south. I’ve dealt with a few Used Car Managers from both sides of the desk, and I know that the buck stops with this guy. It’s his job to make sure that his department makes money. I figured that all of the wonderful treatment I’d received up to this point was just to keep me satisfied until they knew how much the problem was going to cost ME, and let the manager give me the bad news. But nope…wrong again! He turned off his cellphone, actually THANKED me for bringing the issue to his attention, and then we had a really pleasant, brief discussion wherein he asked ME what I thought was the best solution. I told him what I thought was fair, but still did not actually expect to get anywhere close to what I was asking for. To be clear, the issue with the car was A) unexpected for the mileage B) not easily noticeable and as such, definitely not their fault, and C) quite expensive to fix. You know how he responded? He said, “I agree. We’ll take care of it.” Gordon and I shook hands, the Service Department ordered the parts and fixed the car as soon as they arrived, and I’ve got the car back. It drives great, I love it, and I couldn’t be happier. Like I said, I never bother to write reviews, but everything about my experience at McMahon Ford was just too good to believe. I’ve always thought that the car business was just about the numbers, but not at McMahon Ford. They care about making people happy and earning customers for life. They just got another one!

Purchased a nice 2010 Ford F-150 4 x 4. When I am looking for another vehicle, I will go back to McMahon and will recommend them.

I am glad to say that McMahon Ford (Pre-owned location on S. Kingshighway) went above and beyond to satisfy me and my family needs. No one likes change and we were a bit skeptical to try out a new dealership. I arrived at the dealership and Tom Masterson greeted me with a smile. He really listened to my needs and wants and together we found the vehicle for my family. Tom really cared about making sure we had the right vehicle. A vehicle that we are proud to owned, a Ford F-150. He was not just interested in selling us a car that he wanted us to buy just for commission. A later, that really proved to be true. A few days later we had some problems arise with the truck. I contacted Tom and he told me to come in immediately to rectify the problem. I did and he and the manager of the location Gordon Kinder gave me a vehicle and had the car service. Well, most of the issues were fixed but one still remained. I again contacted Gordon and again he had the truck serviced and wash for me when I came to pick it up. I really enjoyed that. Still we had a small issue with the truck. Now let’s be honest here it is about three to four weeks after the purchase of the truck. Most dealerships would have wanted me to pay to fix the problems or completed ignored me and calls. They would have maybe even tried to brush me off. Not Gordon and Tom though. They told me to come back in one more time and they put their best mechanic on the job allowing me to converse with the mechanic so he could get a total synapse of what happen to diagnose and fix the problem. Needless to say, IT WORKED and not one extra cent came out of our pockets. We have a truck that we are proud to own that is safe for our children. I want to say a public THANK YOU to Tom Masterson and Gordon Kinder for their wonderful and genuine customer service. You can be assured, like you assured me, that you now have a MACK-Mahon family for a long time to come. I recommend if you are looking for a vehicle and you want to make sure your needs are meet. Pay these guys a visit and you will see what I mean. Yours truly, Benjamin Mack and the Mack Family

We had a limited time to find a used vehicle. Keith Harbstreet made the entire process smooth and efficient. We did not feel pressured and our questions were fully answered. Have purchased 4 cars from McMahon Ford over the last 10 years and will continue to use them in the future.

I personally recommend going to McMahon Ford to see Dan Luepke in the preowned department. I have purchase my last 3 vehicles from him and have always had the absolute best experience! He goes above and beyond to find exactly what I am looking for and has always delivered. He takes the time to get to know his customers personally and is a wonderful person to work with. If you need a car in the Saint Louis area, go see Dan, he's the MAN at McMahon!

I bought a 2010 Subaru Impreza from McMahon. The service was amazing. Dennis helped me find the perfect vehicle for me and I love it. They did everything to help the customer and I would recommend this automotive group to anyone

Dennis O'Brien in the Pre-Owned center helped me with my first truck purchase. He spent a good amount of time with me and my wife test driving various trucks and educating me on what to look for. Once we found the best one for us at another associated lot he made sure it was right and worked with me on the price. He made sure everything was right at the time of delivery and a few followup items were taken care of quickly. I would do business with Dennis again.

Had a great experience with my sales man again. Kieth has been there for years. Great pricing, easy flow and vehicles that are worth buying.

Ike Bebis is a caring human being who happens to sell cars. My parents have been going to Ike for years and then my father died and I needed a new car and my mom has a small issue with turning in her leased car. All this happened at once and Ike Bebis took care of it all at once with no hassle. Thank you Ike I'm not one to write reviews and have had questionable experiences with car dealers in the past but now I know why my folks have been dealing with him for all these years. Again thank you Ike

I came up to Mcmahon looking for a certain car which however had already been sold. Although I didnt walk away making a deal with Mcmahon, they were the best car dealership to work with and least "pushy." Mcmahon wanted me to make an educated decision that best suite my needs. Justin did an amazing job showing me different cars that where similiar to what I was looking for and educated me on each brand and model.