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Reviews

Average Ratings

4.7
Average based on 66 reviews
  • Tom Wood Volkswagen

    Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my ...

    Dealer Response

    Thanks so much for sharing, Cheryl! We're so glad you enjoyed working with Stephan, and we appreciate the kind words about our Service Department!


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    Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible! ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for sharing, Cheryl! We're so glad you enjoyed working with Stephan, and we appreciate the kind words about our Service Department!


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  • AVOID the service department

    Terrible service department. Will do nothing promised, provide nonsense advise and pass the problem as far down the line as they can get it to av...

    Dealer Response

    We're sorry you're frustrated with us, Ben. Our Service Manager would like to discuss your visit and see what we can do to make it right. His name...


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    Terrible service department. Will do nothing promised, provide nonsense advise and pass the problem as far down the line as they can get it to avoid addressing the real issue. Ends up being a giant waste of your time and mental space. Was told to literally stick my fingers down between the rubber and glass of a window to try and fix a problem they tried to say was caused by dirt. Well here's the thing: 1 they say they clean the cars so how is that possible. 2 owned the car about a month. 3 How can a human even get a finger down there. 4 Even figuring out a way to achieve what they recommended DID NOT fix the problem. Why you ask? Because anyone with common sense would no that wouldn't fix the issues after listening to the signs and symptoms.

    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry you're frustrated with us, Ben. Our Service Manager would like to discuss your visit and see what we can do to make it right. His name is Mike Miller, and he can be reached via email at mike_miller@tomwood.com or via phone at 317-705-7000. Thank you.


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  • GREAT SERVICE

    HAD GARY WALDRON FOR MY SALESMAN. HE SPENT WEEKS ON THE LOOKOUT FOR THE EXACT MODEL I WANTED. DID A GREAT JOB AND I WOULD HIGHLY RECOMMEND HIM AND...

    Dealer Response

    Thanks so much! We appreciate the recommendation!


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    HAD GARY WALDRON FOR MY SALESMAN. HE SPENT WEEKS ON THE LOOKOUT FOR THE EXACT MODEL I WANTED. DID A GREAT JOB AND I WOULD HIGHLY RECOMMEND HIM AND TOM WOOD VW.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much! We appreciate the recommendation!


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  • Shuttle service

    Tom Wood Volkswagen offered shuttle service while my car was being serviced. The shuttle driver, Gene Horne, found me at the dealership and transp...

    Dealer Response

    That's great to hear, Mike! We're glad Gene was able to make your service visit with us as smooth and pleasant as possible!


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    Tom Wood Volkswagen offered shuttle service while my car was being serviced. The shuttle driver, Gene Horne, found me at the dealership and transported me to my home for lunch roughly 10 miles from the dealership. He promised to return to my home to get me when the repairs were completed. He did as promised, drove responsibly and efficiently. I have shuttled before from the dealership to downtown business area but never in midday on an impromptu basis. The shuttle service and Gene made this experience less taxing.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great to hear, Mike! We're glad Gene was able to make your service visit with us as smooth and pleasant as possible!


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  • Great stop, into

    Gary Waldron help made the buying process simple and honest. Was treated great over all, and would recommend this dealership to anyone. Great peop...

    Dealer Response

    That's great to hear! Thanks!


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    Gary Waldron help made the buying process simple and honest. Was treated great over all, and would recommend this dealership to anyone. Great people too, again.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great to hear! Thanks!


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  • Gary Waldron was very helpful.

    Gary Waldron was very helpful in my decision to buy a certified pre-owned 2013 Beetle Convertible. I am new to the VW family and Gary was very hel...

    Dealer Response

    Thank you for taking the time to share, Jeff! Gary is a valuable part of our team, and we're so glad he guided you to such a fun and fresh VW! Enjoy!


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    Gary Waldron was very helpful in my decision to buy a certified pre-owned 2013 Beetle Convertible. I am new to the VW family and Gary was very helpful and knowledgeable in answering all of my questions. While looking at the car on the lot Gary noticed one of the headlights was not properly set and he brought it to my attention and had it fixed. Being a pre-owned car there were some other small cosmetic items that needed attention and Gary and the rest of the Tom Wood Staff were very quick to fix the items. The car has 24,600 miles on it but it is very clean and I feel like I am driving a brand new 2016 Beetle but I saved the depreciation that all new cars experience in the first couple years of being on the road. I am looking forward to stopping into the dealership for a free car wash every so often and saying hi to Gary. Thanks Gary for making my car buying experience an enjoyable one!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share, Jeff! Gary is a valuable part of our team, and we're so glad he guided you to such a fun and fresh VW! Enjoy!


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  • Lease Buy Out Experience

    The rep that I worked with, Gary, was extremely knowledgeable, able to answer each question I had about my lease buy out and walk through the expe...

    Dealer Response

    That's great to hear, Luke!


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    The rep that I worked with, Gary, was extremely knowledgeable, able to answer each question I had about my lease buy out and walk through the expectations and process. He was professional, personable, and efficient while speaking on the phone to ensure the use of my was efficient.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's great to hear, Luke!


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  • Tom Wood Volkswagen -Technical Service- Gene Horne

    The service consisted on a 40k inspection plus tire replacement. I scheduled my appointment online. The service was excellent, same day and expedi...

    Dealer Response

    Thanks, Fernando!


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    The service consisted on a 40k inspection plus tire replacement. I scheduled my appointment online. The service was excellent, same day and expedite process.The shuttle service with Gene Horne was fantastic. I am definitively delighted with VW service.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Fernando!


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  • LOOKING 4 A VW??? SEE TOM WOOD'S JAMES KENJORSKI

    You must visit Tom Wood on 96th st. and ask for James Kenjorski for the ULTIMATE BUYING EXPERIENCE! We just bought our son his 1st car and "JK" we...

    Dealer Response

    Wow! We really appreciate you sharing your experience with us, DJ! We hope your son enjoys his new VW, and we'll see you in 4 years when it's your...


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    You must visit Tom Wood on 96th st. and ask for James Kenjorski for the ULTIMATE BUYING EXPERIENCE! We just bought our son his 1st car and "JK" went ABOVE AND BEYOND to: 1. Find the exact VW that we wanted and delivered to dealership for us in just three days. 2. Help us surprise our son 3. Help me understand the "ins and outs' of the new VW, since the VW has changed since owning MY 1ST CAR (VW BEETLE) in my high school years. 4. Set up time to bring my son and his VW in, to understand ALL THE BENEFITS of owning a VW and purchasing from Tom Wood on 96th St. 5. Follow up with us to ensure that we were happy with our decision of purchasing a VW and if there was anything else he could do. JK gave us a tour and I must say, The service Dept is fascinating and the lobby is very comfortable with a VW store, Large Flat Screen TV, Free WiFi, electrical outlets conveniently placed and they have a "mini - lobby" that offers snacks and very good coffee, if you are simply getting something simple checked or a FREE CAR WASH! Thank you JK for everything!! Driving the VW is a BLAST!! See you in 4 years when our daughter starts driving!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! We really appreciate you sharing your experience with us, DJ! We hope your son enjoys his new VW, and we'll see you in 4 years when it's your daughter's turn!


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  • Great Shuttle Service

    Tom Wood Volkswagen provides shuttle service for when you are having your car serviced. Each time a guy by the name of Gene Horne has driven me to...

    Dealer Response

    Thanks for sharing!


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    Tom Wood Volkswagen provides shuttle service for when you are having your car serviced. Each time a guy by the name of Gene Horne has driven me to and from the office. He's a very pleasant guy to share my company.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing!


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