Silverstate Imports

Reviews

4.3 out of 5 4.3
62 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 27, 2018

    Bob Banic was my saving grace trying to buy my new car! I was in another state and he was willing to help me in any way possible to make the buying process... as easy as possible. I highly recommend this dealer. I love my new Volvo and it was such a reasonable price!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2018

    I was looking for a used vehicle for about 4 months. I am a newly divorced mother of a growing 4 year old boy and needed something bigger with less miles,... but still wanted the BMW experience I am used to. My father does my maintenance so I sent him first to check out a 2012 X3 and drive it. He gave the okay, so I went up and drove it and signed the paperwork for my new vehicle! It was so easy and painless and the team at Silver State was so kind to my son. I appreciate them all, and especially Tom for being quick and easy to work with! Thanks guys! The X3 is doing great!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • November 12, 2013

    I needed a car quickly since mine was totaled. I went to several dealers near my home and in most cases I found out what they mean when they say "he is... a used car salesman" I went to Silver State based on a add I saw. I met with a Salesman named Shane. He was truthful and very helpful. After purchasing the car I filled the gas tank and boy it leaked. I was really concerned when that happened. I called Shane and explained the issue to him. He made arrangements for me to bring the car in and explained they had no idea since they do not fill the tanks. He arranged for the issue to be fixed and to date the car is running fine. If you do go there to look at cars I recommend you talk to Shane. I hope the owners are smart enough to do what they need to do to keep him. Thanks Shane.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Did make a purchase
    2 people out of 4 found this review helpful. Did you?
  • 4.0 out of 5
    June 8, 2018

    Hi I just purchased a new vehicle from your company from Tom Gomez and I was very happy with the purchase and impressed with his help! Thank you

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2018

    Had fun purchasing our Honda Pilot Touring from these guys/gals. Process was quick and easy and the price was definitely reasonable. Mr Gomez was kind... and thorough and kept us laughing. This is our second vehicle from this dealer!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2018

    I had been shopping around for a while for a car and I came across a great selection of cars at Silver State. I called and spoke with Tom Gomez and when... I went up there he showed me a variety of vehicles. I finally decided on the Audi Q7, which Im very happy with. Everyone in the dealership was very positive and helpful during my experience. I will definitely be back when Im ready to buy another car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2018

    I had called the dealership and I began working with Tom Gomez. He helped tremendously in the purchase of my Honda Pilot. Trying to get financed was a... little tricky for myself however Tom and Jeff were great at getting this deal done the best way possible. I would definitely recommend this dealership to my peers and family.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 10, 2018

    While I was waiting for someone to show me the vehicle, the 'good ol' boys' began suggesting who I should talk to as "the better man;"... he's the better man, that one's the better man, etc. At first, I thought it was in good fun and played along. Then I'm assigned Tom Gomez who escorts me to the Chevy and I give it a once-over, knowing what to listen for/to notice. I took a test drive; Tom said he "HAD" to ride with me. Unfamiliar with the congested area, I told him I wanted to take it where I could really test its handling; a mostly clear parking lot, etc. He putt-putted me around a couple of blocks and took a lengthy call while pointing his finger. A bit perturbed, I ignored his last directive and pulled off into a lot which he objected to. I told him, "I feel like you're driving me in circles at 35mph. I want to test the car." He looked unhappy but was STILL on the phone (I wasn't very important, I just needed a chaperone). I did some of 'my thing,' and asked him to direct me back. He FINALLY ended the call because we were close to the dealership. When we parked, I asked about the sunroof because it closed differently from my Saturn's. As though he thought me stupid, he literally began heatedly yelling over me while I tried to explain my confusion. I had to tell him to stop yelling at me, that I was sitting right beside him. He backed off and lowered his tone. I asked a few questions, told him I liked the car and left. Two days later I went back with my 30yr. old son. I wanted his opinion and to get the car on the highway (less traffic this day). Suddenly, no one "HAS" to ride with us. Hmm. Afterwards, we're in Tom's office discussing issues with the vehicle and how SS was going to address them. Tom acted like I wasn't there, constantly talking to and looking at my son who became so uncomfortable with this he kept looking down at his phone. I finally said to Tom, "Hey, look at me when you're talking, I'M the one buying the car." Tom looked embarrassed and tried harder to address me instead. I would have dropped this place in response to its employee's pervasive chauvinistic mind-set but I wanted to buy the car, not the dealership. Later, I emailed Tom asking about the progress of the repairs and for an itemization of the $498 dealer fees. He responded about the repairs but blew off the itemization, not addressing it except to tell me the out-the-door cost. I emailed again with the same request: to please itemize the fee (justify it, I'll pay it right?). It's been almost a week and I haven't heard from him again. I was going to make a CASH offer, close to what they wanted, but not now. Besides the clear sexism, their dealer fees are totally BOGUS, can't be justified, and is just free money on TOP of their initial profit. I know dealers do this but it SHOULD be against the law because it's extortion. It's like me saying, "I'll happily sell you this $10 bracelet, but it's going to cost $510 because I put it on the table in front of your face." Lol!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 3, 2018

    If I could give 100 stars to reflect my experience with Silver State Imports, I wouldn't hesitate. For me, Brian Pippin was the exact opposite of what... so many people think of when they think "car salesmen". Brian was not the remotest bit pushy, and throughout the whole process I couldn't help but think that without question - this was the easiest, smoothest, most professional yet personal auto loan transaction I've ever had (I'm 57 & have had a few). Cheers, Scott N.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 6, 2018

    Awesome experience! Would definitely buy from Silver State and Tom again!! They addressed all our questions and concerns and were patient as we made our... decision.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews