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Reviews

Average Ratings

4.7
192 lifetime reviews. Includes reviews of Tom Wood Volkswagen from DealerRater.com
  • Tom Wood Volkswagen

    Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my ...

    Dealer Response

    Thanks so much for sharing, Cheryl! We're so glad you enjoyed working with Stephan, and we appreciate the kind words about our Service Department!


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    Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible! ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for sharing, Cheryl! We're so glad you enjoyed working with Stephan, and we appreciate the kind words about our Service Department!


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  • Great car, great deal
    May 20, 2017

    We worked with our sales contact, Kenny, to find a Golf at a price point that we felt comfortable with. We found Kenny very easy to work with, and...


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    We worked with our sales contact, Kenny, to find a Golf at a price point that we felt comfortable with. We found Kenny very easy to work with, and I'd be happy to do business with him again. The dealership overall was pretty busy / short-staffed on a Saturday, and we had to wait longer than we liked (several hours, all-told), especially when the paperwork was being drawn up. Overall though, Tom Wood Volkswagen (Indy) was great to work with and we left happy with the car and the deal that we struck. We're very happy with our Volkswagen!

    Does recommend this dealer

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  • Brian Carlson
    May 19, 2017

    Looking for a car can be a daunting task but not at Tom Wood Volkswagen! We received outstanding service from the start! Brian Carlson was more th...


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    Looking for a car can be a daunting task but not at Tom Wood Volkswagen! We received outstanding service from the start! Brian Carlson was more than a salesman he became a friend! Personal service across the board! From the general manager to the "cashier"! Nothing but good things to say about the entire team at Tom Wood Volkswagen!

    Does recommend this dealer

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  • Professional and expedient service.
    May 19, 2017

    Brian Carlson and John Hiatt made our VW purchase a professionally conducted pleasure. All closing details were ready to go at our appointment. ...

    Tom Wood Volkswagen

    Jeff and Sally it was a pleasure to work with you, and thank you for your kind words as well as sharing your experience. Very much appreciated :)


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    Brian Carlson and John Hiatt made our VW purchase a professionally conducted pleasure. All closing details were ready to go at our appointment. Brian and John presented and encouraged us to use dealership amenities of which we were not before aware.

    Does recommend this dealer
    Tom Wood Volkswagen

    Jeff and Sally it was a pleasure to work with you, and thank you for your kind words as well as sharing your experience. Very much appreciated :)


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  • Great Sales Experience!
    May 15, 2017

    Kenny Scott, Sales was knowledgeable, helpful, courteous and a pleasure to deal with in investigating models, colors and trim levels on the lot! ...


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    Kenny Scott, Sales was knowledgeable, helpful, courteous and a pleasure to deal with in investigating models, colors and trim levels on the lot! Tom Wood has a huge inventory and had my desired model on the lot in every available color and trim so it was easy to choose. TruCar made configuring and requesting quotes from several dealers easy with documented guaranteed savings of at least $X,XXX over MSRP from several dealers without hassle, opening questions such as "how much do you want to spend?" nor hours wasted in "negotiations" and "have to see if my manager will approve". VW Partners program resulted in additional savings on my purchase! Kenny and Joe assisted in locating my desired vehicle configuration (trim, options and color "In Transit") and acquiring it from another dealership upon receipt from VW USA. They made it worth my time to drive to Tom Wood VW!

    Does recommend this dealer

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  • Easy in, easy out!
    May 12, 2017

    I have bought and sold many cars over the years and my experience with Brian and Tom Wood was great from start to finish. I highly recommend anyo...


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    I have bought and sold many cars over the years and my experience with Brian and Tom Wood was great from start to finish. I highly recommend anyone looking for a VW to check out Tom Wood and to specifically ask for Brian.

    Does recommend this dealer

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  • Great car buying experience
    May 11, 2017

    I have been looking at small SUV's for over a year. Having looked at everything from CRV, RAV4, CX5, Forrester, etc I finally made my way to Tom W...


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    I have been looking at small SUV's for over a year. Having looked at everything from CRV, RAV4, CX5, Forrester, etc I finally made my way to Tom Wood VW. John was super awesome from the get go and had answers for all of my questions. He was very patient and knowledgeable, but most importantly he helped me find the SUV I've been looking for. 10/10 would buy a car from John again.

    Does recommend this dealer

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  • Great experience. Highly recommend
    April 28, 2017

    Tom Wood group and especially Tom Wood VW, have with out a doubt blown my expectations out of the water again. Their professionalism and willingne...


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    Tom Wood group and especially Tom Wood VW, have with out a doubt blown my expectations out of the water again. Their professionalism and willingness to find the right fit for me was shown from the very beginning to the very end. My salesman, John Pittman, was in my opinion the best person I spoke with from the many dealerships I visited until I landed on TW VW.

    Does recommend this dealer

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  • Happy Customer
    April 27, 2017

    I have had my vehicle serviced at Tom Woods and was always very satisfied. My experience trading for a new vehicle was equally satisfying. Very he...


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    I have had my vehicle serviced at Tom Woods and was always very satisfied. My experience trading for a new vehicle was equally satisfying. Very helpful and pleasant to work with. Can't imagine going any where else. Thanks!

    Does recommend this dealer

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  • A+ service
    April 26, 2017

    very nice guys , he know what he is talking about , i would definaly come back to see vu for my car service next time or oil change


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    very nice guys , he know what he is talking about , i would definaly come back to see vu for my car service next time or oil change

    Does recommend this dealer
    Came in for service or repair

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