Autotown

I'd like to update my previous review describing my disappointment with the way Autotown responded to my daughter bringing in her recently purchased car with a service light on. I truly appreciate Ben Dyer, the owner, responding to my initial review and stating that they will again look at my daughter's car and evaluate it for repair. I did some further talking with my daughter and I think where I/we misunderstood the dealer's willingness to address again is that she won't be back to the area again for 3 weeks and she thought that made her ineligible to have the dealer consider the issue further. I also consulted with a dealer/service manager and they agreed that the code(s) could have been cleared before Autotown took the car as a trade. I'm hopefully optimistic that when my daughter and the car are back in Champaign in 3 weeks, we can get some answers/resolutions on the issue (note we're told the code/issue shouldn't be impacted by waiting the 3 weeks since she uses a car very little while at school). So for those who read ratings, I'll update and re-review after we take it in for service consult in 3 weeks with Autotown and their garage.

I've had a pleasure doing business with Auto Town. A guy by the name of Mike took great care of me. Very honest, and dedicated to meeting all of my needs. The car was coming to Dallas aaaannd Mike was even kind enough tho stay after until the transporter arrived to pick the vehicle up. Didn't beat around the bush. Sent extra pictures. Just made it an all around GREAT experience. I would most certainly do business with them again. Remember... ask for Mike

I was looking in to a getting a new car and Maloy was assisting me. I found the car I wanted but I had to go to work, Maloy said he would get all the information together and call me when I could come purchase the vehicle. I waited one week for him to contact me he never did when I finely got ahold of someone they sold the car I was interested in they Day I called. Because he never contacted me like he said I missed out on the car I wanted DONT TRUST MALOY to do anything for you. Save your self some time and go elsewhere!

We bought a 2015 Lincoln MKZ and it was the easiest car buying experience i’ve Ever had. We were a little off on what we owed on our trade in and I wasn’t going to roll anything over on the new loan, they gave me what we owed and even got me a better interest rate than what I already was pre approved for. Three days after we had the car the rear brakes started grinding, I replaced them and they sent me a check to cover the parts which they didn’t have to. I would definitely purchase another vehicle from them!

This was our first experience with Autotown! My wife and I were looking to replace her car which was becoming too costly to fix. My wife spent many hours researching cars and prices and we visited several dealerships before my wife found the advertisement online for a 2018 Jeep Renegade with low miles and fully loaded! I have to be honest, I was a little apprehensive at first of going to not only a smaller dealership, but one we were both unfamiliar with! In the past we had dealt with large, multi-brand dealerships but, we were quickly put at ease after meeting Maloy, Mike and Luna the dog! We felt no pressure, Maloy was very knowledgeable about the car and the whole process went much quicker than past experiences at other dealers! My wife and I are extremely pleased with our purchase and will definitely remember this place when it’s time to replace a car!

I highly recommend making a trip to auto town if you are looking for a quality used vehicle. They offer great service with a professional staff.

Number one place to buy a car in this state! Maloy just makes you smile every time he talks to you! Not the average car salesman that tries to outsmart you! He is honest and is there to help you 100%! I will never buy another car from anywhere other than here! The prices are more than fair, and you will get the most out of your trade in. I love Ben and Maloy, and I thank you for your honest work and your amazing prices!

We purchased a 2009 Tahoe LTZ and the customer service & buying experience with Ben was such a pleasure! Ben took care of all the paperwork while we were at work to have ready for us afterwards. The vehicle was freshly washed with a Full Tank of gas for us, and he even said we would order and send us the headphone set for our 2 boys to watch the DVD player on road trips!!! Above & Beyond! Thank you for making this purchase seamless and smooth!

This was my first big purchase, and I couldn’t be happier with my experience at Autotown. Ben & Maloy were incredibly friendly and willing to answer any questions I had about the vehicle I was interested in. They worked with me to find a reasonable price and made the purchase process beyond smooth. Thank you both so much for your kindness and professionalism; Im thrilled with the mustang!

They went above and beyond for me!! From driving all the way out to Monticello to look at my trade to helping me find what I wanted to purchase! They made buying a vehicle so smooth!! I will be back for future vehicle purchases from them!!