Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

2.9
(1,038 reviews)
Visit Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed

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New (844) 338-8949 (844) 338-8949
Used (844) 339-0644 (844) 339-0644
Service (844) 846-6279 (844) 846-6279

Inventory

See all 484 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since September 2016.
Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque is a new and used car dealership offering a full lineup of Chrysler Jeep Dodge and Ram vehicles serving customers in the Santa Fe Rio Rancho and Los Lunas area. Our vehicle service department is a top choice for oil changes brake repair tires and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler Jeep Dodge and RAM parts and Chrysler Jeep Dodge and RAM accessories. Visit our website for Chrysler Jeep Dodge and RAM incentives and to search our large selection of cars trucks and SUVs.
Driven By You.

Service center

Phone number (844) 846-6279

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

2.9
(1,038 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

3rd time is charm with this service department.

3rd time is charm with this service department. 2.5 hours for a Synthetic oil change which apparently turns out to only be a synthetic blend rather than full synthetic. Verified the part number listed for the oil with the parts dept. The person that checked me in asked if the vehicle I brought in was associated with another individual and I said no that I bought the vehicle used. You think he would have changed the info for the owner in the system. Nah, didn't happen. So when the vehicle was ready, they call for that individual but of course they don't respond because....they weren't there . I had to inquire with the lady calling out the name if it was a red 2017 jeep Cherokee .....Yup, you guessed it, my vehicle. Finally get to depart and then after getting home I look over the service ticket, the original owners name, address ,phone number and email address is still on the ticket. Wonder how she'd feel knowing I have this info? Then to top it off, the mileage listed coming in was 10k more than the odometer. So a little trip back to the service department was needed to get the ticket corrected for records for warranty purposes. No one seemed really too pleased to correct the issue but we did get it corrected. Then when asking about the type of oil used, I was told to check with parts dept. When I approached the counter, the guy was too busy on phone to be bothered and had the attitude that it was an inconvenience and bother to answer my question but he did say the oil was synthetic blend then realized the service ticket said synthetic and tried to change his answer. When ya pay for a service you expect decent honest service. Time for us to go elsewhere

1.0

3rd time is charm with this service department.

3rd time is charm with this service department. 2.5 hours for a Synthetic oil change which apparently turns out to only be a synthetic blend rather than full synthetic. Verified the part number listed for the oil with the parts dept. The person that checked me in asked if the vehicle I brought in was associated with another individual and I said no that I bought the vehicle used. You think he would have changed the info for the owner in the system. Nah, didn't happen. So when the vehicle was ready, they call for that individual but of course they don't respond because....they weren't there . I had to inquire with the lady calling out the name if it was a red 2017 jeep Cherokee .....Yup, you guessed it, my vehicle. Finally get to depart and then after getting home I look over the service ticket, the original owners name, address ,phone number and email address is still on the ticket. Wonder how she'd feel knowing I have this info? Then to top it off, the mileage listed coming in was 10k more than the odometer. So a little trip back to the service department was needed to get the ticket corrected for records for warranty purposes. No one seemed really too pleased to correct the issue but we did get it corrected. Then when asking about the type of oil used, I was told to check with parts dept. When I approached the counter, the guy was too busy on phone to be bothered and had the attitude that it was an inconvenience and bother to answer my question but he did say the oil was synthetic blend then realized the service ticket said synthetic and tried to change his answer. When ya pay for a service you expect decent honest service. Time for us to go elsewhere

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for reaching out. I apologize for any inconvenience and any confusion during your service visit. We take your concerns seriously and are committed to ensuring accurate service records and clear communication. Please contact us directly to address the oil specification and any other concerns you may have. Your satisfaction is important, and we’re here to make it right. - Tripp Steele, General Manager, (505) 366-2910

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1.0

Worse dealership I have ever encountered go to Melloy

Worse dealership I have ever encountered go to Melloy Dodge. I bought a 2022 Ram 2500 Diesel it started lunging forward took it in and they said it was normal. To make a long story short I went to litigation with Chrysler which took 10 months!!!!! They sent a technician to Melloy Dodge and had my truck fixed in 1 day. I had some oil changes that were already paid for and was told when purchasing that you can just come in and it won’t take more than 1/2 hour I came yesterday and was told it’s better to make an appointment!?!? So I made an appointment for today and they said it would take 3 hours??? I saw the manager he said he would see what he could do You can’t win with theses guys it’s horrible. Completely dysfunctional. Save yourself a whole lot of head ache and go somewhere else

1.0

Worse dealership I have ever encountered go to Melloy

Worse dealership I have ever encountered go to Melloy Dodge. I bought a 2022 Ram 2500 Diesel it started lunging forward took it in and they said it was normal. To make a long story short I went to litigation with Chrysler which took 10 months!!!!! They sent a technician to Melloy Dodge and had my truck fixed in 1 day. I had some oil changes that were already paid for and was told when purchasing that you can just come in and it won’t take more than 1/2 hour I came yesterday and was told it’s better to make an appointment!?!? So I made an appointment for today and they said it would take 3 hours??? I saw the manager he said he would see what he could do You can’t win with theses guys it’s horrible. Completely dysfunctional. Save yourself a whole lot of head ache and go somewhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

The purchase of the 2023 new Jeep was fine.

The purchase of the 2023 new Jeep was fine... it was when we wanted the title and registration paperwork that things went off the rails. Lindsay Porter, finance department, has been completely unable to complete her job. We have been waiting almost 2 months after paying cash and still nothing from the Dealer! Terrible experience - recommend avoiding this dealership!

1.0

The purchase of the 2023 new Jeep was fine.

The purchase of the 2023 new Jeep was fine... it was when we wanted the title and registration paperwork that things went off the rails. Lindsay Porter, finance department, has been completely unable to complete her job. We have been waiting almost 2 months after paying cash and still nothing from the Dealer! Terrible experience - recommend avoiding this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Tom, thank you for your feedback. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Anthony Montemorano, General Manager, 505-366-2910

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1.0

Since I still haven't gotten a response or anything from

Since I still haven't gotten a response or anything from anybody that works here even the GM. I'm writing this review. On November 5th I purchased a used 2019 Nissan Titan XD. I got it with the check engine light, and my salesman Michael Hart said it was just the batteries needing to be replaced but the code was for glow plugs. He said they already had the batteries, but the service department was closed at the time. 4 days later I was able to get the truck back to change out the batteries, once I got back home the same day the check engine light came back on for Glow plugs. So needing to get this issue fixed on the truck It started with me having to go out of MY way and get in contact with THERE PEOPLE because my salesman wasn't in at the time. Told me just talk to theses people. Ummmm ok?? I'll go out of my way to make sure my truck gets seen by you guys since now at this point the Michael Hart didn't care about anything to do with the truck or his customer after he sold it. So getting in contact with Jude the used car manager. Me not being mad what so ever, and being very professional at first talking to him since he had little to no idea except for the "batteries needing to be replaced" he immediately got defensive with me. Then both of use are getting mad at each other. They had nothing available for me to get a loner so my days are ticking for this 15 day 500 mile warranty! Not hearing from him for a week still calling my salesman and him still giving me the work around to contact Jude my self! Now this really shows he didn't care at all for anything relating to me and the truck at that point. So eventually on the 15th after trying with him for a week to get a loner before I take it so I can go back and forth to work, and daycare. I finally told him I'm not getting off the phone until you can help me so we can get this issue fixed with the truck and the loner before my 15 days warranty goes and I can't get it fixed. A hour later on the phone he said the next day I could come in to drop off the truck and get a loner. November 16th I dropped off the truck. It's 1 day away from being a month and haven't gotten and answers or hear ANYTHING in general about the truck back from my salesman he keeps telling me over the phone and text he's not in or busy and doesn't know and will find out the next day. The service department doesn't have anything on my vehicle either I can't get answers from anyone. I call the main number and everyone I talk to asks what's your sales guy, or his number, or his name and says he'll get back or they don't know anything about my truck. At this point Honestly I just want my original truck back the 2013 F150 Ecoboost that I traded in and the 3,000 dollars I put down on it since nobody can seem to respond to me about anything! You guys have had this truck for a month I've made a Payment on it this isn't right make it right and give me my original trade in back and my down payment I put down I will not be accepting this xx with this 2019 Nissan titan XD anymore. I will also not go out of my way to contact the GM knowing you will see this Anthony until you can give me back my original truck

