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Tom Wood Volkswagen

(568 reviews)
Visit Tom Wood Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award

Reviews

(568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.

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Great service!

Great service! Nice waiting area! Kept me informed where things stood with the service requested

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5-star review of Tom Wood Volkswagen!

Tom Wood Volkswagen, they really care about their

Tom Wood Volkswagen, they really care about their customers. You get my vote fot number one in customer satisfaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Volkswagen made a positive impression. Your support means a lot to us, and we look forward to serving you again in the future!

Deja was a very pleasant agent to work with.

Deja was a very pleasant agent to work with. Has agreed to notify me on another important device on my car within a few months. She has a welcoming smile

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Deja made your experience at Tom Wood Volkswagen a pleasant one! Her commitment to keeping you informed is just part of the excellent service we strive for. Thanks for sharing your feedback!

Was very friendly and wanted to answer anything I wanted

Was very friendly and wanted to answer anything I wanted to know about the car. Would recommend Tom Wood Volkswagen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Tom Wood Volkswagen! We're glad to hear our team was friendly and informative during your visit. If you have any more questions, feel free to reach out anytime!

My sales representative was Kierra.

My sales representative was Kierra.She was very knowledgeable,professional,patient,polite,positive attitude,people oriented,respectful, caring,educated.Nice work!Keep going!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Oleg, we're delighted to hear that Kierra provided such a positive experience at Tom Wood Volkswagen. Thank you for the wonderful feedback!

Tom wood Volkswagen is a very nice place to purchase a

Tom wood Volkswagen is a very nice place to purchase a car. I would highly recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thanks for choosing Tom Wood Volkswagen, Ka! Drive safely in the new ride!

Great service !

Great service ! Our rep kept us informed thru the entire service event. Very comfortable waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that our team at Tom Wood Volkswagen kept you informed and provided a comfortable waiting area. We appreciate your feedback and look forward to serving you again in the future!

I found the quality of professionalism high.

I found the quality of professionalism high. I find the value of the service to be excessive. Dealerships have the best access o customer needs and service training, but fail to deliver on competitive prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your thoughts with us. At Tom Wood Volkswagen, we strive to balance quality service and competitive pricing, so feedback like yours is invaluable. We hope to have the opportunity to serve you again in the future!

I took my car here to get the clutch replaced and they

I took my car here to get the clutch replaced and they gave me the best price around this area (and i looked). when driving in they take pictures of your car and point out every little flaw with an automated system, which is cool but honestly useless. Deja in the service customer service department was AMAZING. She was communicative, helpful, and went above and beyond to make sure i was happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Deja provided you with exceptional service at Tom Wood Volkswagen. We appreciate your feedback and are glad we could offer a competitive price for your clutch replacement!

Noah was both personal and professional.

Noah was both personal and professional. My service was great and he showed me all the things that were checked on my car and what needed attention. I was very satisfied with my appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michele, we're delighted to hear that Noah provided such a thorough and professional service experience at Tom Wood Volkswagen. Thank you for sharing your satisfaction with us!