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Ashley was great when repairing my used Trail Boss. Charlie was helpful when I was buying my new truck.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
In and out in a little over an hour. Definitely recommend Jaylen as you’re next salesman! The guy who values trade in vehicles is a little funny. But everything eventually worked out.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tim Cartledge - General Manager- email@example.com
Ginn Chevy in Covington Ga
They are a rip off all they do is up sell and take people money
Lashanta, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
very professional. all the employees were very knowledgeable about their jobs.
Thanks for your perfect review, James Debardelaben! We're glad to hear that our team was knowledgeable about their jobs! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Tim Cartledge - General Manager- email@example.com
GINN CHEVROLET really made a big difference in my quality of life... The team there are in my prayer for ever.!!!
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
They service department will just take your money and not finding the problem but charging you. Had our vehicle there 2 times in a month and sucked almost $700 out of us and the problem still not fixed. We will never ever let them service our Tahoe or any of our vehicles. Horrible service
Miller, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tim Cartledge - General Manager- email@example.com
Ginn Chevrolet oil change service
I love bringing my Yukon here for oil changes. Josh provides top quality customer service every time!
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
Great Customer Service will go back again soon I the service
Lashanta Dawson, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Ginn Chevrolet for your vehicle needs. Sincerely, Tim Cartledge - General Manager- email@example.com
Buick Encore ST
I went in for an oil change. The service was quick and accurate and the technicians were all very knowledgeable and friendly.
Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
Ginn Motor Service took my moms money!
My mom paid almost $800 for her car repair only to find out she needed a battery, who’d she find it out from? Ginn Motor, the same day she goes to pick it up , it has to be jumped off. That’s the reason she got it towed there! They offered nothing to her, only for her to pay $200 to get a battery put in. They have no proof (that they gave us) that her car even needed the alternator they put in or that her battery had passed the test when the car was first towed there. I was so upset to the point of tears and instead of offering an explanation of what went wrong they called the police lying saying that I got in the service manager’s face. The police came and left without incident because I did nothing wrong. If this was the last place on earth, I’d buy a bike instead of allowing them ROB me. 🍅🍅🍅🍅 here’s a picture of their statement saying they drove the vehicle to verify the repair was complete and the receipt saying the battery is shot. I’m amazed at how calm they were about stealing someone’s money. My mom works entirely too hard to be treated like this. She went to a certified Chevy service center knowing she may have to pay more but with the expectancy that her car would be fixed. Here we are on the way to another shop to get a battery. What a shame. Now the heating and air isn’t working, at no fault to them of course. The GM Tim Cardlege told my mom she should’ve went to another dealer. Typical.
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