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They were so helpful and amazing! Im definitely recommending everyone I know to go there as a matter of fact I’m sending my daughter there for her New... car in January!
Best service department I ever dealt with. Professional, helpful, and friendly. Mike and Jason are top technicians, and I'm sure the rest of the team... is, too. Highly recommend this place.
I am a first time car buyer, and I had a wonderful car buying experience. Haidar Fadlallah was the absolute best! He is the entire reason that I purchased... this car. He made my experience enjoyable! He is a very honest man and trustworthy.
I came in with a $31,000 approval from capital one auto financing. I love capital one and their ease of use. The sales staff was attentive and pleasant.... We came in about half an hour before they closed. It was a 2 hour drive from tucson, but the car appeared to be an exceptional deal. With capital one you sign and drive. We figured this would be quick. Instead the finance manager started playing with numbers. He said there were actually an additional $1800 in fees that can’t be taken off. Window etching. Scotch guard. Doc fees of almost $600. He followed that up with BMW don’t need warranties or GAP insurance. After all their hidden fees the payments went up by $40 a month. Over 60 months that is $2400. We said no thank you. We aren’t comfortable with a payment that high as this would be a third vehicle. We wanted our payments at $335. He said,”Oh I sent the sales manager home because I thought you wanted to buy a car tonight. I guess $40 is too much for you. Let me see if i can stop him before he leaves to tell him you won’t be buying a car. “ We got up and walked out. Drove back to Tucson, the next morning we went to Royal Mini of Tucson and bought the same BMW in white with 20k less miles from the same price and payments at $335 a month.
Cannot get anyone to return calls. My contract says my payment but Kia finance says it is more. Now Horne’s comptroller said they would call me right back.... This was yesterday and no call.
By far the worst dealership I’ve dealt with. I communicated back and forth with a salesperson from this location, confirmed what I had been offered elsewhere... and what I was looking for. I was reassured numerous times that the deal was “good to go”. Once again, before I took the afternoon off work, drove 40 minutes to the dealership I was told “yes, we can make that work” When I arrived and got the process going I was shown my payment - $85 more PER MONTH than anywhere else and not at all what I was promised. I even showed them my communication of what I was promised and they still said “I needed to be willing to give a little” No, they didn’t agree to MSRP as promised. Later, after my afternoon was wasted I was told they could come down on price”. Which means I walked in thinking I had an agreement and they still tried to screw me. This is where car dealerships get a bad name. If you want any sort of ethics, stay far away from any Horne dealership
I'm not an individual who spends time on the internet providing reviews but based upon my abysmal experience at Horne Kia, I made an exception.
If I could give this dealer 0 stars it would still be too good. I have never been treated worse by any other dealer. 1st day I came in and seemed like... they didnt even want to talk number, came in again to try and see if they wanted to work a deale and got the same treatment. Came in for a used car for my daughter and they had the audacity to try and sell me on a lease that would leave my daughter stuck with a $10,800 price tag to buy it out after 3 years or no car. Why would any reasonable parent do that to their child for their 1st car? Absolutely appalled at how this dealership does business. And after I refused a lease, the finance guy didnt even come back and talk to us, he sent the sales guy. I even ran the real numbers through a payment calculator and my results were $40/month less than theirs were. How do they come up with these xxxxty numbers? I walked in and was actually wanting to work a deal on 2 cars, walked away with 0 cars. So if u want to waste ur time, please shop at Horne Kia. And funny thing, we just found a review giving the dealer a 5 star rating by someone that was apparently sold a car and it was done by the sales guy we dealt with who works for this dealership. Sketchy all around
These guys help me so much. I cant express the gratefulness I have towards them. I live in Florence az. My car was having issues and they completely fixed... the problem due to a recall on a part. Mike in the service department got me in a rental within the hour. He was super nice and professional. When my car was finished they called me and I took the nice 2019 rental back to them. I spoke with manger Josh and he was absolutely amazing. My car was returned to me. It now runs great. I really do appreciate the kind professional customer support, these two great guys gave . Thanks a bunch for fixing my car you guys rock!
Had Jonny again and as usual , he was perfect. Very professional and kept me uptodate with car repairs. Will use him again. Thanks Jonny