Reviews
Terrible service
Your dealership has staff that tell lies about the service that is needed and they are not to be trusted better business consumer and attonery general will be contacted
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
“We are very sorry to hear that you believe someone here gave you an incorrect diagnosis. We provide training constantly and consistently to both our service advisors and our service technicians to ensure that everyone can trust that when we diagnose an issue with a vehicle, we are correct. If we were incorrect with yours, we would greatly appreciate the chance to discuss with you. You are more than welcome to contact our Service and Parts Director Shawn Wells directly at 980-285-7624 or by email, swells@flcharlotte.com.”
Great guy, great group. Sell me another great car at a...
Great guy, great group. Sell me another great car at a good price. Earn my business. Promote good talent. Good treatment ensures great sales to customers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Concierge Level Service at FELIX SABATES FORD.
The sales staff of Alley Neyman and Vlad Berezovskiy and Finance Director Michael Gurley made my leasing experience for a new 2020 Ford vehicle a pleasure. I was attentively catered to in all aspects of my leasing experience. I highly recommend the dealership for their unequivocal understanding of my transportation needs and unique requirements and being able to meet them in a seamless transaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
nice and friendly
The service adviser was very efficient and friendly.He did not pressure me and told me all the options and let me know the inspection was due so i dont have to come back again .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
warranty
Purchased a very expensive warranty program, and found out it does not cover SAFETY equipment (seat belts). Also could not understand FORD putting a mileage expiration on safety equipment. What does 60,000 miles have to do with a seat belt in the second row, that was used very little failing. Some people put that kind of mileage on in less than a year, and it may have never been used. Ford does not regard it's customer well being very highly!!! I purchased this car because I had too, not because I wanted too, I am very sorry I did!
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the kind words about Michael and Sotero. We are sorry that we were unable to get the seat belt covered by Ford or the extended warranty company, but if you could give us more information about the repair attempt, we would like to see how we could help. Please contact our Ford Service Manager, Kurt Hoover, at 980-289-0760 or his email, khoover@flcharlotte.com. He would love to help!
Keep up the good work
Being a car guy, it's hard for me to be comfortable working on my car. Happy to know that Felix Sabates Ford Lincoln has a skilled team of mechanics to take care of my car when i can't do it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very nice and clean inside; everyone seemed friendly and...
Very nice and clean inside; everyone seemed friendly and willing to help during the sales process. The prep service for my car was great. Juan, sales rep did his best and a great job following up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Dallas was really helpful. He answered all our questions...
Dallas was really helpful. He answered all our questions and gave us good advice based on our needs. We love the car! Thanks so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I take my vehicle there for all my service needs. They...
I take my vehicle there for all my service needs. They are always very friendly, professional, and always work hard to ensure your complete satisfaction! I bought my vehicle there about 13 months ago and used the Service department and most recently, their body shop due to someone backing up into it. All three areas... Sales, Service, and the Collision Center were/are fantastic! I highly recommend Felix Sabates Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
Mark made us feel welcome as soon as we walked in the show room. He always listened to us and never pressured us. I would recommend Mark Snuggs as your sales rep and Felix Sabates Lincoln.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car