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2019 state dealer award
View 14 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New car purchase

I purchased a new 2017 Corolla from salesman Cody Cox. He made my buying experience easy and helpful. I would definitely recommend buying a car from Lou Fusz Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2017 Corolla. I'm so glad to hear that Cody was helpful and made your experience easy. Thanks for the recommendation and the review. I hope you enjoy your new car! -Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

Great experience. Fast and efficient

Great experience. Salesman Scott Christensen and Dave Koob were top notch and I WILL be back in the future I hate buying new cars for myself but found this experience stress free

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I'm happy to hear that Scott and Dave helped with a great, fast and stress-free experience. Thanks for taking the time to write us a kind review. We look forward to seeing you again! -Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

Conaway and Pitchford

Jimmy Conaway and Nathan Pitchford were great to deal with. I was looking to buy a new 2017 Toyota 4Runner. I shopped Fusz and other Toyota dealerships. At each dealership I asked for the bottom line price. Only Fusz gave me a bottom line price at our first meeting and, was also the lowest price. There was no pressure and I bought the 4Runner from Fusz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 4Runner! I'm so happy to hear that Jimmy and I were great to work with and that you had a good experience with us. Thanks for taking the time to write a review. I hope you enjoy your 4Runner. Let me know if there's anything I can do for you. -Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

Shane and Jeremy

Shane and Jeremy are the best! The process was easy and quick. I never felt pressured, and this was unlike many other dealerships I visited before Lou Fusz. I would highly recommend working with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Colette, I'm glad you were happy with Shane and Jeremy and that the process was quick and easy. Thanks so much for the recommendation and the review. Feel free to reach out to me if there's anything I can do for you. -Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

Best price in the St Louis area

Chelsea quoted a price that beat three other greater St Louis area Toyota dealers' prices on a 2017 Toyota SR5 Premium 4Runner. I showed up after work, Jim had the vehicle waiting, I test drove the truck, and then took it home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Ben! We're happy to hear that Chelsea and Jim provided you with such hassle-free service. We appreciate your business, just let us know if we can be of help in the future!

Second purchase of a new Toyota

I would not have returned if the sales staff, and service staff were not first rate. I tried to purchase a RAV4 at the dealership in South County who made me feel like a ping pong ball bouncing between salesman and sales manager..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review! We're happy to hear that our team provided you with the great service you deserve, especially after another dealership had let you down. We hope to see you again, thank you for your business!

Top notch professionals with personal touch

I purchased my second vehicle in 5 months from Fusz. Everyone from sales, finance and even the lady dusting the displays was friendly and personable. I fell like I, again, got an excellent deal on my purchase. My spouse was supposed to come in and sign the forms, but instead they had someone drive them to her office in Illinois! I would highly recommend this dealer for any purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! It's wonderful to hear that our team provided you and your spouse with the great service you deserve. Our team is proud to go the extra mile for our customers! We appreciate your business and your recommendation; we hope to see you again.

Lou Fusz staff

I had an amazing experience at Lou fusz Toyota Frankie and Chelsea were Great to work with. I don't think I'll ever go anywhere else thank you all for everything that you did for us you guys are truly amazing. Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Lisa, thanks for sharing your review! We're happy to hear that Frankie and Chelsea provided you with the great service we're known for. We appreciate your business, please let us know if we can be of help in the future!

Purchased a Certified Toyota Camry

Purchased a 2014 Toyota Camry from Lou Fusz Toyota with the profession assistance of Jim Donohue, I dropped by the dealership to talk a look at the Certified Camry inventory. Jim sold me a new Avalon in 2010. Still own that great car. Jim allowed me to drive the car for a test drive and show the car to my daughter and wife. The car was in great condition. The dealership worked with me to make it possible to obtain a fair deal. Jim represented me well. This is my family 7th purchase of a Toyota product. Lou Fusz has provided excellent service before and after the sale. Special thanks to Jim Donohue for making the experience painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Charles, thank you for your great review! We are so happy that we could provide you with such great service and make a nice personable impression. Jim will be very glad to hear of your appreciation. We hope that you and your family are enjoying your Camry and welcome any questions or concerns you might have at any time. Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404

New Vehicle purchase

The start to finish of purchasing our 2017 Sequoia was perfect. Shane Roemer, salesperson, was awesome. He was super patient with us and gave us all the details needed to make a decision. We are extremely happy. We will definitely be back to purchase another vehicle from Shane in the future. We highly recommend Shane to anyone needing a vehicle. Bill was excellent to work with in finance. It was a painless process. We look forward to working with Bill in the future for vehicle financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are proud of Shane, Bill, and all our employees for their patient and friendly customer service. We are happy that you had such a wonderful experience with us and look forward to seeing you again in the future. Enjoy your new Sequoia and feel free to contact us anytime if you ever have any questions or concerns. Nathan Pitchford, New Car Sales Manager, nathan.pitchford@fusz.com, 314-966-5404