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D & E Car Mitsubishi

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best experience I?ve ever had at a car Dealership

After a horrible experience car shopping at Coastal Kia we stopped in at D&E Mitsubishi because my son had a recent purchase there and a great experience. A Mitsubishi was not even on my radar but I found the car I wanted in an Outlander. The entire staff at D&E was amazing. The price was fair and the negotiations for my trade were very good as well. My husband has a good analogy for D&E compared to the other huge and flashy dealerships in Wilmington. If you have ever seen the movie Dodgeball the D&E s like the average Joe gym. Not the biggest, not the flashiest but has ALL the heart! Don?t buy a car before you check out D&E Mitsubishi. Thanks D&E!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review. Everyone at D&E hopes you are enjoying your brand new Outlander. We look forward to seeing you for service.

Great Vehicle Service

I refuse to go anywhere but D&E Mitzu bishi for anything my vehicle needs! Kent DeBoise is the best service manager around. His employees live and respect him. The love working there. He is well organized, considerate, HONEST, Trustworthy, Knowledgeable about his work. He is fair, tells you up front about your cars repairs, before he works on it. You get all the details about what he can do, what he can?t do, so you understand. I appreciate the workers there as they are all happy, treat you with respect, friendly. Give snacks, drinks if you?re waiting. I?ve been going to him since I purchased my 2004 Mitzubishi Montero Limited. Kent treat all he does for all his customer alike. This is one fantastic Manager, who runs a fantastic, phenomenal dealer service. I?ll go no where else but D&E Mitzubishi, Wilmington NC I always recommend D&E Because it?s the most reliable, trustworthy Service Department, and Kent DeBoise makes it all possible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks again for taking the time to leave us this information about your recent visit. Take care! We truly appreciate you being apart of the D&E community!!

Worst experience

Not organized terrible experience. From time of purchase dealer said technically was new and they didn?t understand it. Every time to service department service manager and subordinates are under educated. Over all the experience is toxic.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Mr Dabney was already contacted week and 1/2 ago. Discussed all issues with customer. Apologized for any inconvenience. Informed Mr Dabney we would pick from there home and leave transportation, perform needed services. Appointment set with Mrs Dabney for 4/7/23. Do not know what has changed since then. Have reached out again to customer 3 times About this new review and he has not responded. Spoke with Mrs Dabney yesterday, picked up and redelivered back for repairs and interior treatment and detailed interior and cleaned outside of vehicle as needed. Verified this morning vehicle fixed by speaking with Mrs Dabney.

Best dealership in town

Loyal and satisfied customer for 10 years. Exceptional service. D&E is the best dealership in Wilmington.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

thank you for the great review!! we appreciate your long patronage with D&E and look foward to seeing you in the future>

bcup@gmail.com

WONDERFUL. I made the best choice when I brought my SUV from MITSUBISHI

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

thank your for you for your recent purchase and the great post!!!!

great place to shop and buy

the folks here are always top shelf. The service department couldn't be more helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kevin Mcgovern, thank you for your kind review; we are happy to pass along your comments to the team here at D & E Mitsubishi!

Haiden Alshukoor

Great experience I do recommend this dealership great in price and crevice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Alshukoor! We're so happy we were able to help you out!

Great car buying experience

I had a wonderful buying experience at D&E Mitsubishi, Pete and Chris were great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michelle T, thanks for your praise and kind comments about our team.

Exceptional

As a long time customer, I absolutely love D&E Mitsubishi and rely on them exclusively for service. Kent takes excellent care of my vehicle, he's always looking out for me for best value and warranteed items. My last visit was to proactively address an issue while still under warranty. A super nice loaner SUV was offered while the auto was in service. I am so grateful for D&E exceptional auto service AND customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

New rides

Overall great experience bought 2 vehicles. Customer service was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Phillip Martin, thank you so much for your positive comments about D & E Mitsubishi!