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best ever service and parts help always has what you might need and they help you with it thanks every one for your help thank you thank you thank you
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go a...bove and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
From the Joe R. selling experience to Bob W. providing excellent service. Lou has my vehicle and me covered :)
Thank you so much for your business Sherman!
The service is horrible. Just call and try to setup a service appointment. On multiple times I have received slow service, no return calls after leaving... numerous messages. when checking my car in for service the service was slow, unorganized and not courteous. This is by my house but I will go to ELCO or another dealer in the future.
We are so sorry for your experience. We have addressed this and completely revamped our process. If you are ever in a position to give us a try agai...n please do. Your review has been very important to us and we appreciate you letting us know.
Vehicle was not prepped properly when bought. The vehicle had a dealer installed pin stripe which I did not want. The salesperson said that it would... be removed at no additional cost. Upon taking delivery of the new 2019 Impala Premium, I saw that the pin stripe was removed and it appeared that the vehicle somewhat cleaned. Upon driving a short distance I noticed that the interior windshield was only attempted to be washed and none of the others were cleaned at all. Going through the Infotainment, I noticed that the tires pressure showed 34, 31, 30, 30 (to be set at 33 PSI), Upon arriving at home I noticed that the pinstripe glue/backing was still apparent and the vehicle had rub marks where the tech had tried to remove it. I found pieces bagged in the trunk for the front lower air dam that were never installed. There was still white shipping tape on various areas on the lower part of the vehicle. The windshield washer fluid container was never filled. The interior was dusty. I have purchased 15 new GM vehicles over the 40 years and all have been prepped extremely well. When I drove out of the lot I just assumed that this vehicle was also prepped properly and I did not do a thorough inspection (my mistake). I did contact the salesperson the following day to address the issues. After numerous calls they did agree to compensate me for allowing me to correct these issues. It has been 9 days since then, but I still have not been compensated. A few days prior to dealing on the vehicle I had contacted the salesperson with a question in regards to the "Engine Control Start/Stop" feature, if it was on the 2019 Impala Premium V6. They indicated that it was. Upon my own research I was seeing that it is not on that vehicle (which I did not want on my vehicle). I had other questions while dealing on the vehicle and they did hot have immediate answers. It's apparent that the sales people have no knowledge of the vehicles being sold.
The oil change and multi check went well. I also used the shuttle that was provided.
We're pleased to hear that everything went well for you, Jeffrey! Regards, The Lou Fusz Chevrolet Team.
This place has terrible service. It is close to my house, so I usually go there but always regret it. Plus the restroom is filthy.
Brett Vaughn is the finance man! My salesman Dale Riley was amazing! He kept in touch every step of the process, and made sure I was good to go all the... way until I drove off. Brett got me in and out and was very pleasant. As many dealerships make this a long process, purchasing my vehicle truly was stress free. They were very knowledgeable, and the facility was beautiful. Everyone was friendly. Thank you again Lou Fusz!
Thank you so much for your feedback, Desiree. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share y...our feedback with Brett and Dale. Please let us know if we can ever help you in the future.
Mark Williamson did a wonderful job with my buying experience. He was very knowledgeable and friendly. Would love to work with him again in future sales.
Thanks for the nice review, Cathy! We really appreciate this feedback and we'll be certain to share your compliments to Mark and to the rest of the st...aff. We pride ourselves on offering high quality customer service, and we're glad we were able to take care of you. It was our pleasure. Sincerely, Lou Fusz Chevrolet
I spoke with a lady via email and received excellent response. She even kept checking in to see if there was anything else she could help me with. Though... we didn't buy from here the service was pleasing.
Thank you for your business.
Always quick and knowledgeable. Super friendly receptionist. Jim is very helpful! I always leave knowing my car is well taken care of.
Thank you Christiana for your review.