Reviews
Write a reviewIf you are in the market for a vehicle and came here to
If you are in the market for a vehicle and came here to buy one or look at one read this first: This review is from a seasoned salesman that through out my career I changed people's opinions about these unethical people running this dealership, but they still do exist. Remember the names Tony and Jose or Jesus. They will prey on the weak. They will take advantage of your situation and make you feel that if you don't put a deposit down, they will not be able to finance you and they will lose point with subprime lenders. So we did put a deposit down to hold the car since we were in a different state. My wife was shopping for a vehicle online. We came across these robbers. First, the pictures are nothing like what you will really get to see in person. What they do is buy a car from the auctions, and slap a piece of plastic and jack the price u and not check a thing on the cars. The car we looked at in person had all bald tires (not safe to drive ). Power steering pump going out, you can hear it clearly ,oil was not changed. It was falling apart from the interior. So we wanted to walk away and Tony said, it is what it is, you won't get your deposit back!!! I said you didn't say it was non refundable, we were even shocked (not really) that it came down to this. So long story short, go and see how nasty their vehicles are and you have been warned if you buy from them. You will most certainly buy an over-priced lemon. You will be disrespected and robbed.
If you are in the market for a vehicle and came here to
If you are in the market for a vehicle and came here to buy one or look at one read this first: This review is from a seasoned salesman that through out my career I changed people's opinions about these unethical people running this dealership, but they still do exist. Remember the names Tony and Jose or Jesus. They will prey on the weak. They will take advantage of your situation and make you feel that if you don't put a deposit down, they will not be able to finance you and they will lose point with subprime lenders. So we did put a deposit down to hold the car since we were in a different state. My wife was shopping for a vehicle online. We came across these robbers. First, the pictures are nothing like what you will really get to see in person. What they do is buy a car from the auctions, and slap a piece of plastic and jack the price u and not check a thing on the cars. The car we looked at in person had all bald tires (not safe to drive ). Power steering pump going out, you can hear it clearly ,oil was not changed. It was falling apart from the interior. So we wanted to walk away and Tony said, it is what it is, you won't get your deposit back!!! I said you didn't say it was non refundable, we were even shocked (not really) that it came down to this. So long story short, go and see how nasty their vehicles are and you have been warned if you buy from them. You will most certainly buy an over-priced lemon. You will be disrespected and robbed.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible! Just terrible!
It appears that this business has already received it's appropriate and well deserved comeuppance on yelp so I shouldn't need to post my own horror story, but I'm going to anyways. I purchased a used Nissan frontier from this poor excuse for a car lot. The vehicle initially seemed sound, and to ease my worried mind about purchasing a used vehicle Murray Auto sales offered an after factory warranty. The truck ran fine for about a year before the timing belt gave out. No problem I thought because it's covered under warranty. When I went to call the warranty company (that MAS sold me) the place was out of business. I called MAS to notify them of the situation, and they told me there was nothing they could do. they took my money for the warranty but they wouldn't back it up. I asked them if they would pay for repairs and they said no but I could bring the truck in and they would repair it. $600 later and I was back on the road until my starter burned out a year later. I replaced it and it went out again 6 months later. I took the truck to Nissan dealership and was informed I had an oil leak around the head gasket that was clogging my starter. Those idiots at MAS didn't seal the heads properly leading to additional costs on top of charging me $600 to do repairs that should have been covered by their fraudulent warranty! This place is a class action lawsuit waiting to happen. Do yourself a favor and avoid this place at all costs!
Terrible! Just terrible!
It appears that this business has already received it's appropriate and well deserved comeuppance on yelp so I shouldn't need to post my own horror story, but I'm going to anyways. I purchased a used Nissan frontier from this poor excuse for a car lot. The vehicle initially seemed sound, and to ease my worried mind about purchasing a used vehicle Murray Auto sales offered an after factory warranty. The truck ran fine for about a year before the timing belt gave out. No problem I thought because it's covered under warranty. When I went to call the warranty company (that MAS sold me) the place was out of business. I called MAS to notify them of the situation, and they told me there was nothing they could do. they took my money for the warranty but they wouldn't back it up. I asked them if they would pay for repairs and they said no but I could bring the truck in and they would repair it. $600 later and I was back on the road until my starter burned out a year later. I replaced it and it went out again 6 months later. I took the truck to Nissan dealership and was informed I had an oil leak around the head gasket that was clogging my starter. Those idiots at MAS didn't seal the heads properly leading to additional costs on top of charging me $600 to do repairs that should have been covered by their fraudulent warranty! This place is a class action lawsuit waiting to happen. Do yourself a favor and avoid this place at all costs!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Murray Auto Sales is a great place to buy from. Chris was...
Murray Auto Sales is a great place to buy from. Chris was professional and great to deal with. He answered all my questions. I’ll refer them to everyone!
Murray Auto Sales is a great place to buy from. Chris was...
Murray Auto Sales is a great place to buy from. Chris was professional and great to deal with. He answered all my questions. I’ll refer them to everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dishonest people
Bought a used 2009 car. Signed a as is paper. Car broke down before we got home. Transmission problems They would not make it right
Dishonest people
Bought a used 2009 car. Signed a as is paper. Car broke down before we got home. Transmission problems They would not make it right
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Sweet car
My salesman J.R. is working there now. My family bought 4 cars from him in past 3 years. He always is helpful, provides details and No surprises.
