Smart Honda

Very careless service department, broke my Glove box trying to check my cabin air filter! Called them several times to fix this issue, was told Matt was taking care of it

My glove box was broken by smart Honda of Des Moines when they attempted to check my cabin air filter. Tried multiple times to get them to fix this, was told by Matt Hofmeyer to be patient and would he would get to it. Not one call back

This is the worst place I've ever brought my car, They were very careless On there 150 point inspection and ended up breaking my glove box while checking my cabin air filter

I was pretty happy with my purchase until I found out that it had the Ford myKey feature turned on and they never provided me the master key. The car is locked to not go faster than 80mph and they refused to fix it. I was not told of this when purchasing the car and I let them know about this during their warranty period. Go elsewhere. There are better dealerships out there.

I had one of the best buying experiences recently at Smart Honda. Everyone from the salesman, the sales manager and the finance manager were personable and friendly! There was never any pressure to purchase. I felt like I was free to walk away at any time. When I did decide to purchase, the process was fast and simple. There was an issue of misinformation from the salesman about a feature of the car I purchased. I called with my concern, and they added the feature at their cost! I was totally surprised and extremely pleased that they would stand behind the sale and take care of me to make sure I was completely satisfied. This was after the sale, when they could have easily not have done anything else for me. I will absolutely be returning to Smart Honda for future purchases and will gladly recommend them to anyone. Great Job and thank you!!

I purchased my 2015 CRV from Smart Honda and will no longer recommend family and friends to list dealer after a very scary situation with an oil change that I believe did NOT happen.

purchased 2012 used CRV here last year, brakes going out so I took my vehicle to get repaired where I bought it. Inspection, we need $80.00 to tell what needs repaired. Okay, so does that $80.00 go to my repair? No, it's separate for the inspection. Seriously? Yes, due to only about 50% of the inspection get repaired here. Okay, count me 50% and I'll come get my car and take it elsewhere. Further more I won't be shopping for any vehicle here. I will need to rate it poor since after the purchase you don't stand behind the sale.

Mike Morales Of DesMoines Ia has taken care of our new car since we brought it in 2019 (Honda Pilot ) We moved to this area in 2018 and had a older Honda Pilot which he took care of us . He was the reason we brought the 2019 Honda . My husband just had our car there Friday 4/15. As usual great service by Mike and the rest of the staff. Thank you for job well done

Steve Brant service manager was very helpful and got my car part ordered right away set me up annapointment rite away.The service and work done was great

Great customer Service and follow-up with the Service Department. One of the best service departments I have dealt with!