Reviews
Write a reviewnice car
This was our second time purchasing a car from roadsters auto and we can't speak more highly of this place! They were recommended to us a few years ago and beat all other dealers' prices. When it was time to replace our second car, we shopped around online and found their prices still can't be beat. And the buying process was quick and easy! We will definitely be using them for future car purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Check your warranty before you buy
They sold a vehicle with a warranty that didn’t apply to the vehicle that had an $11,000 transmission and transfer case failure within 100 miles of driving after delivery and they refused to contribute to the cost to us of their mistake. Here are the specific details. They sold us a 2013 Yukon with an accompanying warranty sold through them, by them, and as part of the purchase agreement for the vehicle, that was represented as in force at the time of purchase. From their website and eBay listings, you can see they regularly sell SUVs with aftermarket tires or equipment. So, they should know to make sure the warranty they provide covers vehicles with these modifications. They provided a warranty that didn’t cover the vehicle they sold. Within less than 100 miles of driving, the vehicle turned out to have major damage requiring replacement of the transmission and transfer case, costing us $11,000 on a vehicle that cost $18,000 to buy. The warranty company informed us the dealer had sold the wrong warranty, and the repairs would not be covered. The warranty company would only refund the cost of the warranty, with the refund going to the dealer who sold the warranty. We asked the dealer to take responsibility for their mistake. They refused and said the vehicle was sold as is (even though the bill of sale included the warranty). The vehicle also arrived with multiple lights with blown out bulbs and a headlight with a blown fuse. I mention this because it suggests they do not do the most basic of inspections on their cars before reselling them. Their proposed solution for the $11,000 transition and transfer case replacement was to have us buy through them a new warranty with a different company, create a new, fake bill of sale, and then make a claim against the other warranty company as though the previous repair was a new problem. That is essentially asking us to join them in committing fraud against a third party
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience
We had a good experience at Roadsters Auto. From the get-go Sam was helpful and even though I did do a lot of research on the specific vehicle that I was looking for he seemed knowledgeable at the SUV we bought. Unlike other dealerships he just wanted to see my driver’s license and then gave us keys for a test drive. Other places wanted us to jump through hoops just for a test drive and then came with us and directed every move I made during the drive. He was up front about financing and suggested that I go my personal bank rather than using his dealership. When I did get financing he worked with the bank on everything needed and I did not have to do much for this part. Sam even offered to stay late in case the bank did not finalize things before the dealership closed. We haven’t had any issues with the SUV that we bought.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The worst ever
I bought a vehicle from this disaster of a dealer & it was a nightmare experience.....the car had so many issues it was ridiculous & they didn’t even tell me there were title issues!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
100/100 Service
I've bought Mini Cooper for my wife from Roadsters Auto. Althought there are many competitors out there but Roadsters Auto provide an unbeatable price + nice car, you can put the engine to 6.000 rpm for a while without seeing any smoke from the exhaust. Such a great car still good over 100K miles. Beside the friendly office, they also provide after sales service per my request to even make the car even better. I have to leave this car for my wife for one year without any worry. Thanks Roadsters Auto. See you next time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
One of the best
I read earlier on an review saying it is a scary place to go to, but not at all if you go inside, A man named Salim and Sam always greet you so politely as I got there I examined the car i was gonna purchase, so they had a mechanic fix it in no time! I felt so comfortable as soon as I walked in. I had flown from Dallas Texas to go pick up my car and as soon as I saw the Truck I knew it was worth the pay. They had also had a mechanic(s) ready to fix anything in a short amount of time. If there is something you do not admire about this place, leave them a suggestion on what they can do better so they can improve in anything you think would be helpful. Overall this place helped my son find a car for a cheap price,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
OVERALL EXCELENT
Definitely an awesome car buying experience for my son's first car. They picked us up from the airport and dropped us off at the front door. This facility was very organized unlike any dealership I've experienced ! I will recommend to anyone, cars were all nice, newer and ours was priced below market value making it very affordable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly Reccomend This Dealership
FINALLY A DEALERSHIP THAT IS TRUE TO IT'S WORDS (and pictures)!!!!!!! After hundreds of small dealerships searching for a Lifted SUV, we finally stumbled across Roadsters Auto after a recent post on Cars featuring a 2005 Jeep Grand Cherokee Lifted 4x4. After viewing the car once, we knew we were going to buy it without a doubt! It has been a month since our purchase of a 2007 Jeep Grand Cherokee Lifted 4x4 with big brand new tires and only 84,000 miles at an incredible price. We are very pleased, everything works great, there are no leaks and no questionable noises. The staff is also very helpful, they helped me finance the car with a LOW interest rate! If you are looking for a Lifted SUV that is affordable and reliable I highly reccomend this dealership!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GOOD CAR
Salim has great service and was very nice. He wasn't pushy and there was no pressure to buy from him. But after looking around with all his help, we got the car we wanted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
HOT DEALS
Salim was super super awesome. if you wanna buy a car, go and look for him. His really great and he made the process simless. he helped get me the best financing company and he was also patient with me. I love my car. Thanks Salim
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase