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Northgate Ford

(898 reviews)
Visit Northgate Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (513) 810-5241 (513) 810-5241
Used (513) 810-5096 (513) 810-5096
Service (513) 810-5133 (513) 810-5133

Inventory

See all 411 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since August 2009.
Northgate Ford is proud to be Ford Motor Companys 2013 AND 2014 Presidents Award Winner for Sales and Service Excellence and Cincinnati's premier location for quality Ford vehicles. Our outstanding customer service commitment to our community and uncompromising quality are just a few reasons why our customers keep returning year after year. We understand the expectations and challenges associated with purchasing a new or pre owned vehicle which is why we treat the needs of each individual customer with the utmost concern. Come tour our Cincinnati showroom and let us show you our hassle-free car buying process today!New Truck Center Open
Ford Motor Company 2014 Presidents Award Winner for Sales and Service Excellence!

Service center

Phone number (513) 810-5133

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

(898 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I continue to appreciate Northgate Ford Service Dept.

I continue to appreciate Northgate Ford Service Dept. Lee Overby & Cheryll Miller were very helpful & professional in caring for the service needed for my 2020 Ford Escape purchased at Northgate. Northgate is a very reputable Ford Dealership. Thanks Lee Overby & Cheryll Miller. Keep up the good work & the service given to your customers. All the best. Rev. Matthias Crehan - Franciscan Friars - Cincinnati OH

I continue to appreciate Northgate Ford Service Dept.

I continue to appreciate Northgate Ford Service Dept. Lee Overby & Cheryll Miller were very helpful & professional in caring for the service needed for my 2020 Ford Escape purchased at Northgate. Northgate is a very reputable Ford Dealership. Thanks Lee Overby & Cheryll Miller. Keep up the good work & the service given to your customers. All the best. Rev. Matthias Crehan - Franciscan Friars - Cincinnati OH

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Really easy to work with.

Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.

Really easy to work with.

Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Serviceperson Austin Perdue did fantastic job on getting

Serviceperson Austin Perdue did fantastic job on getting my vehicle in keeping me informed and letting me know what day it would be ready.Hats off to Northgate Ford

Serviceperson Austin Perdue did fantastic job on getting

Serviceperson Austin Perdue did fantastic job on getting my vehicle in keeping me informed and letting me know what day it would be ready.Hats off to Northgate Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Chester, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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Went with my daughter to purchase a 2020 Hyundai

Went with my daughter to purchase a 2020 Hyundai Palisade. We worked with Andre Singleton and it was a wonderful experience. A kind man who truly cared that we were getting a good vehicle at a fair price. He made sure to personally take it for a test drive and a thorough walk around before we left to come and see the car, as we were coming a pretty far distance. Great car, great experience. Thank you Andre and everyone at Northgate Ford, including our finance manager (I apologize as I have forgotten his name). Appreciated that there were no add-ons to the cost, just the standard tax, title and a reasonable dealer doc fee.

Went with my daughter to purchase a 2020 Hyundai

Went with my daughter to purchase a 2020 Hyundai Palisade. We worked with Andre Singleton and it was a wonderful experience. A kind man who truly cared that we were getting a good vehicle at a fair price. He made sure to personally take it for a test drive and a thorough walk around before we left to come and see the car, as we were coming a pretty far distance. Great car, great experience. Thank you Andre and everyone at Northgate Ford, including our finance manager (I apologize as I have forgotten his name). Appreciated that there were no add-ons to the cost, just the standard tax, title and a reasonable dealer doc fee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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They treated me well the car was what I was looking for

They treated me well the car was what I was looking for but we couldn’t agree on a price

They treated me well the car was what I was looking for

They treated me well the car was what I was looking for but we couldn’t agree on a price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Absolutely miserable customer service.

Absolutely miserable customer service. Bought and truck off of a sales associate named Vance. Jumped through all sorts of hoops in order to make the purchase. Things that any other dealership would have done for the consumer. The sales manager Ashley was just as bad as her salesman. Both acted like they were doing me a favor by allowing me to spend my hard earned money at their dealership. I cannot recommend enough that you steer well clear of this place.

Absolutely miserable customer service.

Absolutely miserable customer service. Bought and truck off of a sales associate named Vance. Jumped through all sorts of hoops in order to make the purchase. Things that any other dealership would have done for the consumer. The sales manager Ashley was just as bad as her salesman. Both acted like they were doing me a favor by allowing me to spend my hard earned money at their dealership. I cannot recommend enough that you steer well clear of this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Tired of waiting

I had a 9:30 appointment at the dealership. They took my vehicle to the service area at 9:30 At 11:00 my vehicle was sitting in the same spot for one and a half. It’s now been 3 hours and it’s still not done The service technician told me they started on the vehicle at 9:30 he was wrong The service consisted of putting on 4new tires which cost me $1300.00 Service technician was great Service was horrible,never again It’s now been 3houurs. They took lunch and I have to wait until 1:00

Tired of waiting

I had a 9:30 appointment at the dealership. They took my vehicle to the service area at 9:30 At 11:00 my vehicle was sitting in the same spot for one and a half. It’s now been 3 hours and it’s still not done The service technician told me they started on the vehicle at 9:30 he was wrong The service consisted of putting on 4new tires which cost me $1300.00 Service technician was great Service was horrible,never again It’s now been 3houurs. They took lunch and I have to wait until 1:00

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Steve, thank you for sharing this recent experience with us. Please contact our Service Manager, Doug Sears, at (513) 385-1414 or dsears@northgatefordlm.com and we will do our best to make this better. We hope to hear from you soon.

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Decent vehicles, bought vehicle needed rear tailight

Decent vehicles, bought vehicle needed rear tailight replaced they have lied to me for months about replacing it said part on order I can get on Amazon next day. The salesman, sales manager and parts person have all lied saying they will get it and comtact. I have called at least 8 times over a 5 month period. Not a fan

Decent vehicles, bought vehicle needed rear tailight

Decent vehicles, bought vehicle needed rear tailight replaced they have lied to me for months about replacing it said part on order I can get on Amazon next day. The salesman, sales manager and parts person have all lied saying they will get it and comtact. I have called at least 8 times over a 5 month period. Not a fan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

It's disrespectful to tell someone you will do something and continue to lie and ignore the customer

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More than just Satisfied

From beginning to end everything went without a hitch. Megan took care of all the arrangements and my car was picked up, repaired, and returned to my driveway perfectly Thank you Northgate Ford.

More than just Satisfied

From beginning to end everything went without a hitch. Megan took care of all the arrangements and my car was picked up, repaired, and returned to my driveway perfectly Thank you Northgate Ford.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Randy, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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They know how to help you get the vehicle you want.

They know how to help you get the vehicle you want. The salesman I had wanted to see me leave in the vehicle I picked out. And he was very helpful on making that happen.

They know how to help you get the vehicle you want.

They know how to help you get the vehicle you want. The salesman I had wanted to see me leave in the vehicle I picked out. And he was very helpful on making that happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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