Reviews
Write a reviewlove, love the car!
John, Love, love, love the car! I have given your card to several people already. One in Particular is Stan Brown, who offered to buy the bug when he saw it in my parking lot. No Dice! Dennis is bringing the key to the Nissan by tomorrow while I get my haircut. Thanks. Darby R.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
found a perfect vehicle at the best price!
Hi Jack, I am writing to let you know how happy and pleased we are with our purchase of the 2008 Mercedes Benz CLK350 on Dec. 28, 2010. As you know this is our THIRD purchase from Encore motors in the past 5 years. Our sales person, John Steinhauser, was such a pleasure to work with. He helped us narrow down the search for the type of car that suited us best without any sales pressure at all. Once our decision was made, he constantly stayed in touch with us and the perfect vehicle was found and at a better price than expected! I also have to tell you that we were astonished to see how your detail shop prepared our car for pick up in a condition that was better than brand new. We look forward to having the same excellent service that you provided us with our past vehicles. Bill & Rose
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
your specialists in patient comfort were perfect
Dear Mr. Manian, Thanks so much for your courtesy letter concerning client satisfaction. Be assured that in spite of the unusual and unforeseen need to purchase a vehicle, your specialists in patient comfort were perfect. Steve Edward was my savior of the moment, as well as the other auto specialists. You run a caring group and I thank you! Always comforting to be aware of a ?General Manager.? Sincerely, Pat R.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
the best vehicle purchase experience
Dear George, I wanted to write just a quick note of thanks, for a buying experience that was second to none. Steve Edwards was our sales associate, and if I had to give him a grade on performance it would be A+. Steve went above and beyond our expectations. I never felt pressured, hurried, or like it was just another sale. He made our purchase of our Mercedes GL450 smooth, friendly, and one that would make me tell my friends and neighbors about. This will not be our last purchase of a vehicle from Encore. From the inventory, to the service, to the purchase, it was the best vehicle purchase experience I have ever had. Hats off to Encore! Job done in excellence! Scott S.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
fabulous car buying experience!
Dear Steve, Please forgive me that it took so long to write this note to you, to thank you for your very generous gift of a $50 gift card to Flemings! What a wonderful surprise! I have told everyone what a fabulous car buying experience we had with you and Encore Motor. It was truly a pleasure! I promise we will call you over the summer when it is time to trade in Richard?s car. I am thoroughly enjoying my ?new? Mercedes- although I?m still on a learning curve with some of the features. Wishing you the best in 2013. Thank you once again. Best regards, Richard and Densi
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
pleasant experience
Chris, BMW arrived Wed. at noon and it is everything we had hoped for. Thanks for your support in making this a easy and pleasant experience. Hats off to Encore. I'll be sure to shop Encore first when I begin to look for another auto. in the future. Len B.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
thank you for the outstanding experience
John, I wanted to write and thank you for the outstanding experience I had in purchasing a vehicle from Encore Motors. I was very impressed with the whole process of buying my vehicle there. With the current variety of car salesmen and car dealers in the world, I did not expect to find a salesman and dealer that care about the customer and want to do the right thing by them. In the weeks leading up to my purchase of the vehicle I had visited many dealers, many of them new car dealers, none of whom seemed to really want to deal on a vehicle in any capacity let alone care about the customer. After my car buying experience with you I can safely say that I will most likely be back to see what you have on your lot before I go looking for a new vehicle with another dealer. Thank you for your outstanding service, you have earned a repeat customer and a referral to anyone who asks where I bought the care. Sincerely, Brian N.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
will recommend you to my friends
Hi Dan, Your help has always been appreciated, especially most recently. All of the cars I have bought with your help from Encore have been perfectly maintained and serviced. Thank you for your personal help in selecting them, your friendship has been especially welcomed by me. I will certainly recommend you to my friends. Take care Marty R.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
your service and professionalism are the best!
Dan, Bob and I love the Mazda CX 7. We've now bought four vehicles from you at Encore, and your service and professionalism are the best! You're the man we trust to find us a great car that meets our needs. Thanks again for your help. Bob and Jane
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
thank you for all your help in buying my new car!
Hey John, Sorry I haven?t written you sooner! I wanted to tell you thank you so much for all your help in buying my new car. When I got it, it was BEAUTIFUL !!! I?m so happy driving it. I get compliments on it all the time . You and John M. really made my car buying experience a great one! Thank you so much again for all you did! God Bless, Gloria
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase