Rick Hendrick Chevrolet of Buford

We purchased the car on Friday. We didn't bring it home as it had to go through your multi-point inspection when transferring from one dealership... to another. (This wasn't told until after the papers were signed) but we were understanding because we didn't have the down payment on hand. Saturday morning came, I asked my sales agent when the car would be done. The first answer was MONDAY. Absurd. I do not know who would purchase a car and can't bring it home the same day. Finally, after a few hours of going back -n- forth I was told it would be ready by 3. We were fine with that and brought the down payment with us. They give you a half a tank of gas when you purchase a used car but you will be using that half a tank to drive back-n-forth to the dealership with all the lies and nonsense. Sunday morning arrived and my check engine light came on. Feeling pissed but knowing it is out of your control when the check engine light decides to come on. It's the process of what I have to go through makes me upset. We called the dealership to see what time the service station would open. We were told 7 am. I worked out my schedule to make sure I arrived as early as possible. I arrived at 7am and was told there was nothing they could do until 8am because I bought a USED vehicle and no one could check me in. So, I leave so I could go to work. Spoke to my boss who allowed me to take the time and drop off the car. I drop it off around 10:45-11am. Was told the 8am situation was a LIE. So, I wasted an hour of my time. I then leave the car to be diagnosed and to be told it went to AUDI. I didn't get a courtesy call that someone would be driving my car. It's just courteous. I called to check the status of the vehicle around 3:30pm - that's when I found out it was at Audi. I dropped off my car and to find that it didn't go to Audi until 1:30pm. My car never even got looked at. I went to pick up my car because you lost all of my trust.

Always have loved coming here.No problems but if it is one it always gets handled..Love Rick Chevrolet in Buford. Always checks everything on my vehicle,always...

I contacted Rick Hendrick Buford through Cars.com about a car I saw online. I never received a response. Every other dealership I contacted seemed to reach... out daEven until I opted out of future emails.

I purchased a 2015 Hyundai Genesis 15 days ago. After I identified the side mirrors needed repair they said it was taken to the shop the same day and that... they were looking forward to seeing me later to complete. the transaction. After I paid for the vehicle in full, I was told it would be ready the following day and someone would contact me. I was not contacted and as I proceeded to reach out to the dealership I was given the "run around" as to the update of my vehicle. I finally spoke to someone 2 days later that told me it wouldn't be ready until the next week. I arrived and was told that the vehicle was no longer at the facility and now being worked on at another dealership and they would have it the following week. At this point they had my money, my keys and the vehicle and I had been given adequate understanding. I reached out to the GM and sincerely shared my experience with him. He said he would see to the matter and "Make things right." He stated when the would arrive and that he would reach out to me personally. That day came and went and again the burden of responsibility to find out where my paid for car was, again was on me. I went up to dealership again....waited and hour and half for another assoc. to tell me the vehicle wasn't available and would be there the following Thursday. I reached out to the GM and requested a refund as his team didn't seem concerned about the experience I was having and could care less about when I got my vehicle or if I had any peace about being in the dark. Did I mention I had to drive 2hrs round trip each time just to speak to someone in person. Fast forward I was told my car was ready and the only concession made was an offer to give me a tank of gas in the car I just bought and a free oil change. The GM never corresponded with me about my requested refund or offered anything that indicated that he understood that hard working people who patronize a business in hopes being treated like valued customers matter. Instead I was avoided like the plague. I am very hurt and disappointed that I was made to feel like my consumer participation didn't matter. Its a shame when a trusted name seems to focus on only the transaction and forgets about the people who have worked very hard for it.

They are great salesmen but don't trust their sweet talk. They make feel you good while buying the car and later on grab every opportunity to cheat... you. I don't want you to be in my spot and get treated badly. I won't recommend a dealership who don't care about their customer relationship post sales and these people don't honor their word. You can find many better dealers than these people and better off. I bought a car a few months back. At the time, I am supposed to get two keys. But they could not find the key during sales asked me to come a later day to collect it. I followed them the next day. They could not find the key again and they are also not able to program the key as a person who does that is not available. As I live far away, sales manager clearly said me to get the key when I visit for my first service. When I returned back, they are charging me for getting me a new key and they don't want to honor their word. The reason, the previous sales manager left the dealership and they don't want to honor what their previous manager said. I did show them the proof of chat we had about the key, but they don't care. The new sales manager was rude and He verbally said, "I have to get back to my work" and he is getting aggressive in his voice. He utmost spent 2-3 mins of time while talking to me. He says dealership is not responsible for their previous employee's actions and words. I could two more pages about how they treated me and how professional they are. My only suggestion, forget that this car dealership even exists.

Watch these folks like a hawk. They kept trying to add back in fees that were already listed on the sticker and make up fees as they went along. I couldn’t... believe a word coming out of a guys mouth. I left in total disgust. We’ve use them for service and it was average, this is the first time I’ve tried to buy vehicle there. I had heard about places like this, but it was my first experience at one. Buyer beware !

Gavin Harrison did a fine job handling the buying process from start to finish.Was knowledgeable and thorough and answered all questions and concerns... promptly I definitely would recommend him to anyone going to purchase a car from Rick Hendrix Chevrolet

"O" stars! John and Brian White (brothers) lied to me, shook hands on a deal, when I went to pick up the vehicle, the price changed, tires were changed... on the vehicle ( good thing I took pictures)The said they sold my vehicle and that they’ll get me another one. I went their several times to pick up my vehicle, my vehicle was not ready even though I was told by them it was ready for pickup. They switched me from salesman to salesman because I no longer wanted to work with the brothers and every salesman had to do what the brothers said to do, so that was not helpful. They were very unprofessional even the way they talked to me. Whenever I enter a dealership, I ask if they are they, work there, if they ever say yes, I will turn around and RUN!

very helpful and i am very satisfied i worked with April Sanders and i would recommend you to work with her. Extremely satisfied with her customer service.

My experience was not stressful. Angelo was helpful and assisted me in locating the car I wanted. Hours were great. Willing to work with me on price.