Sweet car
My salesman J.R. is working there now. My family bought 4 cars from him in past 3 years. He always is helpful, provides details and No surprises.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest place
The staff at this car dealership was great. AJ our sales man really went over the call of duty and his boss actually got our monthly payment down in the 300 range. They fixed the minor problem with the truck we bought and the staff even dropped the truck off at my wife's work. If your looking for a great used car or truck with people that dont feed you a line of bull then this is the place. Thanks again AJ and the staff at murry aout sales.
Honest place
The staff at this car dealership was great. AJ our sales man really went over the call of duty and his boss actually got our monthly payment down in the 300 range. They fixed the minor problem with the truck we bought and the staff even dropped the truck off at my wife's work. If your looking for a great used car or truck with people that dont feed you a line of bull then this is the place. Thanks again AJ and the staff at murry aout sales.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just Wonderful Overall!
I have been looking for a used car, which can be a scary experience when you go to a dealership but Douglas really helped me out and showed and told me everything I needed to know about the car I wanted. I’m a Proud owner of a wonderful used car that is absoultely perfect for me. A few things to fix here and there but that’s alright for me. Thank you Douglas!
Just Wonderful Overall!
I have been looking for a used car, which can be a scary experience when you go to a dealership but Douglas really helped me out and showed and told me everything I needed to know about the car I wanted. I’m a Proud owner of a wonderful used car that is absoultely perfect for me. A few things to fix here and there but that’s alright for me. Thank you Douglas!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a van to built into my home
Bought a used van from John and murray autos. The dealer knew the history of the van and gave me the paperwork for its service history. Took it past a mechanic with me before signing the sales papers and spend 30 min under the van with me looking it through. Now 8 months and 30000km later it is still running smoothly and I got to see Australia on top of a reliable machine. Reselling it again now here in Sydney because I am going overseas and getting a higher price for it.
Bought a van to built into my home
Bought a used van from John and murray autos. The dealer knew the history of the van and gave me the paperwork for its service history. Took it past a mechanic with me before signing the sales papers and spend 30 min under the van with me looking it through. Now 8 months and 30000km later it is still running smoothly and I got to see Australia on top of a reliable machine. Reselling it again now here in Sydney because I am going overseas and getting a higher price for it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
High Pressure, Ended up being a nightmare.
April 2017 went looking for a vehicle was pressured into buying a 2013 Elantra. They gave me $1500.00 for my trade In. On the paperwork it said $2000.00 giving me 30 days to pay the $500.00. But the finance company paid Murray Auto. If I pay they would be paid twice. RIGHT...There Finance Company is based in Los Angeles. "WESTLAKE FINANCIAL " things have been fine. Until an emergency came up and I had to use my car payment for this emergency In July. Several times I contacted WESTLAKE to tell them I would like to change the payment date to the 4th of the month since I am on disability. They informed me, this could not be done until I signed paperwork to change the date. I finally received the paperwork I filled it out three times. Then I asked if they could fax the paperwork to me. There answer NO.they could not. So then I went on line to open MY ACCOUNT to see my finances re my car. The interest rate 30%. I contacted the company to inquire as to why I could not access MY ACCOUNT. I WAS TOLD BECAUSE MY PAYMENT WAS NOT CURRENT I COULD NOT SEE MY ACCOUNT. I've never known any finance company denied anyone access to there account. Therefore a order has been issued to REPO, MY VEHICLE. I've called to see about my account there personnel asked my name, acct number, my address, last four of my social security number, and if I am still currently on social security. But they have the paperwork from when I first applied for the financing. Why do they have to ask every time I call inquiring about MY ACCOUNT. . I DO NOT LIKE HOW EITHER COMPANY MURRAY AUTO OR WESTLAKE FINANCIAL IN LOS ANGELES RUN THERE BUSINESSES. I wouldn't refer No one to this place to purchase a vehicle.
High Pressure, Ended up being a nightmare.
April 2017 went looking for a vehicle was pressured into buying a 2013 Elantra. They gave me $1500.00 for my trade In. On the paperwork it said $2000.00 giving me 30 days to pay the $500.00. But the finance company paid Murray Auto. If I pay they would be paid twice. RIGHT...There Finance Company is based in Los Angeles. "WESTLAKE FINANCIAL " things have been fine. Until an emergency came up and I had to use my car payment for this emergency In July. Several times I contacted WESTLAKE to tell them I would like to change the payment date to the 4th of the month since I am on disability. They informed me, this could not be done until I signed paperwork to change the date. I finally received the paperwork I filled it out three times. Then I asked if they could fax the paperwork to me. There answer NO.they could not. So then I went on line to open MY ACCOUNT to see my finances re my car. The interest rate 30%. I contacted the company to inquire as to why I could not access MY ACCOUNT. I WAS TOLD BECAUSE MY PAYMENT WAS NOT CURRENT I COULD NOT SEE MY ACCOUNT. I've never known any finance company denied anyone access to there account. Therefore a order has been issued to REPO, MY VEHICLE. I've called to see about my account there personnel asked my name, acct number, my address, last four of my social security number, and if I am still currently on social security. But they have the paperwork from when I first applied for the financing. Why do they have to ask every time I call inquiring about MY ACCOUNT. . I DO NOT LIKE HOW EITHER COMPANY MURRAY AUTO OR WESTLAKE FINANCIAL IN LOS ANGELES RUN THERE BUSINESSES. I wouldn't refer No one to this place to purchase a vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service. Great cars.
I was mosty impressed by their employee, Aj. He went above and beyond to make sure I was satisfied and I couldn't ask for anything more as a car-buyer
Great service. Great cars.
I was mosty impressed by their employee, Aj. He went above and beyond to make sure I was satisfied and I couldn't ask for anything more as a car-buyer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car