Hatch Toyota

Kris Kobold is arrogant. Period. Because of this, I would never again, go to or recommend Hatch. What a Jerk.

Michael Pearce sold me my first Toyota in 2018, I've now bought 4 vehicles from Hatch Toyota. I will keep coming back just because Michael is so great. He deserves a raise. Also, shout out to Cassie, she's helped me with my last 2 vehicles; she put in a lot of time - even came in on her day off - and was very helpful and great to work with.

Jesse Stayton and crew very helpful getting me into truck,not the one i went looking at ,better deal in the long run

When my dad passed away I was left in the position of taking care of all of his affairs. One of those was a Nissan Altima he purchased from Hatch Toyota used car division. He paid way to much for it (based on book resale), but that is not the problem. He paid way to much for it based on it being a good no issues vehicle. I paid it off with funds available, and because we wound up with way more cars than we needed I started doing some research on selling it. I expected low ball offers from dealers. I got a couple, and then I checked Autonation and CarMax. Carmax has always offered more than any dealer, so I was surprised when they didn't make an online offer at all. When I ran it through AutoNation they sent an offer to email, and then cut it in half due to frame damaged discovered from doing a vehicle history check. This was clearly not disclosed by Hatch when they sold it at the already almost outrageous price. Oh, I suppose its possible they told my dad and he bought it anyway, but I highly doubt it. I know him. He would have just bought something else, or demanded a price more in keeping with a frame damaged car. In my very well informed opinion there is no way my dad would have bought it if he knew its actual vehicle history. In my opinion Hatch deliberately and willfully took advantage of my dad in his old age. Based on my opinion derived from what I discovered if asked, I would say I wouldn't do business with Hatch, and I could never recommend them. In my opinion they deliberately took advantage of an old man in a very mercenary fashion. There were hints I noticed driving the car that seemed to indicate it might need service. I was thinking maybe it might need shocks, but frame damage could also explain it. It was frame damaged and its on the recorded vehicle history.

I tried you guys turned me down. You guys are false advertising. So quit texting me

Knows her products and listens well to her customers. She is not an aggressive sales person and strives to achieve a fail deal if you do.

Tomas was great to me in the process of buy ing my car. However I noticed that the rotors needed fixed right away, they fixed that. And then a couple weeks in my oil pump went out!!! Before I found that out from another dealership, but before that I was in Hatch twice for them to figure out the problem and they couldn't so that's when they sent me to another dealership. It cost a fortune to fix so I asked Hatch to help me since the problem started before even having it a month and they told me I have had it over a month by that time, that the problem and the cost was all on me!!! I would NEVER recommend them. I talked to a few other people that happened to them as well😡

Michael was our salesman and did a fantastic job. He contacted us immediately to start the process and had everything ready to go when we came into the store. He made the whole process as easy as possible.

The salesman that greeted me at the door started off fine. He asked what I was looking for, I told him a pickup truck from last years model…something not too expensive. After getting my name and number, he asked about my budget. I told him it wasn’t his business, let me worry about my budget. I wasn’t with him for five minutes when he stood up, yelled for his manager and said he was being disrespected. I didn’t get much better treatment from the manager who interrupted me. When I asked specifically about a 2023 Toyota Tacoma they had listed at the site, they said they didn’t have it yet. Worst customer service experience ever. Don’t they reach salesmen to tailor the sale to the client? But instead of listening to me, the salesman wanted to waste a lot of my time when they didn’t even have the truck they listed online. 👎

Came in for a simple rotation of tires and never got rotated imocked my tires