Reviews
Highly recommend this dealership!
Highly recommend this dealership! I had a wonderful experience with Horne Kia. Everyone there showed me amazing service& happy faces. Now that I think about it I have never had an experience like Hone Kia provides. I just want to thank everyone who helped me at Horne Kia you guys are truly amazing!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing feedback, recommendation, and for choosing Horne Kia! We're happy we could help and ensure you had a wonderful customer service experience. Please let us know if you have any additional questions about the services you received.
Highly recommend this dealership!
Highly recommend this dealership! Tony was an amazing salesman and made the buying process smooth and easy. Thank you Horne Kia for such ana amazing car buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored you took the time to leave us a five-star review and recommendation. It is wonderful to learn that our Sales Team made sure you had a smooth and easy car-buying experience. We look forward to assisting you again at Horne Kia.
Amazing service!
Amazing service! Would recommend to anyone and everyone, Jordan was a pleasure to work with, he was very knowledgeable about the Kia Forte and I could not be happier. The entire team I had the pleasure of speaking with were all friendly and professional. The entire process was great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Al Burton was very charming and nice and had excellent
Al Burton was very charming and nice and had excellent customer service ! I will definitely be coming back to purchase another vehicle. Thank you, for an amazing experience horne kia team !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thanks for sharing this five-star review with us. It brings us joy to learn that our charming Sales Team was friendly and delivered excellent customer service. Your business is valued and we look forward to seeing you again at Horne Kia.
Best prices in Arizona for a New Kia.
Best prices in Arizona for a New Kia. Wonderful staff and exceptional service. Simply the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Haidar the sales Manager he was amazing and very knowledgeable and friendly he gets me a great deal on the The Telluride if you in the market for new car go to Horne Kia and ask for Haidar
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Austen! We take our reviews seriously here at Horne Kia and are delighted to learn about your visit and that you drove away with a great deal on your new Kia Telluride. We appreciate your amazing feedback! Our knowledgeable and friendly Sales Team is available should you require any extra help. Safe travels!
In Short... Don't Do It!
We have had a terrible experience since sitting down with Finance to purchase the 2023 Kia Forte GT Q4 of 2022. First off, they quoted a price $3K less than what it actually was 'all in' despite the prior quote being alleged as 'all in'. They stated the 'all in' price did not include the mandatory add on costs such as the ding shield, extended warranty, etc. My wife and I decided to proceed with the purchase after having spent so much time to get to that moment, and it was a mistake. The salesperson told us that ding shield protected us from paint chips, dings, dents, etc. - so long as they were smaller than a fixed size. Well... it doesn't cover paint chips. Ten months later, there are a ton of paint chips that I've learned are not covered. The center console is also covered with some kind of laminate, and within 3 months - the laminate had become warped due to sun exposure. We took the car in to have this reviewed due to it being under warranty, and we were then told it will not be covered due to the fact we had a car freshener in the vehicle. They implied this is proof the car was detailed, which is insane - the regrettable purchase / Kia Forte GT was not detailed at any point. Don't use air fresheners in your car, because that apparently implies the warranty is now void! They continue to add insult to injury by not making good on the promises made when we spent thousands more on the car due to the mandatory add on(s). I'm currently planning on pursuing Kia Horne in court pursuant to negligent representation, as it stands today - I would not recommend Kia to anyone. Their sales team misled us, they allowed us to wait for Finance multiple hours on the day of initial contact, and hours later, told us to come back tomorrow. That same Finance team that couldn't help us the prior night due to being so busy then tacked on these mandatory add ons the next morning. Then... Kia has dodged each opportunity thus far to make good on those purchases. Buyer beware - stay away from Kia Horne, and if you purchase a car, NEVER buy a new car from this company. They do not stand by you, they do not back their word, and they have made no attempt to make good on this despite the fact that this will ensure I NEVER purchase another Kia again. Take your new car money elsewhere!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing service.
Amazing service. Phil was best salesman we’ve ever had. Such a good person. Perfect.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to know that our Sales Team provided you with such an amazing customer service experience here at Horne Kia! Thank you for the perfect five-star review and we hope you continue to choose us for all your purchasing needs. Take care.
Reilly and Haidar were excellent to work with.
Reilly and Haidar were excellent to work with. We are so happy with our new Telluride. Thank yoj
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tami. Congratulations on your new Kia Telluride! We are so glad that we had the opportunity to work with you and that our Sales Team could make this an excellent experience. Enjoy your new purchase from Horne Kia and we look forward to serving you in the future!
We had a very pleasant experience with Bruce Mortenson
We had a very pleasant experience with Bruce Mortenson when purchasing a car for our son. The process was quick and easy. I would definitely recommend Horne Kia to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car