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2019 state dealer award
View 14 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent transaction!

My salesperson Cody Cox was so patient, thorough, and kind. He even told me to call him on his cell on his day off if I had questions or needed anything else. Very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi 2017 Camry buyer, We're happy to hear that you had a great experience buying a car from Cody Cox. Enjoy your new car and please let us know if you need anything else. Thank you!

New car

Very pleased with my new car love all the features. The rfray got color and size car I was looking for. The sales team is also amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear that you're enjoying your new vehicle. We appreciate your business, just let us know if we can be of service again!

New car

Excellent service and professional Shane took the time to find a vehicle and financing to fit my needs. I would recommend Shane to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and your business! We're proud of the great service that Shane provides to our customers. We hope to see you again, just let us know if we can be of help in the future!

Fantastic experience

My experience was great. This was my first time visiting and purchasing a vehicle from this dealership and it could not have went any better. Cody Cox was a great salesman to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We're happy to hear you enjoyed your experience. Hope to see you again!

New Camry Hybrid

Another great experience with Lou Fusz Toyota! Purchased a 2017 Camry Hybrid. My last purchase was also at Lou Fusz, an 2005 Camry, 12 years ago. Same great experience then. Special thanks to Nathan Ptichford, Jim Donohue & Bill Mckeown,, you made the experience easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review! We're happy to hear that you've had such good experiences with us. We'll be sure to pass along your kind words to our team. Thank you for your business, please let us know if there's anything else we can do for you!

RAV4 awesome ride

Loved dealing with Frankie Jones great young man. Made my purchase of this 2017 easy, he was so knowledgeable about Toyotas. My last car purchase was 2005, I am a widow and 71 years old old.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great experience with Frankie! We are happy we could help with finding you a great 2017 Toyota. We hope you will enjoy your car for years to come. Do not hesitate to contact us if you need anything at all! Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

Very Helpfull

Everything went well and the staff was extremely pleasant and helpful. From the sales associates to the insurance, and the finance department. I look forward to recommending you to associates and doing business there in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for your review! It's always so exciting to hear from our happy customers. We look forward to seeing you again, we appreciate your business and your kind words!

Sedona to Sienna

I just traded my Kia sedona to a Toyota Sienna at Lou Fusz with Jim Donohue. Jim provided great services. He was extremely helpful. He made me feel very comfortable. He made the buying process very nice and very easy. He did not made me wait just to make me wait like others dealers would do. The paper work process was also very fast. I will 100% recommend Toyota Lou Fusz. Just make sure you ask for Jim.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Matt, It is great you enjoyed purchasing your Toyota Sienna with Jim and the team. We always want our customers to enjoy the buying process which is why we try to exceed expectations. If you need anything, we are always here to help. We hope you love your car for years to come! Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

Great Experience

We just purchased new car from Lou Fusz Toyota. When we first arrived at the dealership Brandon Whitehead showed us the car that we were looking to purchase, and explained everything about the car, and from that moment we knew exactly what we wanted, then he introduced us to Cody Cox who took over and Found us exact model and color that we wanted. I would definitely recommend these guys they made the process smooth and fast. Thanks Cody and Brandon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are grateful for the wonderful review! Brandon and Cody will be glad to hear of your appreciation. We endeavor to provide the sort of knowledgeable and accommodating care they gave you. We want all our customers to find the perfect car for them and to be fully confident in their purchase. Thank you for the recommendation; we hope to see you again in the future.

Painless Purchase

My wife and I recently purchased a pre-owned vehicle from Lou Fusz Toyota. Our sales rep was Emmanuel Alcasabas and my wife and I could not be more happy with our purchase and with the way that Emmanuel handled the sale. He was very answered any questions we had and made sure we were being looked after during the entire process. We would definitely purchase a vehicle from Lou Fusz and Emmanuel again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Boosh, thank you for your kind review! Emmanuel did a great job of showing how we appreciate our customers. We were very happy to help you find the right vehicle for you and your wife. We look forward to working with you both again! Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404