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Reviews

Average Ratings

4.9
71 lifetime reviews.
  • Best car-buying experience

    We bought a new Outback last Friday and it was one the least pressurized buying experiences I have had. Mike Brown, our saleman, was laid back, st...


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    We bought a new Outback last Friday and it was one the least pressurized buying experiences I have had. Mike Brown, our saleman, was laid back, straight-shooting and extremely patient and accomodating. We had no pressure to buy - not like when we went to a local Honda dealer to look at the CR-V. The Outback seems like a better built, more comfortable car for essentially the same price. We were pre-approved by our bank but got 1/2% better interest rate through Subaru. They will be the first place we go when we look to replace our other car in a year to two! They were in the process of expanding their dealership is the only reason we gave the facilities a lower score - the sales area, while small, was neat and clean.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • My first Subaru!

    My experience purchasing a used Subaru from Bert Smith was easy peasy! I recently retired and was looking for a vehicle that was comfortable, sty...


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    My experience purchasing a used Subaru from Bert Smith was easy peasy! I recently retired and was looking for a vehicle that was comfortable, stylish, retained value, and most importantly SAFE. After much research, I decided the Forrester was the vehicle for me. Next decision...where to buy it. Tried a local dealer and it was not a good experience. Decided to drive up to Bert Smith where I met sales person Dmitriy and sales manager Charles. Both were the type of professionals I like working with; i.e., knowledgeable of the product, respectful of the customer, and NO pressure. I am very happy with my purchase, and strongly recommend Bert Smith Subaru!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2012 Ford Escape

    Jarrod was so helpful. He hooked up my synch phone, found headrests that were removed. Called back promptly. Overall very pleased with my car buyi...


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    Jarrod was so helpful. He hooked up my synch phone, found headrests that were removed. Called back promptly. Overall very pleased with my car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Older, single woman

    I can't recommend this dealership enough. From the car buying process 4 years ago to routine service calls, I have been impressed every time. I ...


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    I can't recommend this dealership enough. From the car buying process 4 years ago to routine service calls, I have been impressed every time. I recently returned from a summer up north to a car with a dead battery. AAA got it started but recommended a longer charging. I called and talked to Star in the service dept. who told me to bring it right in. I dropped it off and about 2 hours later, the battery was fully charged, the car was washed and vacuumed...all at no charge! She even gave me a bottle of water for the trip home. Needless to say, she exceeded all my expectations! I recommend this dealer to all my friends!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent Experience

    I purchased my vehicle at Bert Smith Subaru recently; it was an excellent experience. I worked with Certified Sales Consultant Jack Crenshaw. Jack...


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    I purchased my vehicle at Bert Smith Subaru recently; it was an excellent experience. I worked with Certified Sales Consultant Jack Crenshaw. Jack was incredibly helpful – he was extremely knowledgeable about the vehicle and Subaru overall, and very patient with my questions (and I had a lot of questions.) I visited the dealership on four different days while I was making my decision and didn’t feel pushed – it was always a pleasant, welcoming experience that made me feel comfortable with the dealership. Jack also did a great job introducing me to the features of the vehicle to be sure I knew how it all worked before I drove off the lot, and has followed up since to check on how things are going with the vehicle. Once it came to the final business and contract, Business Manager Bill Gunnett was very helpful with my questions and made sure to explain everything so I could make informed decisions. The building and lot were bright, airy, and clean, and the dealership is clearly customer-oriented. I feel that everyone there works together as a team, which I find refreshing. I highly recommend purchasing a vehicle from Bert Smith Subaru and working with Jack Crenshaw to do so. Many thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales Experience with Mark DeHaven

    Sales Experience by CherylNC from Greensboro, nC | February 12, 2016 Our salesman was Mark DeHaven. He was very nice and went out of his way to he...


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    Sales Experience by CherylNC from Greensboro, nC | February 12, 2016 Our salesman was Mark DeHaven. He was very nice and went out of his way to help us. We did not purchase a car this time, but appreciated the way he worked with us.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Extremely satisfied with Mark DeHaven

    Extremely satisfied by Nancy Simpson from St. Petersburg, Fl. | February 8, 2016 My situation in purchasing a used car was tricky and honestly the...


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    Extremely satisfied by Nancy Simpson from St. Petersburg, Fl. | February 8, 2016 My situation in purchasing a used car was tricky and honestly their selection made it hard to choose because the quality was exemplary. The car I fell in love with was a little beyond my reach financially but Mark DeHaven and Cory (general manager) worked very hard for me. As a disabled veteran on a fixed income they not only found me a car that met all my requirements but worked even harder to secure financing that fit my budget and I drove away driving a car im excited to get in everyday. This car (Eos) was so much safer than my camry that my insurance actually decreased. I went to other VW dealers and HANDS DOWN Bert Smith does business so well im excited about getting my daughters first car there. Not enough stars...excellent team.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Salesman

    Bert Smith Volkswagon - Mark DeHaven by Lise Fournier & Rich Hataon from Largo, FL | February 1, 2016 OMG you cannot get a better salesman. He wil...


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    Bert Smith Volkswagon - Mark DeHaven by Lise Fournier & Rich Hataon from Largo, FL | February 1, 2016 OMG you cannot get a better salesman. He will be with you the whole way and if you change your mind in the kidding (we did a couple of times) he stays with you and is such a joy to work with. When you go to Bert Smith Volkswagen - Ask for Mark DeHaven you will not regret it

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Saleman

    Great Dealership by Dean & Robin from St Petersburg, FL | January 28, 2016 My husband and I were looking for newer model sporty convertible and we...


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    Great Dealership by Dean & Robin from St Petersburg, FL | January 28, 2016 My husband and I were looking for newer model sporty convertible and we found just what we wanted at Bert Smith VW. Mark DeHaven was great and Steve Audia gave us a fair deal. We are very happy with our purchase and would recommend the dealership to others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mark DeHaven

    great service by ckelly from St. Petersburg, FL | January 4, 2016 Mark DeHaven was very easy to deal with and made the buying process fairly painl...


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    great service by ckelly from St. Petersburg, FL | January 4, 2016 Mark DeHaven was very easy to deal with and made the buying process fairly painless. The facility was new and pleasant and the general feel of the facility was good.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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