1.0

Since I still haven't gotten a response or anything from

Since I still haven't gotten a response or anything from anybody that works here even the GM. I'm writing this review. On November 5th I purchased a used 2019 Nissan Titan XD. I got it with the check engine light, and my salesman Michael Hart said it was just the batteries needing to be replaced but the code was for glow plugs. He said they already had the batteries, but the service department was closed at the time. 4 days later I was able to get the truck back to change out the batteries, once I got back home the same day the check engine light came back on for Glow plugs. So needing to get this issue fixed on the truck It started with me having to go out of MY way and get in contact with THERE PEOPLE because my salesman wasn't in at the time. Told me just talk to theses people. Ummmm ok?? I'll go out of my way to make sure my truck gets seen by you guys since now at this point the Michael Hart didn't care about anything to do with the truck or his customer after he sold it. So getting in contact with Jude the used car manager. Me not being mad what so ever, and being very professional at first talking to him since he had little to no idea except for the "batteries needing to be replaced" he immediately got defensive with me. Then both of use are getting mad at each other. They had nothing available for me to get a loner so my days are ticking for this 15 day 500 mile warranty! Not hearing from him for a week still calling my salesman and him still giving me the work around to contact Jude my self! Now this really shows he didn't care at all for anything relating to me and the truck at that point. So eventually on the 15th after trying with him for a week to get a loner before I take it so I can go back and forth to work, and daycare. I finally told him I'm not getting off the phone until you can help me so we can get this issue fixed with the truck and the loner before my 15 days warranty goes and I can't get it fixed. A hour later on the phone he said the next day I could come in to drop off the truck and get a loner. November 16th I dropped off the truck. It's 1 day away from being a month and haven't gotten and answers or hear ANYTHING in general about the truck back from my salesman he keeps telling me over the phone and text he's not in or busy and doesn't know and will find out the next day. The service department doesn't have anything on my vehicle either I can't get answers from anyone. I call the main number and everyone I talk to asks what's your sales guy, or his number, or his name and says he'll get back or they don't know anything about my truck. At this point Honestly I just want my original truck back the 2013 F150 Ecoboost that I traded in and the 3,000 dollars I put down on it since nobody can seem to respond to me about anything! You guys have had this truck for a month I've made a Payment on it this isn't right make it right and give me my original trade in back and my down payment I put down I will not be accepting this xx with this 2019 Nissan titan XD anymore. I will also not go out of my way to contact the GM knowing you will see this Anthony until you can give me back my original truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

took my 2021 ram truck in for its second year of

took my 2021 ram truck in for its second year of in-warranty service. they wanted to charge $500 to put back a plastic cover on the vent that fell off the back of the cab, saying it was "not covered under the warranty". additionally, they said they had fixed the recall that i was down in Albuquerque to have taken care of, but it now transpires weeks later that they did NOT do the recall, just ordered a part. i have been told the part cannot be sent to Santa Fe (which is much nearer to me) so i can get the recall taken care off there. so basically i drove all the way to Albuquerque to waste time and money. there is nothing good to say about this dealership. NOTHING. it's a total run around dealing with them. i have had service reps hang up on me. i have been belittled in the store. misogyny runs rife in this place, you'd better be a 6 foot dude else it's a hopeless cause. my learning experience from this charade is NEVER NEVER NEVER get an extended warranty. the original warranty is a total joke, so who would care about extending it. just about everyone i talk to who has dealt with Larry H Miller says it's a xxxx show. do yourself a favor and go somewhere else.

1.0

took my 2021 ram truck in for its second year of

took my 2021 ram truck in for its second year of in-warranty service. they wanted to charge $500 to put back a plastic cover on the vent that fell off the back of the cab, saying it was "not covered under the warranty". additionally, they said they had fixed the recall that i was down in Albuquerque to have taken care of, but it now transpires weeks later that they did NOT do the recall, just ordered a part. i have been told the part cannot be sent to Santa Fe (which is much nearer to me) so i can get the recall taken care off there. so basically i drove all the way to Albuquerque to waste time and money. there is nothing good to say about this dealership. NOTHING. it's a total run around dealing with them. i have had service reps hang up on me. i have been belittled in the store. misogyny runs rife in this place, you'd better be a 6 foot dude else it's a hopeless cause. my learning experience from this charade is NEVER NEVER NEVER get an extended warranty. the original warranty is a total joke, so who would care about extending it. just about everyone i talk to who has dealt with Larry H Miller says it's a xxxx show. do yourself a favor and go somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

I had my two front brakes replaced and I have to take

I had my two front brakes replaced and I have to take them in a couple of times cuz they were squeaking. But they took care of me change the brake pads. And Jordan the assistant manager took care of me

4.0

I had my two front brakes replaced and I have to take

I had my two front brakes replaced and I have to take them in a couple of times cuz they were squeaking. But they took care of me change the brake pads. And Jordan the assistant manager took care of me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

LIZETH TORRES IS EXCELLENT SALES LADY liked the vehicle

LIZETH TORRES IS EXCELLENT SALES LADY liked the vehicle so much she explain about everything we needed to know about

5.0

LIZETH TORRES IS EXCELLENT SALES LADY liked the vehicle

LIZETH TORRES IS EXCELLENT SALES LADY liked the vehicle so much she explain about everything we needed to know about

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

She was a good sales representative. Explained everything on the vehicle I was interested in. She took her time to explain about what we needed to know about trading in our vehicle. She didn't mind answering all my questions that I had.

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3.0

Horrible and extremely slow service and does not respond

Horrible and extremely slow service and does not respond back when items missing from vehiicle. Management doesn't seem to care. Better walk to them when they ready to rotate your tires if you have a key for locking lug nuts. It seems to disappear and they claim they put it back in vehicle. Management has had 2 days to call back but I'm guessing they too busy dealing with other dissatisfied customers? Yes, I realize the item is not that expensive but you lost it and should replace it rather than acting like it's a gold brick.

