Cochran Volkswagen South Hills

I inquired about the 135is as soon as it hit the site. I was over 350 miles away and could not see the vehicle for a few days. I needed to be sure of the car before I made the 5 hour trip. I requested a number of extremely specific pictures and videos that Ryan not only provided me with, but also responded within a few minutes after each request. I decided to make the trip but was set to arrive at the time the dealership closed. Ryan made sure the rest of the team knew I was on my way, and they could not close before I made it. When I arrived, 10 min after the dealership should have closed, I was greeted with nothing but smiles. Th car was cleaned thoroughly, with a full tank of gas and the finance team of Jess and Brady welcomed me as if it was the middle of the day. They even honored a glitch in price that helped me out on top of an already incredible deal. I hope the chance to purchase from Cochran again. Thanks again guys!!

I enjoyed my experience with this dealer. The sales staff was helpful and upfront about their pricing which I appreciated. I felt they were fair during the valuation of my trade in, and the service incentives customary for this dealer are great too. They were willing to make the sale the same day which was great for me, but my one knock was that it took four hours to finish - seemed a little too long, especially when I missed dinner! Overall my experience was great and I would recommend them.

Ryan was polite and respectful. He admits when he didn't know the answer to a question and went to others for the correct answer. He interacted with honesty and humor. Ryan. Has followed up a number of times to ensure that I was satisfied and had no concerns

Ryan Smith was the Sales Rep, who worked with me in my purchase. His approach to selling a car was a little different than I was accustomed to. No high pressuring, all my questions were answered promptly and truthfully , refreshing.. I knew what Iwanted and he made happen. Thanks Ryan,

The team was very supportive and kind. My family and I had a very happy experience over the two Saturdays we were there. There was an amount of transparency and comfort at the dealership that I haven’t experienced anywhere else.

Started this new purchase over the internet. They have a great site that lets you change up the car/options and you can see what your payment will be. It slashed the car buying time in half! Ryan was great! I can be very indecisive at times but he made me feel at ease and was very patient. He wanted to make sure I was happy with the car I chose. And I am!! I’m loving my new Jetta!! It is awesome!! Thank you Ryan, Caitlin and Trevor!! You guys are awesome 😁

I had a great experience at this VW dealership! Great customer service! Jim went above and beyond. I’d recommend working with him to anyone.

I had an appointment for an oil change at the Volkswagon southhills dealership. Mike was the service rep that helped me. I also had a seam sealer recalled done that day. Mike was very professional and explaining the situation and also getting me a shuttle van to go home while I waited for my vehicle to be fixed. On top of that the shuttle driver was very professional and very quick. I'm very satisfied with their service and thank you for your help.

Worst experiences ever with Cochran VW South Hills! Leased a 2015 Tiguan from them and when lease was up ended up purchasing a 2018 Tiguan. Was told at the time that they would handle everything with ending the lease and I would only be responsible for the excess miles over the terms in the lease. I turned in the lease when I purchased the new Tiguan in March 2018. Paperwork to end the lease wasn’t finalized until August 2018 - only after contacting dealership and VW directly to resolve. Then I get a bill for $1000 in “damage” to the vehicle that wasn’t there when I turned it in! No support from dealership/VW to resolve and I’m on the hook for the charges to VW credit. Not to mention that the 2018 Tiguan I purchased was a total lemon. 5 recalls in 10 months, sunroof leaked water into the car and had to be replaced, car constantly smelled like mold afterwards, and final straw was issues with the hatch not working and randomly opening while driving. I tried to contact the service manager numerous times over a 2 week period to arrange to have a loaner vehicle while they fixed the hatch and never received a return call once. I ended up taking a loss on the lemon and purchased a new Nissan Murano from a different dealership....and couldn’t be happier now! If you want an unreliable vehicle and terrible service and support, shop Cochran VW. Otherwise do yourself a favor and find another vehicle brand and dealership.

Went in for a nail for my tire. Staff was able to put a new tire on for me within 1 hour! I had a gift card at home and Mike was nice enough to let me go home to get it to use. Very satisfied this time !