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Suntrup Volkswagen

(1,753 reviews)
Visit Suntrup Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (314) 549-8019 (314) 549-8019
Used (314) 549-8505 (314) 549-8505
Service (314) 549-8406 (314) 549-8406

Reviews

(1,753 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suntrup Volkswagen from DealerRater.

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Folks, I'll admit I was fairly apprehensive about buying...

Folks, I'll admit I was fairly apprehensive about buying a new car. I mean, car salesmen (and women) are good at what they do and I don't buy cars very often (who does, after all). But WOW, I was absolutely blown away by the patience and support I was offered by Blaze and all the folks at Suntrup. Blaze encouraged me and my wife to drive any and all vehicles on the lot that were of interest, and he supported us over the course of a few days to nail down not only the most ideal, specific vehicle (an Atlas, which I highly recommend!) but also worked very hard to meet me at my extraordinarily tight price point. We've had the car for a few weeks now and my wife and I are still reflecting on what a good experience we had and how much we appreciate the positive and efficient energy from the folks at Suntrup. More specifically, I can't emphasize enough what a pleasure it was to work with Blaze. He has single-handedly changed my world-view and expectations on car-buying - the bar has been set high! Our many thanks again to Suntrup and Blaze, specifically. See you next time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for your business.

Preston was absolutely fantastic to work with. I...

Preston was absolutely fantastic to work with. I originally inquired on the dealership website and within a few hours, Preston had emailed me a personalized video of him showing all the vehicles I inquired on. I felt extremely confident that he understood what I was looking for just from our initial virtual interaction. We then set up time to come in to the dealership and when we arrived, he had every car we wanted to look at prepared and ready for us to see. He went into significant detail on each car and he was extremely thorough and professional. When we had selected a car to purchase, he was able to quickly process on the sales end and overall, he absolutely surpassed expectations. This was by far the best experience I have had with a sales associate when purchasing a car and I would 10/10 recommend working with him!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thanks for choosing Suntrup Volkswagen.

The parking lot is a nightmare, but everyone were so...

The parking lot is a nightmare, but everyone were so professional and nice. I enjoyed the whole experience. I will refer anyone to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for your business.

I highly recommend Jake! Great experience and very...

I highly recommend Jake! Great experience and very personable. He was available for questions and assistance, but not pushy. He understood what I was looking for and provided options for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for your business.

We have purchased a lot of vehicles in the past but Jake...

We have purchased a lot of vehicles in the past but Jake and Armin made the process so easy and smooth. Jake went above and beyond for us, he even spent 45 minutes talking to our three kids about random topics while we finished the finance portion of the buy. Our VW Tiguan is exactly what we were looking for. We will definitely have no problems buying from Suntrip VW and Jake again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Adam, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Preston and Jake to be a positive one at Suntrup Volkswagen. Please don't hesitate to reach out if you need anything else.

Alison was absolutely amazing! So incredibly helpful and...

Alison was absolutely amazing! So incredibly helpful and didn’t stop until the deal was done! She constantly communicated with everything going on and never missed a beat!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for your business.

Actually an easy transaction. Zach was attentive and...

Actually an easy transaction. Zach was attentive and professional on all levels. Any questions I had were answered or time was made to find the answer. Thankyou!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Suntrup Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jake was very patient and helpful in our interest with a...

Jake was very patient and helpful in our interest with a pre-owned vehicle. I would highly recommend Suntrup Volkswagen to anyone looking to buy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Jake was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Suntrup Volkswagen.

AJ really listened to what I wanted and showed me a...

AJ really listened to what I wanted and showed me a vehicle the fit perfectly. Everything from the test drive to financing went quickly. No long drawn out process here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Richard, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with AJ to be a positive one at Suntrup Volkswagen. Please don't hesitate to reach out if you need anything else.

Jake was great in helping me to decide the best car to...

Jake was great in helping me to decide the best car to get for my needs! His knowledge about Volkswagen cars was very impressive. Thanks Jake!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Jake was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Suntrup Volkswagen.