Ted Britt Ford Lincoln of Chantilly

I have to admit I was very skeptical when I arrived at the dealership. My thought was I was going to be another number in a long list of customers. I was wrong. Evan, who was my sales rep, made all those feelings go away. He was very professional and courteous. He did not pressure me and was very patient while I made my decision. Abdul helped me close the deal and was also very good with his attitude and patience. I would definitely come back to this dealership.

This is the worst dealer ever. It takes several weeks to get an appointment for an oil change, and then never call you. It is not uncommon for it to take 3 days! to get an oil change, and you will have to call them each and every time. Today they could not even FIND MY CAR, and I have been a customer of theirs for 5 years. NO ONE should EVER buy from them.

My salesman Evan was absolutely fantastic. He was extremely knowledgeable, helpful, friendly, and did everything he could to get me a fair price. I would definitely ask for him if I was going there to look at cars and would use him again when it's time. Keith Goodman

Finest dealership I have dealt with in over 50 years of owning cars. Service is superb! The sales staff listens to me and offers real solutions to my needs. Randy Swan is the best. My wife and I have used Randy to purchase 3 vehicles through Randy. Service managers are also the best. They are always willing to find a way to save me money using my Ford/Lincoln benefits.

We dropped our car off for an oil change and to have a rattle looked at. When making the appointment they guaranteed they could deliver the car back to us same day. They initially couldn’t find a rattle and couldn’t deliver the car back to me today so asked to keep the car over night so they could do a cold start and would bring me the car the next day. I stressed that I needed an answer first thing in the morning since we needed the car that day and if needed we would pick up the car. My representative assured me he would have someone call me no later than 9 am. I have not received a call from them and it’s noon. I have called and they tell me my representative is working with another client and will call me back. To top it off each person I have spoke with on the phone must be annoyed themselves with their job because none of them were friendly. This is the second time we have had this run around with this dealership, and more than twice I’ve dealt with unhappy customer service reps. Unless you have to take your car into them I would find another dealership to work with.

I received a great customer services from these 2 men. They are really friendly and understandable. I really recommend Ryan Plumb for future people that going to buy cars in this place.

Vehicle came in superb condition. Awesome deal! Sales consultant was great, along with other staffing.

Hassan Yousufi was a very attentive salesman. Only criticism would be that the car was given to me dirty. Keeping that in mind it was very cold outside and the pipes were frozen. So nothing they could do about it. was credited a free car wash when I bring it in for service.

There are several Good Ford/Lincoln dealerships in Northern Virginia. Ted Britt Ford in Chantilly is NOT one of them by far! If you have a car to be serviced - look elsewhere! They have NO customer service skills, no courtesy, no respect! If you bring your car in for one problem...they will CREATE another problem and refuse to admit it! Awful experience, and Brian K still has a job there in spite of so many complaints! Something else - they pick up all the junk people that other dealerships disposed off - hence the quality of service.

I have dealt with this dealer for over 20 years. I recently had such a poor customer service experience with their service department I will never go back. I recently purchased a 2021 F150 Lariat. There were a few things identified at purchase that needed to be addressed, I also have a problem with the drivetrain that needs attention. For 3 weeks I left messages on the service voicemail and never received a call back. When I got my salesman involved I got an appointment scheduled. Ted Britt has always advertised loaner car for life. I confirmed with the service clerk a loaner was scheduled. The morning of my appointment I arrived before they opened and waited. The service tech first insisted I was at the wrong location, when that was cleared up he insisted I had no appointment or loaner car. After wasting about an hour I left. My salesman called and could not explain what happened. Again I scheduled an appointment with Brian, the service manager. Again he said a loaner was reserved. I informed Brian I needed the vehicle the following week end. (5 days later). I arrived to find again no appointment and no loaner car. After a call to Brian, the loaner was found. 5 days later I called service to find out the diagnosis and was told my truck had not been looked at and it would probably be several weeks before anyone had time to service it. Calls to the service manager as well as the general manager went unanswered. I was told by the service writer if I took the truck it would have to go to the back of the line when I returned and would sit there for 4-6 weeks. This is a brand new vehicle, why would it sit in a dirty parking lot for 4-6 weeks unattended?