[{"id":307353,"personPtyId":38476043,"firstName":"Patti","lastName":"Kupfer","titleText":"Service Advisor","emailTxt":"patti.kupfer@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":66,"imageUrl":"https://cdn-user.dealerrater.com/images/373d611fe17c.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":67629,"firstName":"Mike","lastName":"Crader","titleText":"Service Advisor","shortBioText":"At the time (1985) when Mike came on board at Autohaus the Service Department consisted of a working Service Manager, six technicians and a shop foreman. Over the last 24 years mike has witnesses considerable growth within the company. More employees in every department; the addition of the MINI line and, now our beautiful new facility for BMWs. His advice to new employees is to remember that the customer is your friend - s/he provides the work that produces your paycheck every week and, together working as a team we will continue to succeed.\r\nMike suggests remembering that BMW owners are looking for \"premium service\" even more so now that we have this beautiful new facility. Mike built a dedicated home entertainment theater in his family room and enjoys movies and music there; especially now that summer has arrived with a vengeance because his home theater is nice and cool.","emailTxt":"mike.crader@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":142,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/8cb05687-b1d9-4ef7-8295-075a619685b0.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":381794,"personPtyId":38480886,"firstName":"Ethan","lastName":"Krysiak","titleText":"Service Advisor","shortBioText":"Having joined Autohaus BMW in the summer of 2013, Ethan began his career as a porter but quickly worked his way up to running the Service drive thru. After learning all about the cars for 4 years at that position he was given the Service Advisor role in January of 2017. He has a well built rapport with just about every client that comes in because of his past experience and it plays perfectly into his now position.\r\n\r\nGrowing up in the north west corner of Massachusetts in a town called North Adams, he learned to love the snowy weather and mountains that surrounded his home. While not at work he juggles his responsibilities of owning his pet dog and his side job of being a musician.","emailTxt":"Ethan.Krysiak@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/9c534b7a9c7b.jpg","drDealerId":317,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"1251763200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":428032,"personPtyId":38479835,"firstName":"Amanda","lastName":"Suraci","titleText":"Service advisor","emailTxt":"amanda.suraci@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":317,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"699408000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":377619,"firstName":"Josh","lastName":"Gould","titleText":"Pre-Owned Sales Manager","emailTxt":"josh.gould@bmwautohaus.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/410ffcc92414.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":321660,"personPtyId":38471937,"firstName":"Alicia","lastName":"Botsch","titleText":"Delivery Coordinator","emailTxt":"Alicia.Botsch@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/009506258ad2.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":368720,"personPtyId":38473630,"firstName":"Jens","lastName":"Petermann","titleText":"Client Advisor","emailTxt":"jens.petermann@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/4999a40529b7.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67602,"firstName":"Brett","lastName":"Midgley","titleText":"Internet Client Advisor","shortBioText":"Brett joined Autohaus in 2006 at the start of our extreme growth spurt. It's important to note, Brett said, \"That through all this growth, the personalized way in which we do business has not changed.\" His work ethic and values include, \"Be yourself and have fun.\" Brett sells BMW, and can advise you how a BMW beats Mercedes Benz, Lexus and Audi...","emailTxt":"brett.midgley@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":116,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/2aa9cc06-9656-42dd-b7d0-acb3c1fbb022.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67636,"firstName":"Renard","lastName":"LaSane","titleText":"Client Advisor","shortBioText":"Renard has been in the auto 'biz' for over 30 years, working in every capacity from manufacturing and management to sales. His customer service philosophy is, \"Exceed customer expectations.\" He loves to cook and often entertains the entire family but still works in two golf games a week.","emailTxt":"renard.lasane@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":89,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/145f10e0-679d-4dfd-846f-3bb4dd1e10f3.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67616,"personPtyId":38464687,"firstName":"Bob","lastName":"Dedert","titleText":"Client Advisor","shortBioText":"Four years in the Marine Corps instilled a fitness ethic in Bob. He still works out and is overall conscious of decisions affecting his health. After his military service, Bob worked in a Ford dealership for four years and has been with Autohaus for seven years after making the connection through a friend. Bob appreciates the fact that Autohaus has grown so much in the years he's been here and advises, \"Work hard!\"\r\nBob is one of those sports fans that annually earns St. Louis the title of, \"Best Sports Town.\"","emailTxt":"bob.dedert@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":86,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/f5a150fa-55db-4941-9f56-dd766376a951.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":189171,"firstName":"Joe","lastName":"Bauer","titleText":"Client Advisor","emailTxt":"joe.bauer@bmwautohaus.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/users/stevebasciano/5a5fa41b-8aa5-43b6-9ff8-f8e202473715.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":72323,"firstName":"Linda","lastName":"Schaefer","titleText":"Service Advisor","shortBioText":"Linda come to Autohaus in March 2011, after 13 years with Plaza motors. Linda joined Autohaus because she wanted to be working for a family owned dealership. She believes working for a family owned dealership allows her to give her clients a more personal touch. Linda takes pride in giving each customer the Ultimate BMW Experience. She looks forward to meeting all of her new clients soon.","emailTxt":"linda.schaefer@bmwautohaus.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":139,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/10cc2e90-3d41-4792-a74a-6a7bf2aa5dbe.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":283249,"personPtyId":38475173,"firstName":"Chris","lastName":"Buie","titleText":"BMW Genius","emailTxt":"chris.buie@bmwautohaus.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/716db6399b8f.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":70645,"personPtyId":38464032,"firstName":"Chris","lastName":"Clem","titleText":"Service Advisor","shortBioText":"Chris' game plan of working smarter, not harder plus maintaining a positive attitude has worked as evidenced by the fact that only four years ago he was hired by Autohaus as a porter and is now a client service advisor.\r\n\r\nIt helps that he grew up around BMWs turning him into a certified \"car guy\". He enjoys watching motosport racing (ALMS, Formula One). Chris also likes to watch the Cardinals, NISA and NCAA basketball as well as PGA Tour Golf. He also plays golf.","emailTxt":"chris.clem@bmwautohaus.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":162,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/3245e57c-7f96-4976-86ee-a3ee4584f0ee.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":79228,"firstName":"Gerd","lastName":"Petermann","titleText":"Client Advisor","emailTxt":"gerd.petermann@bmwautohaus.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/8c4e4320-a9a6-4f2e-aedf-ca53e014750a.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67630,"personPtyId":38464012,"firstName":"Dennis","lastName":"Schaffner","titleText":"Client Advisor","emailTxt":"dennis.schaffner@bmwautohaus.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":76,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/6efddb8d-44e1-4479-bbc5-e1f003b9c3a1.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":67633,"firstName":"Karen","lastName":"Lowery","titleText":"Client Advisor","shortBioText":"While Karen's start as a Client Advisor in 1996 is important, her great smile and genuine warmth and interest in clients is what strikes people and keeps them coming back. Her credo is, \"Treat customers the way you would want to be treated and always stay positive.\" Karen dotes on her two sons and two little granddaughters and makes it a point to cook healthy food for them, using organic ingredients. In addition, she spends her time practicing Yoga, walking and reading.","emailTxt":"karen.lowery@bmwautohaus.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jeffpelletier/33154d19-1018-49dc-a5be-0122b827a64a.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":4102,"personPtyId":38462986,"firstName":"Victor","lastName":"Richards","titleText":"Service Manager","emailTxt":"Victor.richards@bmwautohaus.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/users/stevebasciano/19f8eb3f-3f6e-47b2-8a1e-a31ff7502e19.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":368722,"personPtyId":38474353,"firstName":"Gina","lastName":"Breitenfeld","titleText":"Client Advisor","emailTxt":"Gina.Breitenfeld@bmwautohaus.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472858,"personPtyId":38469790,"firstName":"Neil","lastName":"Westfall","titleText":"General Manager","emailTxt":"neil.westfall@miniofstlouis.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":317,"dealerEmpStartDtUtc":"1288569600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":472860,"personPtyId":38493438,"firstName":"Pam","lastName":"Eppers","titleText":"General Manager","emailTxt":"pam.eppers@bmwautohaus.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":317,"certifiedEmployee":false,"deptDscrp":"Management"}]

