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Mark Ficken Ford Lincoln

(2,365 reviews)
Visit Mark Ficken Ford Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 9 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 535-1204 (888) 535-1204
Used (888) 542-2965 (888) 542-2965
Service (888) 550-5655 (888) 550-5655

Reviews

(2,365 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Ficken Ford Lincoln from DealerRater.

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Awesome Car Buying Experience!!!

Tyler Miller Customer Service skills is second to none! We drove from Richmond VA to Charlotte to purchase a used car from Felis Sabates Ford. Tyler made sure to go over the Carfax which is something I have never seen from any Car dealership. The vehicle was ready when we got there and we went over the vehicle thoroughly together. We felt like it was much more than a buying experience, It was more like he would not be happy unless our buying experience with them was exceptional. I look forward to buying with them in the future and I am making sure I request Tyler Miller. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

The Service was great .I really appreciate Carlton for taking care of me. I would bring back my car again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tyler makes buying comfortable and easy!

Tyler Miller is the best salesman I’ve ever had dealings with. I would recommend that everyone ask for him by name. Honest and easy to talk to, he makes buying a car a pleasure. Most car salesmen (including some of his coworkers), try to talk fast and just get the sale. Tyler gives you the feeling that he honestly cares what you spend your money on and wants you to love your purchase. Thanks again Tyler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service

They were able to get me in when no one else could. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Straight Forward and honest.

Didn't waist my time with some unnecessary talking right to the point of what they could do ( then they gave me the options ), and then they listened to me And I let them know what I wanted to do, when I say they nailed it wow did they, never had a buying experience like this before, thank muhamid, Thank you Mike, Thank you Hunter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Vehicle servicing

Sabates Ford Lincoln is so so much better than Performance Ford. Thought I was going to have to order parts, and come back. Mechanic checked it out, and found the problem, and was able to fix it there while I waited. So 45 minute turn around. Couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

They always work around my schedule and update you on your car by text. Been going there since I bought my car there in 2012.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service customer

Liza was an excellent service manager. She made sure she knew what I wanted done and was able to tell me how much the repairs would cost. She ordered a part so that the repairs could begin the next day. She was actively involved in coordinating all of the repairs and was very helpful. My tires will need to be replaced soon, so she gave me quotes on three different sets of tires. When she realized my car was under a customer care recall, she called me to explain what that entailed. I was very happy with my service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great friendly service!

I would highly recommend looking for you're next vehicle here. Came to test drive a vehicle and Mohammed made everything super easy to buy the vehicle and get me driving it home in a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Wonderful place to purchase a vehicle!

Mohammed Badr was very helpful, knowledgeable and friendly. Mohammed was patient and answered all of our questions in a professional manner. I will certainly recommend him and this dealership to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.