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Bert Smith Subaru

(146 reviews)

Reviews

(146 reviews)

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I am well pleased!! Everyone was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Donna, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Bert Smith Suaru

Zack is the Best! Great service and very accommodating. Got me a great loaner also. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Russ, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Bert Smith Subaru!

Very Happy with Bert Smith Subaru!

It was a pleasure doing business with Bert Smith Subaru on our recent purchase. They were friendly, courteous, and were genuinely interested in working with us. The process was swift and efficient. Could not have gone better!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Toni, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Thank you so much for choosing Bert Smith Subaru as your first choice for service!

Customer

Knowledgeable, professional, courteous, efficient, and expedient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Bob, we're happy you found our staff to be so supportive during your experience here at Bert Smith Subaru. Feel free to reach out to us if you need anything. Have a wonderful day!

Nice Experience

I had a very pleasant experience working with Tony Kritikos at Bert Smith Subaru. My car search extended over 8 months and Tony was always pleasant, professional and helpful throughout this extended search. Once I decided on a vehicle, everything went smoothly. In addition to dealing with all of the sales details, Tony was very good at explaining all of the controls and nuances of my new Forester, giving us a book lesion and an in-car demo. The sales manager and finance person were also pleasant and professional. A very nice experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Paul. Thank you and we hope to see you again! Have a wonderful day!

John Pape

I called Bert Smith because my local dealer seemed indifferent. Since I knew what I wanted it should have been an easy sale. In response to mt phone all Tony Kritikos called me back in a short period of time. I told him what I wanted and described my trade-in. Very shortly he called back with a fair deal. Done. Easy. A pleasurable.experience. 2 days laterI picked my new Outback. It was worth the 60 mile drive. Thanks Tony.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Subaru! We hope to be of service to you again in the future. Best wishes, Bert Smith Subaru

Wonderful experience buying a gently used Subaru

This is my 4th Subaru and the 2nd I've purchased from Bert Smith. Overall the entire experience was low stress and I was able to purchase a loaner car for for a pretty good price. They did an amazing job detailing it before I got it and it looked nearly perfect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

jdutsch@hotmail.com

Car was ready at time quoted and washed. Waiting area was comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jo, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

New Car Purchase from Bert Smith Subaru

I had a very good experience purchasing a new car from Bert Smith Subaru last week. My sales consultant, Tony Kritikos, was friendly, attentive, knowledgeable and a pleasure to work with. He exerted no sales pressure and expedited the purchase in a quick and efficient manner. He carefully explained all the features of my new car and answered all my questions....including a follow-up phone call. Everyone I encountered at Bert Smith Subaru was friendly and accommodating. Finally, I couldn't be more happy with my 2020 Crosstrek. It exceeds all my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ed, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bert Smith Subaru!

Don?t know yet..

Didn?t wait too long for an oil change. But what I notice , my coolant was getting low but no one mentioned me about it in the shop. Luckily, I check my car hood.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Denzaff, we really appreciate your great feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Safe travels!