Ted Britt Ford Lincoln of Chantilly

Reviews

Average Ratings

4.7
1128 lifetime reviews. Includes reviews of Ted Britt Ford Lincoln of Chantilly from DealerRater.com
  • Honest Customer Service

    Called about a cracked side window. Trina helped me arrange repairs. I appreciated her honesty and her ability to get answers to my questions. She...


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    Called about a cracked side window. Trina helped me arrange repairs. I appreciated her honesty and her ability to get answers to my questions. She's the expert in customer service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Effortless Experience
    July 14, 2017

    The Ted Britt Lincoln went above and beyond to provide me what they called their effortless Experience. Everyone was excellent and I look forward ...


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    The Ted Britt Lincoln went above and beyond to provide me what they called their effortless Experience. Everyone was excellent and I look forward to more "effortless experiences"

    Does recommend this dealer

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  • Superb, professional and extremely couteous
    July 11, 2017

    In life when you are met with exceptional service, you are forced to take note. Every aspect of my encounter left me feeling comfortable and even ...


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    In life when you are met with exceptional service, you are forced to take note. Every aspect of my encounter left me feeling comfortable and even after having my new car for a year, I felt like I was returning back home. Just a first class establishment with high expectations that come across in all of your dealings throughout the company. Go get your car and another. I'm not ever buying another car from another dealership.

    Does recommend this dealer

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  • Great dealership!!
    June 16, 2017

    Great dealership! Tyler, Brian, joe, and Abdul did there best when I decided to trade in my ecoboost mustang for a GT. Excellent customer service....


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    Great dealership! Tyler, Brian, joe, and Abdul did there best when I decided to trade in my ecoboost mustang for a GT. Excellent customer service. Anyone that is looking to buy a around the beltway should go to Ted Britt in chantilly!

    Does recommend this dealer

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  • Purchased my dream car!
    May 3, 2017

    I hadn't purchased a new car in over 20 years, and that experience certainly could've been better..., but from the moment I stepped on the lot I w...


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    I hadn't purchased a new car in over 20 years, and that experience certainly could've been better..., but from the moment I stepped on the lot I was treated with courtesy, dignity, and a genuine appreciation for my business. Every staff member who assisted me was a consummate professional, and walked me through every step of the process. Absolutely an A+ buying experience! Highly recommended! Thank you! Gary

    Does recommend this dealer

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  • Peter Velasquez and Ted Britt Ford Lincoln
    April 12, 2017

    My wife and I were looking to purchase a Navigator L and found one at Ted Britt Ford Lincoln for a solid price. In the span of one day, Peter was ...


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    My wife and I were looking to purchase a Navigator L and found one at Ted Britt Ford Lincoln for a solid price. In the span of one day, Peter was able to work out a proposed trade-in price for me and set up a test drive for us (we were 4.5 hours away). We drove up, he had the vehicle ready, he took care of some issues with it we found, and we had the deal done that night. Highly recommended!

    Does recommend this dealer

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  • Best Sales Service I've Ever Received
    April 3, 2017

    Ted Britt has always been a step above the rest by perception but this experience was even better then I expected. It started off with me not bei...


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    Ted Britt has always been a step above the rest by perception but this experience was even better then I expected. It started off with me not being sure I wanted a Ford because I didn't have good knowledge of them but my husband had an Explorer as his first car so I humored him. Boy was I in for a surprise! Not only the the Explorer shock and awe me with the changes that had been made to it but our sales rep, William (Billy) Rupprecht was absolutely amazing. He gave us all the information we needed about the car to make an informed decision. On our test drive he showed us how the parking assist feature worked before turning the car over to us, which I appreciated because having never had a car that did that, I was extremely nervous about the feature. We left on a Thursday night conflicted about what to do because we had a few more cars we wanted to test drive, but by the next morning we knew, not only did we want the Ford Explorer from a Ted Britt dealership but we wanted to buy it from Billy! He's got a customer for life in us now because of his truly no pressure selling technique and mechanics knowledge of the cars he's selling! Thank you Ted Britt and Billy for taking such great care of us.

    Does recommend this dealer

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  • Good purchase experience
    March 3, 2017

    Buying a car is never fun for me. However, Fernando made the process a low pressure experience. We came several times to look at the cars and we...


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    Buying a car is never fun for me. However, Fernando made the process a low pressure experience. We came several times to look at the cars and were helped each time with extreme courtesy. Even the purchase process seemed to go smoothly. The car has so many features that I told Fernando I'll probably be stopping in frequently to get help with all of them. Fernando and Michael Britt made the process as painless as it can be. We love the car. (I didn't give the price 5 stars because the price on a new car is never as low as you would like.) I have one minor issue: the Ted Britt decal was put on the back of my car without asking my permission. It would be nice if the dealership would ask before doing this.

    Does recommend this dealer

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  • Excellent dealership, super, no-pressure staff...
    February 23, 2017

    Excellent experience, wonderful salesperson! If you are going to checkout a Ford or Lincoln, make sure you ask for Randy Swan! He has been in th...


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    Excellent experience, wonderful salesperson! If you are going to checkout a Ford or Lincoln, make sure you ask for Randy Swan! He has been in the auto sales business for 34 years. He knows what he is doing and is very low key. He knew upfront that I was just looking to test drive and that I had done my homework. I wasn't going to purchase that day and he knew why, but also knew that I would be back if I got good service. We went out to the lot and found a Lincoln MKZ Hybrid to test. I had a researched a specific model with specific features, but for all intensive just wanted to make sure I had driven and throughly reviewed this car. This was the first time I had test driven an American car in many years. I enjoyed the ride and the car itself. It was incredibly smooth and I loved every minute of it. This is truly a luxurious car that I will enjoy, should it be the vehicle I buy. I loved hearing about the extras that Ted Britt provides for Lincoln owners and that just adds to the sweetness of this dealership and that they truly stand behind the vehicles they sell. Randy is there to make the experience truly an excellent one and if Ford and especially Lincoln is of interest, I highly recommend seeing Randy at Ted Britt Ford Lincoln in Chantilly. I can guarantee if Lincoln is my choice vehicle, Randy will be the only salesman that I will go back and see.

    Does recommend this dealer

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  • Ghost town
    February 23, 2017

    Place runs on autopilot. Nobody there in a leadership position. Had my new truck for 6 days attempting to fix an issue and did absolutely nothin...


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    Place runs on autopilot. Nobody there in a leadership position. Had my new truck for 6 days attempting to fix an issue and did absolutely nothing. Don't waster your time here.

    Does not recommend this dealer
    Came in for service or repair

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