Feldman Hyundai of New Hudson

If I could give zero stars that would be my rating. Today March 5, 2022 I just had the worst experience at Feldman Hyundai dealership. My visit was prompted by my wife having an interest in the Genesis G80. For this reason, I drove my wife’s current vehicle to the dealership with the intention of being prepared to negotiate if necessary. I was not familiar with the vehicle since we have been loyal GM owners. So, after much investigation I decided to see the vehicle in person. I arrived and was promptly greeted by a sales associate but he had customers and redirected me to another sales associate. This individual was very personable. Immediately took me out to the vehicle and shared insightful information. I was impressed with what I saw and heard. This is where this dealership fell flat on their face. Being impressed with the vehicle I asked the sales person if the used car manager was there since I wanted to see what my trade value would be. The sales person did the job of gathering pictures and the necessary information on the car. I was invited to have a seat while they spoke to the Used Car manager. Five minutes later the sales person came back and said. “The manager said you should go to KBB and get that number.” I said, “What do you mean”? They said, “I don’t know why he is saying this but he is not going to look at it.” I was floored. So, I went to this used car manager myself and said “you don’t want to sell me a car?” He stated, “used car values change every day so you need to check there.” I said but wait, “I’m here now.” He then stated, “well my salesperson said you weren’t ready to buy a car today.” I said “don’t blame it on the sales person this is your mistake. I never told the sales person that I was not buying a car today. I was actually impressed and I am able to pay cash for that vehicle.” “that car could have been gone Monday morning.” “You made an assumption without getting all the information.” I guess because I am an African American wearing sweat pants and a hoodie, he didn’t want to waste his time. If he had not made assumptions, he would have realized I brought the trade vehicle which would indicate my seriousness. Also, what I shared with the sales person is that I am a Vice President of a 5-billion-dollar widely known company and have the buying power to pay cash for that car. I was debating about keeping my trade because it is in such great shape (2016 Cadillac with 58k miles that I owe zero dollars on!). I told the sales person this individual just cost you the easiest sale in your career. I was going to send my wife over there on Monday to test drive and write a check if she wanted that car…. This was poor, lazy and maybe even racist customer service by this used car manager. Furthermore, this individual attempted to “transfer blame” to the Sales Associate. Terrible!

Customer service at Fieldman Hyundai New Hudson is terrible. It was my first and last time coming here. I had oil change appointment and was asked to leave the building sitting by my self in empty waiting area because I have astma and can't wear their syntetic mask. To make story worst the service agent even didnt talk to me about my car after service was done. He forgot to print report, gave me report and said everything is ok. I had oil change in Fox Ann Arbor for many years and recently moved to New Hudson. Fox Hyundai Ann Arbor is rolling red carpet to each customer with going over your car points, reviewing your experience and following up. Feldman is last place on earth to have service on your vehicle done.

Everything was fantastic. The salesman and financing were very helpful and everything went very smoothly. I ended up buying a new Trax and I love it.

I went to purchase a pre-auction car for my son. When we arrived on December 1, 2015, JP greeted us and showed us the car that we were interested in. With the car being a pre-auction car, the price was unbelievable so we really didn't know what to expect. JP immediately handed over the keys and my son and me, went for a short ride. We knew that we wanted to act on this deal immediately, but it was closing time. With the car being such a good deal, I was afraid that they would sell it before I could return. JP and his manager secured the car. I was scheduled to return on today. I called JP and it was a while before I received a response. Meanwhile, I contacted the dealerships' direct line and the receptionist stated that JP went home ill. I was convinced that the car was sold. As I was waiting for the receptionist to secure the manager, JP contacted me and let me know that Mr. C would be handling the deal. In addition, the manager contacted me to let me know that everything was a go. My son and I went to the dealership and took delivery on the car as planned. With a pre-auction car, you really don't know what you are getting but to my surprise when I returned home, the previous owner left the service records in the glove compartment. This made me feel even better. The customer service which I received was great! I would recommend this dealership to friends, family members and anyone who needs a dependable car. I feel that they are honest and trustworthy.

I bought a Hyunda elantra, The the s staff was knowledgeable, courteous, and never pushy. I Would refer this Dealer To Anyone.

Great service, in and out. The employees are always friendly and helpful.

I have been coming to Liberty Hyundai Dealership for almost 2 years to service my 2012 Hyundai Santa Fe and my experience has been excellent. With that positive experience, I decided to go for my next car at Liberty Hyundai. Outstanding experience and excellent customer service which made it very easy for me to take a decision on the car I wanted to get. The best part of this was Sales Team of Liberty Hyundai listening to me and providing suggestions to help decision making. Very professional team with a great value of customer satisfaction. Corey Henderson from Sales Team worked with me through out the process and Sales Manager, Mike made some very valuable suggestions for me. They did not have the car my with options / package in their inventory. Corey went through the inventories of other Hyundai Dealerships and managed to get the car from a dealership in Ohio. I must say that Sales Team at Liberty Hyundai did not even try to sell me a car but they did a fantastic job in making me buy a car. Liberty Hyundai is definitely a dealership which values their customers and their expectations. With my experience, I was a delighted customer when I drove out in my new car.

i needed a new car. Cory was great, knows his stuff. I am leasing my car. Thank you!

Brought vehicle in for a/b warning light. Service department was VERY accomodating because I made the appointment for the vehicle to be serviced at another dealership by mistake. Brandon made room for me and was very expedient in getting to my vehicle even though my appointment wasn't with him. Issue I brought the vehicle in for was properly diagnosed however part needed was not in stock anywhere in country (US) which I found astonishing. By the way, this is not a dealer specific issue, it is a HMG issue. This is especially odd since the vehicle is built in the US. It should not take two weeks to get a part in when it comes to safety. I am a HMG employee and will followup with people in our organization on this matter specific. **Again, this is not a dealer specfic issue. Brandon did offer me a loaner vehicle for the interim but I declined as I have another vehicle I can drive and someone might really need that loaner in the next couple of weeks. The vehicle was also serviced for two recalls and that was done right away. Very pleased for those issue resolutions. Overall, very satisfied with your dealership. Great Job!

Pleasant and timely. You could use more pens for your service folks and customers!