Reviews
I appreciate the people they Kept us informed on how the work was being done!!
I appreciate the people they Kept us informed on how the work was being done!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm thrilled to hear that you appreciated the communication during your visit to Ginn Chevrolet. We strive to keep you informed every step of the way. We look forward to assisting you again in the future! Sincerely, Tim Cartledge - General Manager- [email protected]
As usual the service department was outstanding. they kept me updated with the repairs on the vehicle.
As usual the service department was outstanding. they kept me updated with the repairs on the vehicle.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Stephen! I’m thrilled to hear that the service department provided you with outstanding support and kept you informed throughout the repairs on your vehicle. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Tim Cartledge - General Manager- [email protected]
The App that is used to check on your vehicles progress needs updating. As I was waiting for my Tahoe to have tires and alignment the app was always in inspection mode. It never moved to servicing or complete. If you want the customer to use this service please make sure it works.
The App that is used to check on your vehicles progress needs updating. As I was waiting for my Tahoe to have tires and alignment the app was always in inspection mode. It never moved to servicing or complete. If you want the customer to use this service please make sure it works.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Donna, thank you for your feedback regarding the app experience while waiting for your Chevrolet Tahoe, and I appreciate you bringing this to our attention. I understand how important it is for customers to receive accurate updates during their service. Your input is valuable as we work to improve our systems at Ginn Chevrolet. If you have any further concerns or suggestions, please feel free to reach out to me directly. We look forward to serving you better in the future. Sincerely, Tim Cartledge - General Manager- [email protected]
Professional and caring. Will work with you for your needs. Family business. Friendly and considerate. Love Ginn Chevrolet
Professional and caring. Will work with you for your needs. Family business. Friendly and considerate. Love Ginn Chevrolet
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, David! I’m glad you had a positive experience at Ginn Chevrolet. We truly appreciate your kind words about our family-oriented approach. We look forward to assisting you with your needs again in the future! Sincerely, Tim Cartledge - General Manager- [email protected]
JJ got for me what I needed at a price I could afford, which all put me in a newer safer vehicle
JJ got for me what I needed at a price I could afford, which all put me in a newer safer vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review, John! I’m glad to hear that JJ was able to help you find the right vehicle at an affordable price. It's great to know you feel safer in your new ride. I appreciate your support and we hope to see you again at Ginn Chevrolet! Sincerely, Tim Cartledge - General Manager- [email protected]
I have bought 2 new trucks from Ginn and they have been good vehicles. 2006 and 2018.
I have bought 2 new trucks from Ginn and they have been good vehicles. 2006 and 2018.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, John! I’m thrilled to hear that you have had a positive experience with both your 2006 and 2018 trucks from Ginn Chevrolet. If there’s anything we can do to make your future visits even better, we’d love to hear your suggestions. I appreciate your support, and we hope to assist you again in the future! Sincerely, Tim Cartledge - General Manager- [email protected]
Very professional and courteous. Sales and service here is the only place I will go. I recommend them to all my friends and family.
Very professional and courteous. Sales and service here is the only place I will go. I recommend them to all my friends and family.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! I appreciate your support and am happy to hear you had a professional and courteous experience with us at Ginn Chevrolet. Your recommendations mean a lot, and we look forward to assisting you and your friends and family soon. Sincerely, Tim Cartledge - General Manager- [email protected]
Great service & the hold staff the best they all welcome everyone coming end for service.
Great service & the hold staff the best they all welcome everyone coming end for service.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I truly appreciate your kind words about our staff at Ginn Chevrolet. It's great to hear that you felt welcomed and received great service. We look forward to serving you again in the future! Sincerely, Tim Cartledge - General Manager- [email protected]
I had a good team working on my suv thank you for a great service
I had a good team working on my suv thank you for a great service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Debb! I’m thrilled to hear that you had a great experience with our team at Ginn Chevrolet while working on your SUV. I appreciate your feedback and we look forward to assisting you again in the future! Sincerely, Tim Cartledge - General Manager- [email protected]
A loyal customer for years, retired and trusted Ginn with servicing my vehicles. The service manager had been being friendly/understanding. The check engine light came on and being my only means of transportation, I was at the service department when it opened. It had already been serviced early this year replacing the gasket. I paid for a water pump that I don't know if I really needed, quoted that would owe $5124.16 to replace it and that might not be the problem. I had to ask her to check my extended warranty I had paid for. After checking it was now I only owed $400. In the end, at some point they discovered that the gasket had been improperly installed, put on backwards. So now, I owed $200. After calling to tell me, said they would order the part it should be there the next day and my truck would be ready that day, never heard back. After no communication from her, I called the next day. The service manager was out and I was told they would check the status for me. They could only tell me that the part was there and my particular service manager would get my message. It has been the worst experience I ever had at Ginn's Service Department.
A loyal customer for years, retired and trusted Ginn with servicing my vehicles. The service manager had been being friendly/understanding. The check engine light came on and being my only means of transportation, I was at the service department when it opened. It had already been serviced early this year replacing the gasket. I paid for a water pump that I don't know if I really needed, quoted that would owe $5124.16 to replace it and that might not be the problem. I had to ask her to check my extended warranty I had paid for. After checking it was now I only owed $400. In the end, at some point they discovered that the gasket had been improperly installed, put on backwards. So now, I owed $200. After calling to tell me, said they would order the part it should be there the next day and my truck would be ready that day, never heard back. After no communication from her, I called the next day. The service manager was out and I was told they would check the status for me. They could only tell me that the part was there and my particular service manager would get my message. It has been the worst experience I ever had at Ginn's Service Department.
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. I understand your frustration and appreciate your loyalty to Ginn Chevrolet over the years. It's important for us to provide clear communication and efficient service. I encourage you to reach out to me directly so I can discuss your concerns further. Your feedback is invaluable in helping us improve our service. Thank you again for your input. Sincerely, Tim Cartledge - General Manager- [email protected]