Autohaus BMW

4.9 out of 5 (4.9) 1307 reviews

Dealer on Cars.com since September 2016

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 6:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat Closed
Sun Closed

Reviews

4.9 out of 5 4.9
1307 lifetime reviews. Includes reviews of Autohaus BMW from DealerRater.com
  • 2004 530
    November 21, 2012

    Friendly - educated car people. They explain what is suggested to be done to your car & tell you the prices before they do the work. so there are no s...urprises. They work with getting your car in for service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?

  • 5.0 out of 5
    Experience purchasing a pre-owned 2012 X3
    April 12, 2018

    We were in the market for an X3 or X5 for my wife to drive and had stopped by Autohaus to look at one advertised on their website. However, it had alr...eady been sold a couple of hours earlier. One of the salespeople took down what we were looking for, and Jens called about a week later with details about the one we ended up purchasing. We scheduled a time for a test drive and purchased the X3 that afternoon. We picked up the X3 two days later after it went through a thorough detail. Alicia spent an hour with us explaining the car's features, settings, and options. All in all, it was an enjoyable experience, and I'll keep Autohaus in mind for future BMW purchases.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
  • 5.0 out of 5
    Amazing service: the best dealer experience
    April 11, 2018

    Recently serviced my 2014 435i. Everyone at the dealership was helpful and friendly. They had my car finished quickly and the experience was lovely. ...The best way to care for your BMW is at Autohaus. I know my car is in the best hands possible and it???s an enjoyable experience and Amanda in service is exceptional. She took care of everything for me. Very pleased, car drive great, would Throughly recommend.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Autohaus BMW from DealerRater.com

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Service Pricing

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 152 Offers on 27 Models

About Our Dealership

Dealer on Cars.com since September 2016

Autohaus BMW is one of the premier dealerships in the country. Our commitment to customer service is second to none. It offers one of the most comprehensive parts and service departments in the automotive industry and continues to be an industry leader. The primary concern for Autohaus BMW is, and will always remain, the satisfaction of the customer. Autohaus' professional sales team, large selections of brand new and certified pre-owned BMW's, and an extremely efficient parts and service department, make Autohaus BMW what it is today.

"You never pay more for the Autohaus experience"

Top Reviewed Employees

Autohaus BMW
3015 S Hanley Rd Saint Louis, MO 63143
New (314) 332-2785
Used (314) 558-5819
Service (314) 546-4989
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