Suntrup Ford Kirkwood

Buying a Ford has been one of the WORST decisions I’ve ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despite the marketing hype. I drive a 2020 Ford Fusion SE, and since November 2024, I’ve been stuck in a never-ending nightmare with this car. It’s had the same issue over and over again, and Ford has done nothing to provide a real solution. After spending over $600 in November to address a sensor problem that caused the car not to start, it ran fine for about three months. But in February, the same issue popped up again. I immediately tried to get it back to the shop, but I couldn’t get an appointment until March. When I finally brought it in, they charged me $200 for diagnostics—and then tacked on another $200 because they said it would “take longer” to figure out the issue. After all that, they claimed the problem was just the battery and charged me $299 for a new one, bringing my total to $715. They swore they had taken it for a “test drive” and that everything was fine, saying the car “just needed a new battery.” That explanation didn’t sit right with me, but I trusted them because, after all, this is the Ford service department. If anyone should know how to fix a Ford, it’s them, right? Wrong. Less than 12 hours after I picked up my car, it broke down again, leaving me stranded on the side of the road. And when I called the service department, they basically told me I was on my own for getting it towed. At this point, I’ve been dealing with the same unresolved problem for almost six months. The issue with the car not starting has never been fixed, and I’ve wasted time, money, and energy going back and forth with Ford, getting nothing but excuses. It sucks to be in this situation, and it makes me furious that they clearly have no idea what they’re doing—or they just don’t care. Honestly, I wouldn’t wish this experience on anyone. If you’re thinking about buying a Ford, don’t do it. They don’t care about fixing your car; they care about draining your wallet. And their so-called “experts” don’t seem to know how to fix their own vehicles. This car has been nothing but a money pit and a headache. I’ve owned several other cars in my life, including luxury brands like Cadillac, and NONE of them have ever given me this much trouble. Ford vehicles are unreliable, and the service department isn’t any better. I wouldn’t recommend Ford to anyone—save yourself the stress, frustration, and wasted money, and buy literally anything else. I’m determined to get to the bottom of this issue—even if I have to go public or involve my lawyer—because this is unacceptable. And judging by my experience, if you buy a Ford, you might end up in the same nightmare I’m in.

Buying a Ford has been one of the WORST decisions I’ve ever made, and I’m here to warn you—do NOT buy a Ford vehicle. They’re not built like they used to be, and they’re definitely not “Ford Tough,” despite the marketing hype. I drive a 2020 Ford Fusion SE, and since November 2024, I’ve been stuck in a never-ending nightmare with this car. It’s had the same issue over and over again, and Ford has done nothing to provide a real solution. After spending over $600 in November to address a sensor problem that caused the car not to start, it ran fine for about three months. But in February, the same issue popped up again. I immediately tried to get it back to the shop, but I couldn’t get an appointment until March. When I finally brought it in, they charged me $200 for diagnostics—and then tacked on another $200 because they said it would “take longer” to figure out the issue. After all that, they claimed the problem was just the battery and charged me $299 for a new one, bringing my total to $715. They swore they had taken it for a “test drive” and that everything was fine, saying the car “just needed a new battery.” That explanation didn’t sit right with me, but I trusted them because, after all, this is the Ford service department. If anyone should know how to fix a Ford, it’s them, right? Wrong. Less than 12 hours after I picked up my car, it broke down again, leaving me stranded on the side of the road. And when I called the service department, they basically told me I was on my own for getting it towed. At this point, I’ve been dealing with the same unresolved problem for almost six months. The issue with the car not starting has never been fixed, and I’ve wasted time, money, and energy going back and forth with Ford, getting nothing but excuses. It sucks to be in this situation, and it makes me furious that they clearly have no idea what they’re doing—or they just don’t care. Honestly, I wouldn’t wish this experience on anyone. If you’re thinking about buying a Ford, don’t do it. They don’t care about fixing your car; they care about draining your wallet. And their so-called “experts” don’t seem to know how to fix their own vehicles. This car has been nothing but a money pit and a headache. I’ve owned several other cars in my life, including luxury brands like Cadillac, and NONE of them have ever given me this much trouble. Ford vehicles are unreliable, and the service department isn’t any better. I wouldn’t recommend Ford to anyone—save yourself the stress, frustration, and wasted money, and buy literally anything else. I’m determined to get to the bottom of this issue—even if I have to go public or involve my lawyer—because this is unacceptable. And judging by my experience, if you buy a Ford, you might end up in the same nightmare I’m in.

Disappointing Experience with Suntrup Ford I recently purchased a 2023 Chevrolet 1500 with only 15,xxx miles from Suntrup Ford Kirkwood for a work truck, and unfortunately, it has turned out to be a frustrating and concerning experience. The first time the truck was driven, we discovered the truck had a bent steering column from a previous wreck. This serious issue, which somehow passed their inspection, makes the truck extremely unsafe to drive at speeds over 50 mph. At those speeds, the steering wheel actually gets stuck in the same position and won’t turn, creating an incredibly dangerous situation. My test drive around the dealership’s local neighborhood didn’t allow speeds over 40 mph, so the problem wasn’t noticeable at the time. After the sale, the truck was delivered by the salesman, Casey Walsch, who didn’t mention any issues or safety concerns. He definitely drove it well over 50 mph on I-44 to get to us. Once I noticed the problem on the first drive after purchase, I immediately called the dealership to see if they’d help out. When I spoke with the Eric, the manager, he admitted it was partly their fault for not catching the issue during their inspection but also blamed me for not noticing it during the test drive. He refused to assist with the $865 repair cost needed to make the truck safe to drive. When I followed up with Eric, the general manager, he got upset with me for even asking if they’d help cover the repair.

Worst dealership experience ever. They tried to scam me and lied to me. Never again

Service department ignored my calls and when someone answered they were unable to provide a status on my car. After multiple calls not a single person could tell me if my car was done. Now I have to figure out how to get to work over the weekend as they closed until Monday. All they said was “we are unable to provide you an update”.

Poor customer service with the service dept. regarding an issue I had in early July 2024. After TWO MONTHS communicating with Ford's national office (email & phone calls), the issue has not been resolved,

I negociated a deal from almost 300 miles away then, drove in person to finish the deal up. They sold the car and took my cash before ever mentioning they did not have a clear title for this car yet. It has been 5 weeks and my car is no longer legal to drive and they are offering zero help in the matter. Car was also advertised with features that it did not have.

I saw an available car online, but when I asked about the price, the dealer told me there was none available and that it was sold yesterday. Several dealers gave the same response, and I don't understand why they would want to lie to me?

If there was an option for "maybe" under Would you recommend this dealership, I would've picked that. Only complaint in my limited interaction with them is they wouldn't budge on the asking price of the vehicle

One of the best new car purchase experiences I have ever had. Casey & David displayed exceptional professionalism in all manor of this process. Our new Explorer was ready to go when we showed up to finalize the purchase, David processed the purchase agreement quickly and explained all of our options, papeer work, and next steps. Casey patiently explained all of the Explore's features and made sure that I was ready to drive off of the lot. If buying a vehicle can be an enjoyable experience, this was it. Thank you again, David and Casey.