Suntrup Volkswagen

We went in to have our tires rotated .Everyone was very friendly and courteous.Was very impressed with the fast customer service.Thank you..

My Name is Gayle McClure, 1st I’ve been taking my car to Sunstrup over 10 years. The technicians and service advisor, Ian, and Scott are the most knowledgeable and patient people with their customers. I trust their advice, they always tell me the truth. I would recommend anyone who ask me to trust Sunstrup.

Communication was extremely poor regarding a specific vehicle I was interested in. Financing was also pretty shady. It was almost like they wanted to go home so they expedited the process at my cost. I sat in the waiting area while financing started on my paperwork. No options on who to finance through, it was already selected before I entered the room to sign the papers. They also made a big deal about having to start over because I wanted to add the sales tax into the loan. Something that could have been avoided if I was a part of the process from the start of the application.

I rarely write reviews, but my experience with Bailey Marler at Suntrup Volkswagen was so positive that I wanted to take the time to share. No one asked or prompted me to post this; I just think when someone truly stands out, they deserve to be recognized. I’ve owned several cars in my lifetime and have always avoided dealerships. After my husband had one bad experience years ago, we’ve only purchased from private sellers ever since. I’d been wanting a VW Atlas for a while, and the one I was interested in happened to be at a dealership, which honestly made me hesitant. But from the very first interaction, Bailey changed that perception completely. He was quick to respond to my messages and went above and beyond by sending personalized videos of the vehicle and walking me through every question I had. We decided to make the two-hour drive to see it in person, and he was just as friendly, helpful, and professional when we arrived. The pricing at Suntrup was by far the most competitive in the area (and I did my research). They worked with us to come to a fair deal, and when we ran into a minor inconvenience after purchase, Bailey and the team did everything they could to help us out right away. My husband and I have both said multiple times how impressed we are. Bailey and the Suntrup team completely changed how we view buying from a dealership. We would absolutely return to work with them again and have already told friends and family how great our experience was. Thank you for everything, Bailey. We’ll definitely be back one day.

Veronica is wonderful in answering my emails/questions even over a weekend she is quick and precise in helping to get our service questions answered! She is very professional and an asset to your company!

My sales rep Blaze did an excellent job through the sales process. The finance process was very rushed.

I recently met Kai Payton while window shopping for a Volkswagen. Kai's professionalism, patience, and expertise made a strong impression. He listened carefully, answered my questions, and helped me confidently choose a Volkswagen Tiguan. Kai offered outstanding service before, during, and even after my purchase—he followed up to address concerns promptly. His integrity and dedication set him apart. I highly recommend Kai for an excellent car-buying experience.

Ian was awesome taking such great care of our Taos Volkswagen! Thank you so very much for your commitment to great service and quality. When making your service appointment please make sure to ask for Ian Williams:-) He is the very best!

Initially, we had a decent buying experience with Suntrup VW and Kainoa Layton our salesman on 8/5/25. We were told that the vehicle needed to be inspected/repaired to past Safety and Emissions. We didn't receive our vehicle back until 9/1 when we drove 45 minutes to pick up the vehicle “completely fixed” per the assurance of Service Manager Rick. Five days later on 9/6, we broke down on the highway while bringing it back to Suntrup VW because it was overheating with engine lights aglow and spitting coolant and oil everywhere. We spent 6 hours waiting to be towed back to the dealership and naively decided to give Suntrup another chance to remedy this. The Jeep was again in their shop for several more weeks. We got it back on 9/22 and surprise: Suntrup VW and their service department let us drive this vehicle with a broken drag-link, the worst one our mechanic has ever seen! This defect/damage is not something that could be missed in an honestly COMPLETED Safety Inspection- which would have immediately found/fixed this major safety issue when they had it for the first 4 weeks and supposedly did thorough dealer, safety and emissions inspections. The irony is that the drag-link is a fairly cheap repair ~$360, but this FAILURE while driving WOULD CAUSE US TO LOSE COMPLETE STEERING CONTROL before being thrown around the highway and KILLING US AND EVERYONE AROUND US DRIVING!! I am so angry that I sent my husband to work in this vehicle and drove my young CHILDREN all over St. Louis in a LITERAL ACCIDENT WAITING TO HAPPEN due the dishonesty, ignorance, incompetence, and lack of regard for human safety from Suntrup! Thank God we got it to our mechanic early on 9/23 to find this out or we never would have know until we CRASHED and BURNED due to Suntrup pencil whipping their safety and emissions inspections. Our mechanic said that there’s NO WAY IN xxxx he would drive this Jeep like that and he advised that we don't drive it either- it needs to be towed back to the dealer. SUNTRUP VW is now ignoring our calls and wont return our requests for refund or remedy. Our mechanic also found leaking axle seals (3 of 4) which should’ve been spotted on brake/rotor repairs in the first month that Suntrup VW had the Jeep and told us they were doing the repairs. We are in complete disgust and disbelief at the lack of honesty, concern for others safety, quality workmanship, and time and money already invested/wasted in what should’ve been a great experience buying a vehicle with a dealership that we trusted. Per MO State Highway Patrol, Safety and Emissions on this vehicle should NEVER have passed in its current condition. I will now make it my personal mission that NO ONE will ever receive an inferior quality vehicle that could KILL them due to this dealership's (or any other dealers) negligence. Rick Thayer (Service Mgr.), Beau Schwartz (Sales Mgr.), Kainoa Layton (sales) and anyone else at SunTRAP VW that wont return our calls, READ IT HERE: lawyers, MO State HP Troop C, and MO Attorney General have been contacted. News media is next. BUYERS BEWARE!!! Your life could literally be in danger buying a vehicle from Suntrup!!!

My first interaction with Suntrup was on-line. They immediately sent me a reply about the vehicle and I believe it was on a Sunday. (I was impressed by that.!) Her name was Veronica and she did an excellent job with the communication between myself and the dealership. When I arrive to the dealership my sales person Kainoa Payton was so kind, patient and helpful. I was running behind due to rush-hour and work but when I arrived the finance department and my sales person was very patient with me. I arrived at 5pm and they closed at 6pm. They wasn’t rushing me and I was able to drive my vehicle in peace. Everything checked out fine and I am so glad that I was able to find this vehicle at Suntrup. This is the first dealership that I came across and they have a program with the transmission and the engine stay under a warranty for the life time you have the vehicle. I really wish that I have came across this dealership much sooner. KB