Starling Chevrolet Orlando

I had my car serviced here 3 times and all I have to say is my sales consultant Rafael Ceballos was very professional and courteous at all times..

Ramon Fereira was my sales agent. He was extremely professional and went the extra mile to make sure the deal was most beneficial to me! I’ll definitely... be back in the future for a vehicle purchase!!

I WAS TREATED WITH RESPECT BY MR. GUY LIUZZO HE IS A REAL PROFESSIONAL SALES MAN HE MADE FEEL VERY GOOD .I WILL RECOMMEND STARLING CHEVY TO ALL MY FRIENDS... AND MY CUSTOMERS

From the beginning of the deal to the end of the deal we were jerked around and facts were omitted. After the sake was complete I get a phone call saying... I owe them over $2600.00 because the payoff was different than what we told them. They NEVER verified the payment. That is a big part of their job. I don’t feel they are honest and they don’t take pride in the deal or care about customer service. I will not use them ever again. If I could I’d return the car!

BUYER BEWARE!!!! While in Orlando at the first part of March we purchased a new vehicle from this dealership. While in the financing department we were... shown the sales tax amount and told them that the sales tax was to high and that if we were going to have to pay sales tax for the state of Florida and the state of Arkansas that we were NOT purchasing the vehicle. We were lied to at the dealership, and than when we called to speak to someone about the over charges in the sales tax we were told that we would be sent the difference and that they were going to make it right. Stacey Shaffer, from the dealership even gave us a dollar figure down to the penny of what we would be getting back from the dealership, the amount was $4,562.83. We were told the check would be in the mail the following day and that they had everything we needed to process the check.Once Stacy told us that we were okay with everything because the dealership was making it right. We sent several emails asking for updates because we had not heard anything, and than we received a call stating that they were not going to send us the difference in the sales tax amount. We called and left a message with Melissa Messeguer the General Manager, and she never returned our call. We sent her an email and got an email back from her stating that we had to pay sales tax in both states and there was nothing that they could do. My husband called and spoke to Melissa, as we were not told the truth in the finance department, and Luisy Cabrera, did NOT tell us that Arkansas is a Non-Reciprocal State. This dealership is not ethical and does NOT do the right thing by there customers. Luisy knew BEFORE we purchased the vehicle that we had said that we would not be purchasing if we were going to have to pay sales tax in two states!!! This dealership could make this right and send us the difference themselves, but instead they are making the choice to not do the right thing. Shame on you!!

First I'll say we went to this dealership to pick up a a tahoe, we had finance done, had the payment where we wanted it, etc. So as I said we went to pick... it up. Then we get there, its listed as white, well it's not, its more of cream/light tan, it is chevys imperial white but again they listed as white. We test drive and alignment felt off, we noticed a couple other things wrong nothing major but thing that should have been mentioned or shown in pictures and were not. When we questioned our concerns the response was a rudely "well it's a used vehilce" like we were stupid and expecting perfection, and no offer to fix, replace or any reduction in price. At that point we walked out. In my experience if sales people really want to sell they will try and work with you, follow you out the door of you walk away (remember I mentioned earlier financing was already done. Not these people! The happy end to a bad experience, we found a white tahoe identical to the one they elsewhere with less miles, 4wd instead of 2wd AND $1000 dollars cheaper!

The dealership is a nice clean friendly environment and what made my difference the sales consultant Angel Gomez he showed he cared about me as a if we... knew each other for many years and as if I was a Chevy customer for many years I felt at peace as this is my first ever Chevrolet purchase amazing experience and even after the transaction he is always available and answers his phone and text quick thank you Angel Gomez

I purchased my Camero from Starling several years ago along with an extended warranty. When I was about to have a reapair done on my vehicle , I noticed... the dates were incorrect on my service contract showing that it had already expired so I was forwarded to Finance where I was connected with Luisy Cabrera. It is truly rare to find such professionalism in today's world. Not only did she she assure me that ( She had my back) , but she followed through immediately and kept me in the loop throughout the process , seeing it through to a positive conclusion. I can't say enough about how impressed and thankful I was to her. She was truly the example of what the highest form of professionalism and customer care should look like.

I went to buy a car last week. I am very satisfied with the service. Nicole was super helpful she went above and beyond to find me the car I was expecting... from thank you so much I am happy with my Equinox :)

We were looking for a used crew cab silverado HD that starling had in stock, I was working up north so I called and made the deal over the phone and we... agreed on a price, I had my wife go down and sign the paperwork, and in the meantime the salesman tacked on an extra thousand dollars above the agreed price, when I complained he said it's your fault because your wife signed the paperwork without reading it over and admitted that he had tacked on to the price. I felt that was a very underhanded way of doing bussiness, other than that it was a good experience and I would probably even recommend them to others but make sure you read through everything very carefully, it taught us a lesson in trust.