Bert Smith Subaru

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
107 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    September 16, 2019

    Didn?t wait too long for an oil change. But what I notice , my coolant was getting low but no one mentioned me about it in the shop. Luckily, I check... my car hood.

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    Dealer Response

    Denzaff, we really appreciate your great feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us ...to continually improve. Safe travels!

  • 5.0 out of 5
    September 2, 2019

    Having driven a Forester for the last 5 years with very minimal issues I wanted to get a new Crosstrek. The team at Bert Smith Subaru of Tony Kritikos... and Mike O'Donnell clearly went above and beyond to earn the sale and my gratitude. Found the specific model, color, and option package I was looking for. Tony is very knowledgeable about Subaru features and had me set up in minimal time. Subaru's quality can sell the cars and they know that; no pressure or false deadlines in any way. Close to bulletproof boxer engine, beautiful interior, and an enjoyable process. Very easy.

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    Dealer Response

    Joey, we're so glad that we were able to go above and beyond your expectations. If you ever need anything else from us, please feel free to give us a ...call or stop by. Take care.

  • April 22, 2015

    We bought a new Outback last Friday and it was one the least pressurized buying experiences I have had. Mike Brown, our saleman, was laid back, straight-shooting... and extremely patient and accomodating. We had no pressure to buy - not like when we went to a local Honda dealer to look at the CR-V. The Outback seems like a better built, more comfortable car for essentially the same price. We were pre-approved by our bank but got 1/2% better interest rate through Subaru. They will be the first place we go when we look to replace our other car in a year to two! They were in the process of expanding their dealership is the only reason we gave the facilities a lower score - the sales area, while small, was neat and clean.

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  • 5.0 out of 5
    August 25, 2019

    We leased a 2019 Forester today, and the process couldn't have been any easier. Most of the information gathering and ultimately the entire negotiation... was done over the phone and via email. I never met Andrew, our salesman, until coming to sign the paperwork (effortless, no surprises, exactly what we wanted and what was agreed upon in advance). Throughout the process, he was responsive, helpful, straightforward, and sincere. Furthermore, he facilitated a remarkable deal for us. He is new to this dealership but has been with Subaru in Florida for five years, so his experience and familiarity with the vehicles is reassuringly sound. Over the years, we had heard that this dealership was not really competitive with other Subaru franchises in the area, but since we live near this place, we thought we'd give it a shot rather than drive for an hour to inquire about a vehicle that was probably out of our budget anyway. We were surprised and pleased to find out we could get a deal on a Forester that our research indicated was extremely improbable. Andrew, thanks again for your time and for your kind and efficient service. We also found the finance department to be very helpful (Thanks, Angela!), which is another reason we feel comfortable recommending this dealership.

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    Dealer Response

    Hi there, we really appreciate your great feedback about your visit with Andrew, Angela, and our team! Please let us know if you have any additional q...uestions about services you received and thank you again for choosing Bert Smith Subaru!

  • 5.0 out of 5
    July 26, 2019

    Spent a few hours with Stacey evaluating Subaru's quality and value--ended with the trade of our 2014 Toyota Highlander for a leased 2020 Subaru Ascent.... Stacey quickly understood our needs/expectations and worked with us to provide the best car for our lifestyle. Looking for a 2019 but was able to match the finances with an available 2020 Ascent. Much attention was provided orienting us to the multiple advantages and innovative safety and comfort provisions in the Ascent. Well presented and orderly in our dealings. Highly recommend Stacey and Bert Smith's for their professionalism and presentation.

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    Dealer Response

    Hello, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you aga...in for choosing Bert Smith Subaru!

  • 5.0 out of 5
    July 24, 2019

    Adrian thank you for your time in helping me get a vehicle I enjoyed your time and presentation. Great time and service I recommend Adrian

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  • 5.0 out of 5
    July 17, 2019

    Adrian was very friendly and easy to work with. Knowledgeable and interested in answering all our questions Many thanks for all your help. Thank you

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    Dealer Response

    Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Subaru. Please don't hesitate to reach ...out if there's anything additional we can do for you. Take care.

  • 5.0 out of 5
    July 9, 2019

    Great experience - Kelly Curtis was terrific! I highly recommend him and Subaru vehicles.

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    Dealer Response

    Hello Anthony, thank you for taking the time to let the world know about your positive experience with Kelly! Your recommendation means so much to us ...and we're so happy to have earned it. Have a great day!

  • 5.0 out of 5
    July 7, 2019

    Adrian was very personable extremely knowledgeable. Would recommend Adrian. Very patient. Made the purchasing process fun and exiting. The facility was... very clean and comfortable.

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    Dealer Response

    Thank you! We take our reviews seriously and are delighted to hear about your visit with Adrian. We appreciate your feedback and hope to see you in ag...ain soon!

  • 5.0 out of 5
    June 28, 2019

    Adrian thank you for your time and knowledge. It was a good experience with doing business. I will recommend friends and family. Bought a new crosstrek

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    Dealer Response

    Vickie, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotiv...e needs! Take care!

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