Reviews
Rachel Pearson our salesperson was very friendly &
Rachel Pearson our salesperson was very friendly & helpful. She was also very knowledgeable. & helpful with getting us set up with the Jeep app.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com
Alyson is as very helpful.
Alyson is as very helpful. I felt welcomed and understood my vehicles’s maintenance. Thanks!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com
Been with them since 2016 and live working with them.
Been with them since 2016 and live working with them. Bob is who I have been working with and he is great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com
Great !
Great !! Bob was low key, friendly & very informative. Everyone I interacted with was very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Pat Deery pat.deery@russdarrow.com
The service manager I worked with.
The service manager I worked with. Was top notch! I was already upset from the don miller jeep dealership. But with his sense of humor. His ability to address my problem and fix them. Was just what you think when you think of jeep. Dependable, reliable and trustworthy. Hands down if I lived closer you'd get all my business just from that service manager alone. God bless and Semper Fi!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com
Russ Darrow is a get place to buy cars, they treat you
Russ Darrow is a get place to buy cars, they treat you like family! Customer service is excellent!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com
Submitted an online inquiry through your chat to find
Submitted an online inquiry through your chat to find availability for the service work. It said someone would call me. Two days later, after no one called, I just decided to go in and take my chances there would be availability. That website function is either broken or the follow up wasn't done. Both can be fixed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com
Very prompt with communication.
Very prompt with communication. Pricing is excellent and fair. Work compline time and with no issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com
Keith went to bat for me, after the deal was done the
Keith went to bat for me, after the deal was done the service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slight vibration when applying the brakes.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Pat Deery pat.deery@russdarrow.com
Dealership great.
Dealership great. Extended warranty not so good. You expect when you pay for a warranty it would cover everything at 54,000 miles
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Steve and our team can be of further assistance. Pat Deery pat.deery@russdarrow.com