Pappas Toyota

We thought our purchase and trade in went smoothly back in February 2020. We traded in a 2014 Mustang for a 2017 Mustang. We negotiated that our aftermarket wheels/tires from our 2014 trade in would be swapped with the wheels/tires from the 2017. We purchased their triple protection warranty (approx. $600) on the tires, wheels, windshield, and dent repair after being told the aftermarket wheels/tires would be covered. All went smoothly and we were excited! Then the dealer kept coming up with excuses as to why the wheels couldn't have been swapped: the aftermarket ones won't fit on the 2017, so we bought the lug nut kit to provide to them. Then they said there's some "box" in the engine bay that is falsely allowing the car to pass emissions. We asked for this box because upon our research it was a diagnostic tool so if that is somehow passing over sensors then we'd like this box as we had never seen it (not to mention it was perfectly clean while the rest of the engine bay was not). They did not allow us to take the box. Then they claimed the trade in did not have catalytic converters and since that would cost as much as the wheels, they wanted to keep the wheels otherwise wanted to unwind the deal. We should have undone it at that point. We requested written proof of this statement as we had an aftermarket exhaust put on professionally so if they removed the cats then we need to go after them. They never provided this statement. They checked again and magically there were the cats. After this headache, they agreed to swap the wheels per the original negotiation and signed agreement. Current day - we've tried to now use the triple protection for some wheel scratches and we've been informed that the warranty does not cover aftermarket wheels or tires. The warranty only covers factory items, regardless of the fact that the aftermarket wheels and tires were put on as part of our purchase. We don't even own the stock 2017 tires/wheels as Pappas kept these. We should have pushed for these as we provided the 2014 stock wheels/tires when we traded the car in. So now we're fighting with the warranty company and attempting to get our money back for this warranty seeing as we never could have used it in the first place. The warranty company has been far better and more helpful to us than this awful dealer. They may be a good place to buy from if you have a simple and easy trade/purchase. But don't go here if you have any special requests. Clearly severely shady business practices! Try to get over on people! And to think we almost went back for a 4Runner. Glad we bought a Palisade instead!

Outstanding customer service in every aspect. Sale, service, financial. Have been dealing with Pappas for years

We initially reached out to Isabel at Pappas Toyota about a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t buy my son car from her or Pappas; we were so impressed with her honesty and patience; that we decided to only deal with her and Pappas for our next new vehicle purchase. So, I contacted Isabel on Thursday, September 16th about purchasing a new 21 Toyota Highlander. She texted me all the available vehicles, their prices, trade allowance and rebates. On Friday, I arrived at the dealership to test drive and was greeted with a smile and hello. Also, kudos for the great patience shown; even with her not feeling well at the time. While at the dealership, she introduced me to Brett Bales from Finance to have a few questions answered that I had about finance and warranties. On Saturday, when my wife and I arrived at the dealership Isabel had two different Highlander’s parked side by side for my wife and I to look and she showed great knowledge of Toyota brand. We finally decide to make a purchase on Saturday, September 20th and Isabel had played a major role in our decision, by the way she kept us informed every step of the way. She even put up with my impatience when I would reach out for updates on various issues. I highly recommend buying from Pappas - and would consider buying from them again in the future. Thank you!!!

I reached out to Pappas about a car in May 2021, and Isabel was the one to help me since that first contact. I was so impressed with her and the fairness of the dealership, that even though I am from Indiana, I still ordered my car through Pappas. Because of production and delivery times, my new RAV4 wasn't available until September, but Isabel kept me informed every step of the way. She even put up with my impatience when I would reach out for updates. When the time came I could make the drive to the dealership, the moment I arrived I knew that I had 100% made the right choice. Isabel was amazingly sweet and made sure that my mom (who came along for the drive) and I were taken care of and had anything we might need. She made this process enjoyable and fun! As well, Mike in finance was very helpful and answered all my questions about buying a car across state lines and about the warranties on the car. I HIGHLY recommend buying from Pappas - and would consider them again in the future. Thank you again!!!

The team at Pappas Toyota was great. Thanks guys for getting me in my newer car!

Took a car home but would of rather of taken Vincent home. 10/10 a stallion. Only man I would want to take a test drive with.

Isabel is a great help through the car buying experience. She will make sure you get everything you need and will answer every question you may have.

This makes the third Toyota we have bought from Tom Pappas Toyota and couldn't be more satisfied with the professionalism, friendliness, and service. Our salesman, David Dubois was not at all pushy, but made sure we got what we were looking for! Thank you.

Barry B, Frank and Brett really gave my 17 year old son and I a great 1st car experience. Maybe he won't freak out like me when he has to buy a car in the future.

Everyone is so nice and willing to help! Isabel is the absolute best! Very professional and patient, will help you with anything you need. Steve in finance made the process easy and simple, the best person you could ever get! HIGHLY recommend Pappas Toyota. 10/10. Always ask for Isabel and Steve!! :)