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Shults Resale Center of Dunkirk

(717 reviews)
Visit Shults Resale Center of Dunkirk
Sales hours: 9:00am to 2:00pm
Service hours: 8:45am to 1:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:45am–5:00pm
Tuesday 9:00am–7:00pm 7:45am–5:00pm
Wednesday 9:00am–5:00pm 7:45am–5:00pm
Thursday 9:00am–5:00pm 7:45am–5:00pm
Friday 9:00am–5:00pm 7:45am–5:00pm
Saturday 9:00am–2:00pm 8:45am–1:00pm
Sunday Closed Closed
2021 state dealer award
View 6 awards
2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award
(855) 964-6467 (855) 964-6467

Reviews

(717 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shults Resale Center of Dunkirk from DealerRater.

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Best experience

I can't believe how helpful Jen DePasquale. She made my experience her so easy!!! She wasn't pushy to buy she wanted me to be happy with what I was purchasing. I definitely would return to Jennifer to buy our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are happy to hear Jen was able to help you find the perfect new vehicle! -Mike

Simply the BEST!

Jenn makes purchasing a vehicle so easy. She is flexible, knowledgeable and personable! Very accommodating to busy families and making sure you everything is right for YOU. The Service department at Shults is top knotch making this your one stop shop when it comes to your vehicle needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a great review! We are glad to hear you enjoyed working with our entire staff, Enjoy your new ride! -Mike

Helpful and smiling transaction!🐖

Pleasant and courteous experience. Asked me several times what I was looking for and went out of her way to make me happy. Answered all of my questions and concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We hope you are loving your new Jeep! -Mike

Camry

Friendly and helpful service. Did not know what I was looking for or even if I could trade but they helped me make it happen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and taking the time to leave us a review! We are so glad we could help you find the perfect ride, enjoy! -Mike

Awesome

Brenton was awesome to work with I called about a truck that was sold the day I called so Brenton went out of his way to find me a similar truck by far the best dealer I ever dealt with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wes we are so pleased to hear Brenton took great care of your needs! Thank you for your business and taking the time to leave us a review! -Mike

Nice experience!

I would recommend Shults to anyone that is looking for a reliable used vehicle. My family and I have purchased 3 vehicles from Shults and we were fortunate to have Frankie as our salesman. Not only did he search for the vehicle that fits our needs he was very knowledgeable and helpful throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow thank you for your repeat business! If there is anything we can do to help you in the future, please feel free to reach out! -Mike

Outstanding customer service

We were so pleased with our salesperson, Frankie. He was the epitome of customer service. He was knowledgeable, energetic, accommodating and made us feel like valuable customers. Every aspect of our transaction was dealt with professionalism. We will definitely recommend Frankie and Shults Resale Center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kevin thank you for taking the time to leave us a review! Thank you for the recommendation and your business, Enjoy your new truck! -Mike

Buying a new car

Everyone knows the stereotypes about salespeople when trying to buy a new/used car. Let me just say, when you come to Shults you can throw that out the window! We were treated like people, not stalked in the parking lot and were given the salespersons undivided attention. Jennifer went above and beyond to get us into a vehicle that suited our needs! I would highly recommend coming to Shults for your new/used car needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a great review! It was our pleasure to help you with your vehicle search. If you need anything in the future please feel free to reach out! -Mike

Awesome salesman!!

This was a good experience, with very good customer service, Frankie did everything he could to get me and my daughter into a vehicle reliable for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear Frankie was able to help you with your vehicle search. Thank you for your business and taking the time to leave us a review! -Mike

Amazing service

I’ve always had the best luck with shults! Thank you so much for my Jeep, and helping me get just my dream vehicle in general. Always been a pleasure stopping in. Frankie always looked out. I recommend everyone involved with Shults.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the great review! We are so glad Frankie was able to help you find the perfect vehicle! -Mike