Reviews
Great service and returned vehicle clean.
Service people should smile and be quicker when I pull up. Tom Phillips was exceptional and very knowledgeable. Would return for service or sales . Overall happy.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great New Car Buying Experience
Great experience buying our new 2019 CX-5. Chuck was extremely responsive and a pleasure to deal with. He promptly responded to questions, found us the exact car we wanted (in Kansas City), and took care of the financing. I would highly recommend Chuck and Lou Fusz.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Faithful Customer for a Reason
The service here is consistently done right the first time. The last time I had a trade in the excellent service and condition love you more than the Blue Book value
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warranty Service
I had some issues with the seat warmer on the drivers side. It was still under warranty so I took it in. Everyone I dealt with was professional, friendly and extremely helpful. They gave me a loaner while they worked on my car which was really nice. It's my go to place for any car needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service experience
My oil change was fast and efficient. The service staff was friendly, prompt, and helpful. I needed a later appointment due to my work schedule, and the appointments were available and easy to vook..overall, I'm very satisfied with my experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy in and out
Their communication made them easy to work with. I will do more or my service with them in the near future. I wish all service departments made it this easy. Devon was knowledgeable and answered all of my questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
bought what we wanted from who we eanted
Good experience with friendly, accomodating people. Every employee that partcipated did superbly. Customer cate/satisfaction was the primary objective and was achieved. And, the vehicle wr chose was the one that best fit our list of wants when compatrd to othet brands and models tested.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
GOOD EXPERIENCE
Zach was up front and honest in his approach. He gave me a fair trade in value for my car as a trade in. My wife and I were very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and easy vehicle purchase
Everyone I spoke with at the Lou Fusz Mazda dealership was friendly and helpful, especially my sales associate Chuck. It was a pleasure doing business with them throughout the process of buying the vehicle.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I am very happy with the LOU FUSZ service department
I use only the LOU FUSZ service department for their honesty, expertise,, and consideration of my needs such as scheduling and loaner car options for extended repairs . They are always courteous and efficient as well. What’s not to love about that!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair