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Horne Kia

(985 reviews)
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

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Reviews

(985 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Horne Kia from DealerRater.

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When contacting Horne Kia, I always received a prompt call or text back to me. It was a pleasure to have had Jaedyn as my salesman. He showed me the hugh inventory of vehicals they had to select from. My buying experience was a pleasure as Jaedyn took the time to go over all aspects of my new car inside and out. Good experience

When contacting Horne Kia, I always received a prompt call or text back to me. It was a pleasure to have had Jaedyn as my salesman. He showed me the hugh inventory of vehicals they had to select from. My buying experience was a pleasure as Jaedyn took the time to go over all aspects of my new car inside and out. Good experience

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Complete Lack of Trust and Accountability The service center at this Kia dealership has been an absolute nightmare to deal with. Back in August, they miscalibrated my oil level, causing my "change oil" light to come on prematurely. When I brought the car back to report their mistake, they offered to simply "top off" the oil instead of doing a complete replacement. I had to escalate the issue just to get them to properly fix their own error. During that visit, my husband specifically requested a full vehicle inspection to make sure everything else was running smoothly. The service manager, Shelby, guaranteed us that the car was in great shape. Right after that visit, my car began having starter issues. I would press the brake, push the start button, and the engine would turn over as if it were going to start, but then fail to turn on. I had to repeatedly release and re-press the brake pedal just to get it running. It was baffling to experience this immediately after being told a full inspection was performed. When I brought the car back in, I was told it would take up to 72 hours just to look at it and that I might be liable for a $210 diagnostic fee—even though this brand-new 2025 Kia K5 is fully covered under manufacturer warranty. To make matters worse, no one bothered to communicate with me for three full days. When they finally called, they stated the battery and the battery wiring harness needed to be replaced. On top of that, there was an active recall (SA645) on the vehicle that should have been brought to my attention a month ago during my previous visit. While a basic inspection might not catch every mechanical glitch, a Kia service center should easily flag open recalls on a brand-new vehicle. Between the poor workmanship, lack of communication, and disregard for active recalls, I no longer trust this dealership to handle my vehicle properly. Save yourself the headache and go elsewhere.

Complete Lack of Trust and Accountability The service center at this Kia dealership has been an absolute nightmare to deal with. Back in August, they miscalibrated my oil level, causing my "change oil" light to come on prematurely. When I brought the car back to report their mistake, they offered to simply "top off" the oil instead of doing a complete replacement. I had to escalate the issue just to get them to properly fix their own error. During that visit, my husband specifically requested a full vehicle inspection to make sure everything else was running smoothly. The service manager, Shelby, guaranteed us that the car was in great shape. Right after that visit, my car began having starter issues. I would press the brake, push the start button, and the engine would turn over as if it were going to start, but then fail to turn on. I had to repeatedly release and re-press the brake pedal just to get it running. It was baffling to experience this immediately after being told a full inspection was performed. When I brought the car back in, I was told it would take up to 72 hours just to look at it and that I might be liable for a $210 diagnostic fee—even though this brand-new 2025 Kia K5 is fully covered under manufacturer warranty. To make matters worse, no one bothered to communicate with me for three full days. When they finally called, they stated the battery and the battery wiring harness needed to be replaced. On top of that, there was an active recall (SA645) on the vehicle that should have been brought to my attention a month ago during my previous visit. While a basic inspection might not catch every mechanical glitch, a Kia service center should easily flag open recalls on a brand-new vehicle. Between the poor workmanship, lack of communication, and disregard for active recalls, I no longer trust this dealership to handle my vehicle properly. Save yourself the headache and go elsewhere.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Im having a great experience with Abdul! Looking to trade in my vehicle and he is really working with me to get me the right fit and a price!

