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Hatch Toyota

(168 reviews)
Visit Hatch Toyota
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–7:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (855) 853-4557 (855) 853-4557
Used (855) 854-0087 (855) 854-0087
Service (855) 853-3716 (855) 853-3716

Reviews

(168 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hatch Toyota from DealerRater.

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Great service, great deal, I'm happy!!!

Joaquin is 2nd to none....got a beautiful 18 Rav...with better rates, price & of course service. That's why I choice Hatch Toyota!!! Thanks Hatch & Joaquin!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Dealership

I believe Hatch Toyota Dealership of Showlow Az is the best Dealership in northern Az, no pressure, lots of choices, I lieve in Flagstaff, drove the two hours to Showlow, it’s well worth the trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great friendly service!

Joaquin made it easy to purchase the exact vehicle I wanted. He gave me a great deal, showed me how everything in my new car worked, and answered all my questions. My Toyota Corolla runs great and is very comfortable to drive. I would definitely recommend Hatch Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tundra purchase

I was contacted via phone in regards to an alert I setup to notify me of a price drop on a truck. The salesman called me within minutes to get me to come and look at the truck, he said he would have it pulled up front and everything. When we showed up for the appointment of course the truck wasn't anywhere to be found. He quickly took us to an upgraded version which we did end up liking. We were told the internet pricing, told we were very lucky because we qualified for the .9% and 1.9% financing. Then we go back to financing to sign the docs. The bumped the price up $5000 And said we don't get the special incentives because of the low interest financing. We still think it's a good deal and sign. Move forward a week and we get the surprise phone call that we don't qualify for the low interest because we don't have a comparable vehicle purchase. Although our credit and income was enough. Then we are told we needed to get into a different vehicle that's $5000 less with 50,000 miles on it...ummmm NO. I demanded they honor the internet pricing and incentives if they aren't going to give us the low interest we originally signed for. Hatch Toyota should change their saying of "We won't lose a deal over a dollar" to "we will tell any lie to make a dollar". We were misled from the start. We had issues with our first vehicle purchase there years ago, but we were promised that things had changed. Nothing changed, they lie and manipulate to trap people. Read all reviews and complaints including the ones on the better business bureau before doing business with Hatch Toyota

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

thank you for the review. Hatch Toyota is always thriving to be the best we can be in every situation we are faced with. It has been brought to our attention there was some issues with your recent purchase experience, we would love the opportunity to sit down and speak in person so we can get this resolved. We want to continue earning your business and 100 % satisfaction. please contact Bob Genet @ 928-537-5755 or Email @ bgenet@hatchtoyota.com or Antonio Federico @ 928-537-5755 or Email @ Antonio@hatchtoyota.com we look forward to hearing from you. Thank you

Best automotive purchasing experience ever.

I am 79 years old and have had many opportunities to deal with various dealers. Past experiences have ranged from somewhat pleasant to miserable. I recently purchased a Toyota Highlander from Hatch Toyota in ShowLow. . Seth Gaston, General Manager and Tyler Laird, Product Specialist, with their positive attitude and professional demeanor made my experience enjoyable and satisfying. I will certainly be a return customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

helpful professional relaxed competent

I appreciate the facilities being well maintained and pleasant. I was Timothy Guthrie was a professional in neat appearance polite competent and is a good representative for Hatch Toyota. Timothy listened to my situation, asked appropriate questions and provided a more than satisfactory facilitation by researching then having two perfectly suited choices displayed for me to look at and test drive. The numbers were run and I believe I was treated to the best deal possible. THANK YOU.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service, great dealership!

Joaquin provided the best car buying experience I have ever had the pleasure to know! My family and friends have made purchases from him as well and we have all been provided with excellent customer service and felt like family! I love my new ride!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Super awesome customer service

I would recommend Hatchs to all family and friends. Specifically Kelsie and Joaquin. Great customer service and a comfortable environment. Best first time buyers program.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

New car

We got a new car with help with Joaquin. Everyone was helpful here. Enjoyed our experience and hot the car in a timely matter. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love Toyota’s

Been dealing with Hatch for several years now and have always had Joaquin as my salesman. Would not go anywhere else. Joaquin is always friendly and helpful. The service deptartment is always very thorough, totally enjoy all of my experiences here and I’m just in love with my new Rav-4. You guys are the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.