Reviews
I continue to appreciate Northgate Ford Service Dept.
I continue to appreciate Northgate Ford Service Dept. Lee Overby & Cheryll Miller were very helpful & professional in caring for the service needed for my 2020 Ford Escape purchased at Northgate. Northgate is a very reputable Ford Dealership. Thanks Lee Overby & Cheryll Miller. Keep up the good work & the service given to your customers. All the best. Rev. Matthias Crehan - Franciscan Friars - Cincinnati OH
I continue to appreciate Northgate Ford Service Dept.
I continue to appreciate Northgate Ford Service Dept. Lee Overby & Cheryll Miller were very helpful & professional in caring for the service needed for my 2020 Ford Escape purchased at Northgate. Northgate is a very reputable Ford Dealership. Thanks Lee Overby & Cheryll Miller. Keep up the good work & the service given to your customers. All the best. Rev. Matthias Crehan - Franciscan Friars - Cincinnati OH
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Really easy to work with.
Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.
Really easy to work with.
Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Serviceperson Austin Perdue did fantastic job on getting
Serviceperson Austin Perdue did fantastic job on getting my vehicle in keeping me informed and letting me know what day it would be ready.Hats off to Northgate Ford
Serviceperson Austin Perdue did fantastic job on getting
Serviceperson Austin Perdue did fantastic job on getting my vehicle in keeping me informed and letting me know what day it would be ready.Hats off to Northgate Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Chester, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Went with my daughter to purchase a 2020 Hyundai
Went with my daughter to purchase a 2020 Hyundai Palisade. We worked with Andre Singleton and it was a wonderful experience. A kind man who truly cared that we were getting a good vehicle at a fair price. He made sure to personally take it for a test drive and a thorough walk around before we left to come and see the car, as we were coming a pretty far distance. Great car, great experience. Thank you Andre and everyone at Northgate Ford, including our finance manager (I apologize as I have forgotten his name). Appreciated that there were no add-ons to the cost, just the standard tax, title and a reasonable dealer doc fee.
Went with my daughter to purchase a 2020 Hyundai
Went with my daughter to purchase a 2020 Hyundai Palisade. We worked with Andre Singleton and it was a wonderful experience. A kind man who truly cared that we were getting a good vehicle at a fair price. He made sure to personally take it for a test drive and a thorough walk around before we left to come and see the car, as we were coming a pretty far distance. Great car, great experience. Thank you Andre and everyone at Northgate Ford, including our finance manager (I apologize as I have forgotten his name). Appreciated that there were no add-ons to the cost, just the standard tax, title and a reasonable dealer doc fee.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They treated me well the car was what I was looking for
They treated me well the car was what I was looking for but we couldn’t agree on a price
They treated me well the car was what I was looking for
They treated me well the car was what I was looking for but we couldn’t agree on a price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Absolutely miserable customer service.
Absolutely miserable customer service. Bought and truck off of a sales associate named Vance. Jumped through all sorts of hoops in order to make the purchase. Things that any other dealership would have done for the consumer. The sales manager Ashley was just as bad as her salesman. Both acted like they were doing me a favor by allowing me to spend my hard earned money at their dealership. I cannot recommend enough that you steer well clear of this place.
Absolutely miserable customer service.
Absolutely miserable customer service. Bought and truck off of a sales associate named Vance. Jumped through all sorts of hoops in order to make the purchase. Things that any other dealership would have done for the consumer. The sales manager Ashley was just as bad as her salesman. Both acted like they were doing me a favor by allowing me to spend my hard earned money at their dealership. I cannot recommend enough that you steer well clear of this place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tired of waiting
I had a 9:30 appointment at the dealership. They took my vehicle to the service area at 9:30 At 11:00 my vehicle was sitting in the same spot for one and a half. It’s now been 3 hours and it’s still not done The service technician told me they started on the vehicle at 9:30 he was wrong The service consisted of putting on 4new tires which cost me $1300.00 Service technician was great Service was horrible,never again It’s now been 3houurs. They took lunch and I have to wait until 1:00
Tired of waiting
I had a 9:30 appointment at the dealership. They took my vehicle to the service area at 9:30 At 11:00 my vehicle was sitting in the same spot for one and a half. It’s now been 3 hours and it’s still not done The service technician told me they started on the vehicle at 9:30 he was wrong The service consisted of putting on 4new tires which cost me $1300.00 Service technician was great Service was horrible,never again It’s now been 3houurs. They took lunch and I have to wait until 1:00
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Steve, thank you for sharing this recent experience with us. Please contact our Service Manager, Doug Sears, at (513) 385-1414 or dsears@northgatefordlm.com and we will do our best to make this better. We hope to hear from you soon.
Decent vehicles, bought vehicle needed rear tailight
Decent vehicles, bought vehicle needed rear tailight replaced they have lied to me for months about replacing it said part on order I can get on Amazon next day. The salesman, sales manager and parts person have all lied saying they will get it and comtact. I have called at least 8 times over a 5 month period. Not a fan
Decent vehicles, bought vehicle needed rear tailight
Decent vehicles, bought vehicle needed rear tailight replaced they have lied to me for months about replacing it said part on order I can get on Amazon next day. The salesman, sales manager and parts person have all lied saying they will get it and comtact. I have called at least 8 times over a 5 month period. Not a fan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disrespectful to tell someone you will do something and continue to lie and ignore the customer
More than just Satisfied
From beginning to end everything went without a hitch. Megan took care of all the arrangements and my car was picked up, repaired, and returned to my driveway perfectly Thank you Northgate Ford.
More than just Satisfied
From beginning to end everything went without a hitch. Megan took care of all the arrangements and my car was picked up, repaired, and returned to my driveway perfectly Thank you Northgate Ford.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Randy, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
They know how to help you get the vehicle you want.
They know how to help you get the vehicle you want. The salesman I had wanted to see me leave in the vehicle I picked out. And he was very helpful on making that happen.
They know how to help you get the vehicle you want.
They know how to help you get the vehicle you want. The salesman I had wanted to see me leave in the vehicle I picked out. And he was very helpful on making that happen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car