Im having a great experience with Abdul! Looking to trade in my vehicle and he is really working with me to get me the right fit and a price!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your positive experience! I'm delighted to hear that Abdul is providing you with excellent service as you consider trading in your vehicle. At Horne Kia, we strive to ensure that you find the perfect fit and value. We hope to see you again soon and look forward to assisting you further! Sincerely, Josh Bauman | General Manager | 480-418-4550

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made an appointment to test drive a brand new kia Telluride. Chris Bertone made me feel at ease and made the entire visit fun. I highly recommend looking him up if you choose to visit Horne kia.

made an appointment to test drive a brand new kia Telluride. Chris Bertone made me feel at ease and made the entire visit fun. I highly recommend looking him up if you choose to visit Horne kia.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your positive review, Sarah! I’m glad to hear that Chris made your visit enjoyable while you tested the brand new Kia Telluride. Your recommendation means a lot to us, and we hope to see you again at Horne Kia for your next visit! Sincerely, Josh Bauman | General Manager | 480-418-4550

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Had a great experience with Aaron, I bought a Carnival hybrid an love it. Recommend going to see him at Horne Kia.

Had a great experience with Aaron, I bought a Carnival hybrid an love it. Recommend going to see him at Horne Kia.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bought a car from Aaron Harper, he’s very knowledgeable and no pressure what so ever during the whole process. I recommend buying a car from him.

Bought a car from Aaron Harper, he’s very knowledgeable and no pressure what so ever during the whole process. I recommend buying a car from him.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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10/10 for Michael Bowers!!!! I had a great experience purchasing my car and couldn’t be happier with the service I received. Michael was friendly, professional, and made the entire process easy and stress-free. He was knowledgeable, answered all of my questions, and never made me feel pressured to make a decision. I really appreciated how straightforward and honest he was throughout the whole experience. If you’re looking to purchase a car, I would definitely recommend working with him. Great customer service from start to finish!

10/10 for Michael Bowers!!!! I had a great experience purchasing my car and couldn’t be happier with the service I received. Michael was friendly, professional, and made the entire process easy and stress-free. He was knowledgeable, answered all of my questions, and never made me feel pressured to make a decision. I really appreciated how straightforward and honest he was throughout the whole experience. If you’re looking to purchase a car, I would definitely recommend working with him. Great customer service from start to finish!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your kind words! I’m excited to hear that you had a fantastic experience purchasing your car with Michael. Our team strives to provide friendly and professional service, and it’s wonderful to know that he made the process easy and stress-free for you. I appreciate your recommendation, and we look forward to serving you again in the future, Joseph! Sincerely, Josh Bauman | General Manager | 480-418-4550

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GO SEE MICHAEL BOWERS!!!!!! We went to the dealership to look at new cars. We ended up driving home in a new Sorento. Michael helped us from the second we stepped out of our car to us driving away in our new one. Thanks guys!

GO SEE MICHAEL BOWERS!!!!!! We went to the dealership to look at new cars. We ended up driving home in a new Sorento. Michael helped us from the second we stepped out of our car to us driving away in our new one. Thanks guys!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jollee, thank you for your fantastic review! I’m glad to hear about your experience with Michael and that you drove home in a new Kia Sorento. At Horne Kia, our staff strives to provide exceptional service, and it’s wonderful to know we met your expectations. I appreciate your kind words, and we look forward to assisting you again in the future! Enjoy your new Kia Sorento! Sincerely, Josh Bauman | General Manager | 480-418-4550

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Gaven gave me such a great car buying experience at Horne Kia. He was friendly, helpful, and made the entire process easy and stress free. I really appreciate his professionalism and would definitely recommend working with him!

Gaven gave me such a great car buying experience at Horne Kia. He was friendly, helpful, and made the entire process easy and stress free. I really appreciate his professionalism and would definitely recommend working with him!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your wonderful review! I’m happy to hear that you had such a great car-buying experience with Gaven at Horne Kia. Your kind words about his friendliness and professionalism mean a lot to us. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Josh Bauman | General Manager | 480-418-4550

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Abdul and Josh Bellman assisted me in my trade in. The process was quick and easy. Thank you guys!

Abdul and Josh Bellman assisted me in my trade in. The process was quick and easy. Thank you guys!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! I am thrilled to hear that Abdul and Josh made your trade-in experience quick and easy. At Horne Kia, we strive to provide excellent service, and it’s great to know we met your expectations. We look forward to seeing you again soon! Sincerely, Josh Bauman | General Manager | 480-418-4550

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