3.0

Horrible and extremely slow service and does not respond

Horrible and extremely slow service and does not respond back when items missing from vehiicle. Management doesn't seem to care. Better walk to them when they ready to rotate your tires if you have a key for locking lug nuts. It seems to disappear and they claim they put it back in vehicle. Management has had 2 days to call back but I'm guessing they too busy dealing with other dissatisfied customers? Yes, I realize the item is not that expensive but you lost it and should replace it rather than acting like it's a gold brick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Charles. Thank you for reaching out. We want all our customers to trust that their car and their belongings will be cared for while our service team handles them. If you feel anything is missing from your vehicle after your service visit, I would greatly appreciate the opportunity to address this situation personally. If we have not connected by the time that you find this response, I urge you to reach out to me directly. I look forward to straightening this out with you as soon as possible. - Anthony Montemorano, General Manager, 505-366-2910

Consumer response

Tha k you for reaching out and handling the issue. Issue has been resolved

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5.0

Saved by the great advice from their Service Dept

I received excellent help regarding my questions about a used Jeep Liberty I was considering purchasing. I spoke with Reymina in the service area at Larry Miller Chrysler on Lomas Blvd. She gave me thoughtful and very sound perspectives on what to be looking for and looking out for. She spared me a lot of difficulties and financial hardships by sharing her knowledge and goodwill with me. Thank you Reymina!!

5.0

Saved by the great advice from their Service Dept

I received excellent help regarding my questions about a used Jeep Liberty I was considering purchasing. I spoke with Reymina in the service area at Larry Miller Chrysler on Lomas Blvd. She gave me thoughtful and very sound perspectives on what to be looking for and looking out for. She spared me a lot of difficulties and financial hardships by sharing her knowledge and goodwill with me. Thank you Reymina!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thanks for the great rating! We are always happy to help!

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1.0

Warning other car buyers and service seekers.

Warning other car buyers and service seekers. Please heed this for your own.good. My husband and I bought two new vehicles from Larry H Miller in 2020. The Jeep Cherokee Trailhawk has been serviced like clockwork and even received the suggest 60k mile maintenance. 7k miles later the drivetrain started lagging and knocking when downshifting. We immediatly scheduled an appt with the service dept. We had been thinking of trading it in for something with better towing so we had reviewed its relative tradein and even spoke with LHM about this. It has been in the service department for a month and a half with no ETA on repair. We were told by Howard that it is likely the Power Transfer Unit and we are just barely outside warrenty. Repairs will be a few thousand If and When they get to it. We called to see about trading it in. The Kelly blue book, Edmonds, etc all show it at approx 20-24k trade taking the 68800 milage and good condition. we barely owe 24k and have never missed a payment with good credit. When we spoke with them today they offered us 12k and raised the cost of repairs exponentially. We still have zero ETA on repairs and now anticipate multiples of the original estimate. When we asked what they could do to make this right they told us we could tow it somewhere else. Two new vehicles loyal service history and friend recommendations for many other purchases. We were looking at a 50K new truck and perhaps another vehicle next year like a SUV. If you want respect, quality, and professional dealership experience may I suggest to you, keep looking and don't do business with Larry H Miller.

1.0

Warning other car buyers and service seekers.

Warning other car buyers and service seekers. Please heed this for your own.good. My husband and I bought two new vehicles from Larry H Miller in 2020. The Jeep Cherokee Trailhawk has been serviced like clockwork and even received the suggest 60k mile maintenance. 7k miles later the drivetrain started lagging and knocking when downshifting. We immediatly scheduled an appt with the service dept. We had been thinking of trading it in for something with better towing so we had reviewed its relative tradein and even spoke with LHM about this. It has been in the service department for a month and a half with no ETA on repair. We were told by Howard that it is likely the Power Transfer Unit and we are just barely outside warrenty. Repairs will be a few thousand If and When they get to it. We called to see about trading it in. The Kelly blue book, Edmonds, etc all show it at approx 20-24k trade taking the 68800 milage and good condition. we barely owe 24k and have never missed a payment with good credit. When we spoke with them today they offered us 12k and raised the cost of repairs exponentially. We still have zero ETA on repairs and now anticipate multiples of the original estimate. When we asked what they could do to make this right they told us we could tow it somewhere else. Two new vehicles loyal service history and friend recommendations for many other purchases. We were looking at a 50K new truck and perhaps another vehicle next year like a SUV. If you want respect, quality, and professional dealership experience may I suggest to you, keep looking and don't do business with Larry H Miller.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thanks for reaching out. I appreciate you taking the time to discuss this matter via telephone earlier today. We take all customer complaints seriously and always like to address your concerns directly. We will continue to work with our team members in all departments of the dealership to ensure every guests receives a positive experience. - Anthony Montemorano, General Manager 505-366-2910

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