Jim Trenary Chevrolet

I have had a love hate relationship with this place. Purchased many, many cars here! Sales was always very predictable, straight forward and great. It WAS the one steady for them. It covered the horrendous service dept. 4 years ago I took an express 3500 van in for a gm upgrade. Paid $220 and when I left they said " we couldn't do it " They still charged me! I complained and after 2 week they refunded. Next was 21 I took NEW silverado for fog light upgrade. Again they charged $251 to flash BCM and once again no luck! This refund took a month. 2023 took in wife's car for issues that are literally all over the internet and they said " sorry cant fix" . SAME car was also purchased here, and still owed features from 14 months ago. They kept it 5 days and said " we don't have parts, after calling us to say parts in! 2024 took my C8 in for first oil change, was told Id be in and out as I had 7am waiter appt. After 2 hrs of waiting I walked around back to see my car sitting there. Thinking it was done I asked and was told, "its not done will be a while! " just because you made a 7am apt does not mean thats when you get in". I wrote a review and Nick the service manager called and offered to make it right. He also got my wifes car in the next day for parts owed! Well done Nick. Last week I inquired on a specific truck to buy. 8 hrs later I got a generic response from this child named William Young! I responded with a question and 2 days later I got another generic one liner. Yesterday 04/02/24 I called William and told him I wanted a specific 3500hd. He said he would handle in am. At 11:00am, after he got bored on social media, I get a message saying" someone else has a deal on it working." He claims they don't sell new cars on Tuesdays. He then sends the most childish email with numbers( will post) . After I sat there I got on the GM site and located a truck in town that was actually the High country edition. More than I wanted but lets see. I sent the " test drive " email. 4 minutes later I got a call to see what questions I had. I said I wanted it. Credit app, approval and done in less than 2 hrs! The best part is IM OUT OF TOWN!!! William young is a clown that does not deserve a mop job! He could care less about anything! This other company has my business for life! 91k deal in 2 hrs and they valued me as a client.

Andrew Chavez is a step above! He was quick to respond to my inquiries and basically had the deal made before we traveled 409 miles from Arkansas. He has followed up by mail, email, and text to assure we are satisfied. Very pleased with him. The finance person (I think Ryan) was also very good at signing. Have already recommended to friends.

Where do I begin? We drove this car. Decided we liked it. Went through the financing and they found a lower rate than what we walked in with. Great! Well, 3 weeks have come and gone. The bank still doesn't have any record or paperwork regarding our loan. This was the icing on the cake. Following filling out paperwork, we went to get into the car and the check engine light was on and it ran rough. WHAT??? Handed the keys back to them and told them to fix it. They did. Told us it was a bad coil. After a week of driving the check engine light came on again. Took it back to them for repair. They couldn't supply a loaner. Granted, it was a used car, but still. They're selling cars that are NOT the best of shape. They look good...but that was where it seemed to end. They had the car 2 days and we had to rent a car while they repaired. They said it was the coil. Um, isn't that what was wrong before? Trying to get the service department to return a call is just short of excruciating. This has been the absolute worst experience of my life in purchasing a vehicle. I would NEVER recommend anyone use this dealership.

When getting the new battery for my Bolt EV, they kept loading it with the wrong software and saying it was charging 100% since the light on the hood indicator was solid green. The tech didn't know that if the software has it set to charge to 80% (instead of 100% like it should be after a new battery) that the hood light will still be solid green, but instead one has to open the door and look at dash indictor to see it is only at 80%. After them not doing it correctly twice, I took it to another dealer to have them install the correct software. They did it first try. They have also replaced my radio as well. When doing so, they didn't connect the antenna properly nor tape/secure it properly that it eventually started coming loose and I lost AM/FM reception. Due to another dealer being closer to my work and the above battery charging situation, I took to the other dealer to look into the radio situation. I paid $400 to get the antenna connection fixed because it took them several hours to dig into the dash to figure out what the problem was. After getting it fixed Jim Trenary wouldn't reimburse me nor the other dealer for them having to fix it. I would not go to this dealer for repairs nor anything else. They are incompetent on many levels and don't back their repair work.

HORRIBLE service coming from a guy called IAN. I took my car in to get fixed with an issue. i was told itll be 24-48 hours. they kept the car from Monday to Monday and i never get a call from him, out of his own initiative, to tell me what was going on. i had to call him TWICE to check on the status of my car. picked it up when ready, the issue was still there so they did crap for the car. Its my only car and i cannot deal with them having it AGAIN FOR ANOTHER WEEK so i asked IAN to sign me up for a rental. I called 2 days after asking that requesting a status BECAUSE IT IS SO HARD FOR HIM TO PICK UP THE PHONE AND CALL A CUSTOMER. It has almost been 3 weeks and i am YET TO HEAR FROM HIM. IS that what he gets paid for? TO DO ABSOLUTLY NOTHING? IF SO, HE DESERVES A RAISE. Got flipping tired of waiting and took my car to another dealership, guess what? it took them 3 HOURS. THREE HOURS to find and fix the issue SUCCESFULLY WITHOUT LEAVING FOR A WHOLE WEEK WITHOUT A CAR. Needless to say, Ofallon Trenary is going downhill with workers such as Ian. Thank you for appreciating the time people have because I totally love leaving my car for a week with yall for you guys to do absolutely nothing to it. Maybe learn from your others Chevy dealers?

I was a little leery to have my vehicle serviced here after reading some of the reviews but decided to give them a chance. I couldn't be happier with the service I received from everyone at Jim Trenary. They got my vehicle in right away and kept me up to date on my repairs. I would absolutely recommend Jim Trenary for sales or service.

WARNING!!!: SERVICE AMBUSH. Just spent almost $500 for the 40,000 maintenance. At the counter when I am paying for it, I'm informed that it will be a $14.71 service charge for using a credit card.

Avoid Jim Trenary. I took my car up there to diagnosis a sound that I couldn't figure out. They found the cause and they also found a bolt missing from a guide pin. They tried turning a $20 bolt into a $1700 repair. I checked the parts they wanted me to replace and they are fine. Just needed a bolt. I called and asked to speak to a supervisor in the case I wasn't seeing something and maybe they could clear things up. I was told I would receive a call back and they never did. So to me that means they got caught being shady.

DO NOT COME HERE! I repeat, if you are looking for a RELIABLE car... DO NOT COME HERE! If I could give zero stars, I would. I purchased a 2022 Chevrolet Malibu with Ethan Secosh in September of 2022. In the 10 months that I've had this "brand new" car, it has stopped on me while I've been driving multiple times, and the check engine light has come on multiple times (in fact it's on right now). I've taken the car to the dealer at least twice as it is still under warranty, and Ian, the service department employee I worked with claimed they could not "replicate the issue" either time, so this they couldn't fix anything. Less than a week after they gave me my car back, it stopped again while I was driving it. I'll bet they'll be able to replicate the issue once my warranty is up and they don't have to pay for any repairs to the bum car that they sold me. Unfortunately, I'm stuck with this lemon as I'm not in a position to buy another new car after only less than a year, but let this serve as your warning not to make the same mistake I did. If you're looking for a great Chevy, go ANYWHERE else but here!!

Brett was able to locate a hard to find vehicle for me at a great price. No hassles.