Suntrup Ford Kirkwood

I saw an available car online, but when I asked about the price, the dealer told me there was none available and that it was sold yesterday. Several dealers gave the same response, and I don't understand why they would want to lie to me?

If there was an option for "maybe" under Would you recommend this dealership, I would've picked that. Only complaint in my limited interaction with them is they wouldn't budge on the asking price of the vehicle

Financed what I thought was a decent 2014 Ford Escape in August 2022, to replace my vehicle that was totaled in a non at fault accident, so I was kinda in rush to get a vehicle to be able to keep my job. During the test drive, the vehicle initially sounded fine, the oil light was on but they were in the process of fixing the oil leak. Got approved for the car, then here comes the list of issues. 1st issue, a month later, the ac stopped blowing through the vents, had to pay over $500 to get it repaired as it was not covered in the warranty. 2. Started hearing squeaks, noises, rattling, grinding not too long after this (i am not heavy on the breaks, nor am I one of those drivers that does not care about my vehicle, my life and other's people lives and their vehicles, i try to drive a safe as possible) Michael (which i believe is no longer at the Kirkwood location) in service was always nice to me, but as many times as I have brought the vehicle back to suntrup, they definitely could've probably seen what was going on under the hood) and I found out that Dobbs works with my then warranty (and now I currently have no warranty, they advertise for "lifetime warranty" though, because I'm over the milage in my contract). Went to dobbs to get an diagnosis, and guess what, over $1900 in SUSPENSION WORK, and the tires were bad, luckily I only had to pay the deductible which was $200, i was having issues getting to work so that I could pay for this!!!! And when i mentioned to Tiffany about these noises, my saleslady, her response was literally "well maybe it'll squeak itself out"?? Got the work done, and 3...still hear noises!!!!!! I bought brand new back breaks and rotors, had them installed, and I wasn't hearing as much as the horrible noises I was hearing by this time, i mean i was scared to break, or scared if i needed to suddenly do a hard break because the vehicle sounded so bad. My dad recently paid for front breaks, and I can't even list everything off the top of my head that has been going on because I want to get rid of the vehicle but I still owe around $10K. 4. Got the front and back shocks/struts replaced at Meineke, another $1600 worth of work (along with going back and forth with them about how they didn't initially diagnose my vehicle, they essentially went on my word that the shocks and struts were the problem, then told me that my vehicle needed a control arm, another almost $360!!!!!!!) because you can LITERALLY hear and feel bumps or me trying to avoid hitting potholes, etc, then again, STILL HEAR SQUEAKS AND NOISES. My dad took my vehicle TODAY (10/24) to AAMCO for diagnostic testing and guess what, more issues, something about parts are dragging causes the transmission to move excessively, sway pads (i have no clue what any of this is) and other issues that will have to be paid out of POCKET!!!!!! I am beyond furious and disappointed at all these issues, i only work part time because of my health and I simply can't afford to keep paying more into the car more than me trying to pay off the car sooner as I didn't want a long auto loan. I simply do not want this vehicle anymore.

I have purchased four different vehicles from Suntrup Ford since 2007, and I have great trust in working with the Service department. I appreciate their honesty in telling me exactly what my car needs!

My service appointment took longer than I thought it would which in itself is understandable in the current environment but they left my car a mess and it smells. Not very satisfied and will not go back.

Michael in Service made my experience wonderful, I would recommend anyone to work with him!

My service writer, Michael is all about customer service. Highly recommend Suntrup Ford service because of him!

Friendly service. Had a very large repair. Technician set realistic expectations on price and time to completion.

Great service. Will go back again. This survey is a pain though.

I was treated very professionally. I was kept informed of any issues. Every person I interacted with were extremely helpful.