Reviews
Friendly staff and sales personnel.
The sales staff and finance personnel made my experience very pleasant and worked with me to give me a deal I could live with. I am very please with the new vehicle and my experience with both Jeremy Danziger and Mark Whited. Super fast. I drove my new car home that night. Nancy Stallings
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear it, Nancy! We appreciate you!
More than a brand.
I've owned my Toyota since 2006 and all services are performed at Fusz. During that time most of my interaction has been with Scott and Warren, but I've worked with others as well. I've never felt like I was taken advantage of. They are straight forward and honest. You can't ask for more than that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review, Larry! We know you have many options when it comes to servicing your vehicle and we appreciate you choosing Lou Fusz! Please let us know if there is anything we can help you with in the future.
Purchase of 4Runner
My wife and I worked with George to purchase our new 4Runner. The specific model with features that we wanted weren't at the lot, but George was very flexible and located the model that we desired. This was nice to discover as the industry norm is to sell only what is on the lot. He made the selling and negotiating process very enjoyable instead of the normal stress and anxiety that typically accompanies purchasing a car. I highly recommend purchasing a car from this dealership as the experience, pricing, and service were excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review! We are so happy to hear about your experience working with George. Enjoy the 4Runner!
Excellent buying experience
I purchased a used Ford F-150 from Lou Fusz Toyota and traded in my previous vehicle, not only did they offer a fair market value price for my trade in, they also offered a fair price for the F-150. Overall I would say that the professionalism of the salesman (Matt) that I dealt with truly represented the image of the dealership as a whole. I will definitely be coming back to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, and for the kind words! We are so happy to hear that you enjoyed working with Matt and were able to work out a great deal! Please reach out if there is anything else we can help you with.
Professional, Friendly and Fair!
When purchasing a new vehicle, we prefer to rely mostly on internet-based sales. While searching for our new car, I reached out to all of the local dealers in the Saint Louis area and some further away. Jeremy, at Lou Fusz Toyota, was the only representative that was truly responsive to my request. Jeremy got back to me almost immediately. We negotiated the model, and accessories on-line and once we agreed on the purchase price he got to work and located a car within hours and had the car delivered in no time. Overall, our experience with the purchase of our new car at Lou Fusz Toyota was most professional, friendly, and fair. When the time comes, I am counting on the service department to offer the same level of service ? I strongly recommend Lou Fusz Toyota to any potential new sales customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for continuing to give us an opportunity to keep you happy. Please let us know if you need anything else.
Puchase of 2018 Rav 4.
I was adament about the color and features I wanted and Jim was great about getting my vehicle of choice. Price was not too bad either!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing, Diane! We are so glad we could get you the colors and features you wanted!
Absolutely Wonderful!
Jim “Bones” Donohue was absolutely awesome. Not only did he make the process of buying a new car easy, he actually made it ENJOYABLE! My wife and I were in a tough spot and the Lou Fusz network really came through for us. However, it was Jim that really went the extra mile so we were taken care of. The next car I buy will be through Bones again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We are so glad that Bones was able to help you out. Please let us know if there is anything else we can help you with.
professional salesman
Scott has always exhibited a professional manner while making it a positive personal experience. Thank you, Scott for being there when you are needed. Thank you, also, for your patience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review! We are thrilled to hear you enjoyed working with Scott! Please let us know if there is anything we can help you with in the future!
Great sales experience
We really liked working with Dave Koob. He was knowledgeable, patient with all my questions, and no pressure. We based our decision to buy a 2018 Highlander on safety, longevity of ownership, and Toyota loyalty. Thank you Dave and Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear it! Enjoy the Highlander!
Great Experience, we love our Tundra!
Scott was extremely professional, polite and very knowledgeable. I get easily frustrated and overwhelmed when vehicle shopping and I have zero tolerance for pushy salesmen. But Scott definitely made our shopping experience an enjoyable one. He didn’t push us he simply took the time to listen to what we were looking for, he gave us suggestions and insights to our needs, wants and within our budget. He made the entire process seamless. He’s friendly and he’s beyond a doubt loyal to you as a customer and as a person which is an extremely important quality that is greatly appreciated by us. Thank you, Scott and Lou Fusz! We love our Toyota’s!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review! We pride ourselves on providing a hassle-free, easy car buying experience and we are thrilled to hear that's what you experienced! Please let us know if there is anything we can help you with in the future!