In my experience this was the worst one yet, this company lied to me by leading me to believe I was approved for financing on a car, also they promised... to honor the price they had told me if I came back within a months time.. I got my hopes up and told them I would come back, when I did a couple weeks later it was a complete different story!.. now not only can I not finance that particular car but it's gonna cost more money down and it's not as upgraded as the first one I was looking at.. okay I wasn't happy but I decided to go with it bc I need a car to return back to work as soon as possible.. he says I can get the car but to go home and sleep on it just to be sure.. I did, I still wanted it and told them that when I got home that evening. He said he will call in the am so we could proceed. The morning comes and Now it's something completely different...I can't get the car, they gave me the run around AGAIN! They wouldn't let me finance it now unless I go back to work for a month first..they should have been honest with me to start with instead of leading me on to believe I could finance a car just to get me to come back to them a week before im supposed to return to work.. I feel like they gave me the run-around and tried to take advantage of the situation bc they knew how bad I needed a car and they waisted my time for 3 weeks just to tell me they couldn't do it now all of a sudden
Hello Kay, I am truly sorry that you had a bad experience at D and E. D and E is a family owned business started here right here in Wilmington, NC in... 1947. Our goal is to provide complete customer satisfaction to all of our sales and service customers and our customer satisfaction scores and reviews reflect a very high level of customer satisfaction. I would be happy to discuss your credit application and the reason we could not obtain a loan for you. You can call me or if you prefer, you can stop by the dealership. My number is 910-799-4210. Andy Craven General Manager
Kent at D&E is our GO TO for all of our fleet vehicles. We have had a great relationship with D&E for at least ten years, and have a 100% trust level... with Kent and his team. They always make sure we are taken care of and they certainly contribute to helping us run our operation as smoothly and efficiently as possible! Thank you, Kent and D&E for all the hard work you guys do!
Normally when going to a dealership you get "attacked by salesmen" but here it felt more like they were welcoming you into their home. LEE did such an... amazing job getting not only me, but my mother into a new car, he knew my budget right off the start and he told me he could do it. I only have nice things to say about Lee and all the other gentlemen who helped me. Normally the waiting process for paperwork and the bank is slow and dreadful but they sure knew how to keep me and my family smiling and having a good time. Thanks guys!
For someone who absolutely hates the new car buying process, Kelli made the entire experience not only painless but enjoyable. what an amazing salesperson!!!
We needed extensive repairs to our daughter's Mitsubishi. From the moment we first walked into the repair shop until we picked up our car, we experienced... customer service that far surpassed our expectations! Kent, the service director, kept us updated every step of the way. He made recommendations and educated us, but we never felt he was pushy or trying to sell us "add-ons". The entire team was excellent and returned a superior repaired vehicle. I am 84 years old, have lived in many places, but I have never dealt with such an extraordinary, skilled, and customer service focused auto repair team! Thank you.
I bought a 2015 Mitsubishi Outlander in July 2015 onsite at the dealership in Wilmington. This being my first new car purchase I was put at ease working... with D&E. My salesperson was Kelli Watson. She was incredibly helpful in discussing purchase options and did not push me to think about the most expensive option. She was very accommodating as well in working with my budget to compromise on a fair price. My family had worked with her in the past for a Mitsubishi purchase and I would not choose to work with anyone else. I cannot recommend Kelli enough for those of you looking for a helpful, friendly, fair salesperson for a vehicle.
This was one of the best car shopping experiences I have ever had. It was full of friendly staff that treated you like one of the family. Quick, professional... service and they took the time to listen to my needs and find a deal that worked for me. Kelli is an awesome salesperson and will actually make you enjoy buying a car.
Found my VW GTI here and traded in my much loved Prius. I never had to play any tough games to get price negotiations on either the purchased vehicle or... the trade. Very fair in both arenas. After purchase, I noticed that the owner's manual was missing. One call back to the dealership, and they ordered it for me pronto! I couldn't be happier with my purchase and continue my relationship with the dealership by getting the car serviced there. It's all good.... And do try the courteous approach... it's really not necessary to yell and scream or be rude to get a good deal.
I have purchased 4 vehicles from D and E over the last 9 years. They are the most honest, helpful, friendly people you will ever deal with. Their service... department is second to none. They can work on and maintain anything you drive not just Mitsubishi! They have a vast knowledge and experience with Chrysler, Dodge, Jeep and Sprinter repairs and maintenance as well. I would highly recommend D and E as I would not even think about trusting my vehicle with anyone else!
Have relied on service at D&E for a number of years and have always found the best of service and results, The most recent was very prompt, complete and... reliable information and repair. I have recommended them for repair as well as sales for most of those years and continue to do so regardless of make of vehicles I drive. Service MGT is of the best and individual technicians are most courteous and reliable as well. I have purchased new and program vehicles from D&E over many years.