DARCARS Nissan Rockville

Today, I took my Sentra to Nissan Darcars for a technical problem. Mr. Nelson Meza immediately solved my car problem. Thank you very much for the quick resolution.

I took my car in for a differential fluid change and a checkup. They mentioned that the vehicle made noise while being tested. They were aware of the noise prior to this service but did nothing about it. I'll have to pay a diagnostic fee to figure out what's causing the noise. After giving the mechanic permission to complete the diagnostic test to inform me about their findings, the only thing they can think of is whether it could be the transfer case or the wheel bearings. Which one is it? As a certified mechanic, you should be aware of what it is. and running the diagnostics would confirm that it was the problem you may have had in mind. My husband and I asked to speak with the mechanic who worked on the vehicle. We were denied speaking with the mechanic because the manager stated that it was against Nissan policy. That is absurd. If customers declined to not bring their vehicles to the service department at Darcars Nissan, everyone will be out of work. We need you just as much as you need us to keep the Nissan dealership afloat. No one is technically purchasing cars at the moment. So, it’s up to the service department to bring in the revenues. My car noise issue is still not resolved.

I still hate that the dealership that used to be on Old Georgetown near Pike & Rose closed. This location and its customer service are very mid. It’s not very welcoming, some of the guys are friendly, but I always feel mislead every time I go. I recently took my car in for an oil change. I made the appointment online and selected to get a loaner so I could get to work on time. However, when I got to the dealership I learned that they actually don’t have loaner vehicles and I’d have to walk over to Toyota to get a rental. The only car they had available cost $100 for the day. Absolutely not! They really need to update their online booking system to reflect what they do and do not have so that people can plan accordingly. Furthermore, if you have to continue dealing with these people because they are the only Nissan dealer in town, I encourage you to always check their website for service specials. The Nissan service techs will NEVER tell you about the online coupons. You have to mention it! And make sure to mention the coupon BEFORE your service because they will try to act as if they can’t change your paperwork if you mention the coupon after your service is complete but not yet paid for. This what I’ve experienced in my last few years of dealing with them.

I am furious at the treatment, and lack of customer service I received after the DARCARS Nissan of Rockville at 15911 Indianola Drive, Rockville, MD. scratched my fender and messed up my hood. My car was damaged while serviced at DARCARS Nissan of Rockville at 15911 Indianola Drive, Rockville, MD, on 1/3-1/4/23. I contacted Nissan, asked for management, and was told I had to talk to Diago, the assistant service manager. I let him know about the two long deep fresh scratches on the fender and the other damage I found after close inspection. He said I should bring my car the following day. The next day I was told he talked to the management, and they would not do anything about the damage and wouldn't even look at it because it "took me so long to report the damage." Diago is the assistant service manager he could have helped but hid behind two fake no-name managers. I let Diago know I had 24-hour video surveillance on my car that proved my car had not been moved since the day I got back from the dealership. He still would not let me speak to anyone and refused to give me management names. And was not man enough to admit that they would not do anything about the damage they caused. I filed a claim with my insurance company the day we saw the damage- I have to pay the $1,000 deductible on top of the the $2,687 I spent for the service department to damage my car. I called Nissan corporate and filed a complaint with Nissan's consumer complaint department; I had to try but had little hope. The finally got back to me, Joann or Joanne read her little script, the same thing she tells everyone and said- after talking to the repair shop... 1. Nissan service department said I had no proof that the scratches came from the service department. 2. The scratches were already there when they did the final walk around. I asked where the scratches were, and Joann / Joanne (Mrs. ZERO HELP)said on the side of the car- NOPE, they were in the front. 3. Because I left and called back later that day (she didn't even have the time line right), the scratches could have happened after I left. NISSAN is not even smart enough to pick one xx reason why they were going to do NOTHING, she gave 3 totally conflicting excuses. After questioning Joann or Joanne (Mrs Zero help the Nissan consumer complaint rep) said I should call the shop with any issues. Isn't that the whole point of Nissan's consumer complaint department? COME ON!! She gave me the 1st name of the manager, wouldn't give me an email or contact number. I tried calling and was told Angela would call me back, but she never did. Moral of the story- 1. If you want a good car, don't buy a NISSAN - AKA the joke / recall king (5 or 6 recalls in 8 years) of a car. 2. If you make the mistake of purchasing a Nissan Altima, don't take it to the worthless service department at DARCARS Nissan of Rockville at 15911 Indianola Drive, Rockville, MD. 3. AND MOST IMPORTANT-RECORD, EVERY INCH OF YOUR CAR BEFORE DROPPING IT OFF AT ANY SERVICE DEPARTMENT. A clear video of the whole car would have saved me over $1,000 to fix what they did.

Excellent service. Mauricio and Hugo were very helpful and even went out of their way to make sure things went smoothly throughout the car purchase process. Highly highly recommend DARCARS Nissan of Rockville. Ask for Mauricio or Hugo for guaranteed great service!

I brought in my 2016 Nissian Rogue to get my front brake pads and rotors to be replaced. Thanks to Gio, he was able to help me by kindly arranging a shuttle so I can do my work from home. Gio was a great help!

If you are getting your vehicle service at this dealership, make it a point to see Angie Njuki. She gives your vehicle the full attention with fill honesty and transparency. She is the reason that I am a return customer. After many years, I am still as satisfied as I was for my first service.

The DARCARS Nissan dealership in Rockville MD not only had the vehicle I wanted, they treated me very well, and even at this time of vehicle shortage, I received a good deal on my 2022 Pathfinder. Ramin Roshan and Yashar Aliyarzadeh answered any question I asked and addressed all concerns I had. They worked hard to ensure that my trade got me a fair deal - the dealership manager had a hand in giving me a fair price for my trade in. I could not have asked for a better group of people to work with me when I was a little stressed about spending 10's of thousands of dollars. I also got a good rate on the loan that the Nissan Dealership offered me. Even the Finance Manager, Jason Ku, was helpful and easy to work with. Great staff! Ramin took me to the Service Center to meet some of the staff and have any questions I had answered by the correct staff member. Hard to imagine a better vehicle purchase experience.

I think one of the reasons for the progress of large companies is to respect their customers, especially loyal customers. Unfortunately, this law is not true for your company and respecting your customers is not in the forefront of your work. Last week on Saturday 12/18/2012 at 8 o'clock In the morning, at the discretion of your company's service department, I went to the company to change the brakes on the front of my car, and although I was one of the first to visit, the department manager told me that it was a busy day and many had already booked and could not promise that day ,My car will be serviced. I respectfully accepted his words and asked him to book the first novelty for Monday, if possible, due to the emergency problem of my car brake, which he would book for me on Wednesday at 8:15 AM due to the busy days of Monday and Tuesday. Today Wednesday 12/22/2021 at 8:13 in the morning, according to the previous reservation schedule, I went to the company to change the brakes in front of my car and I was accepted and they said that the service will take about two hours to two and a half hours. I said that I have made a reservation and now the priority of the service is with those who have made a reservation, but apparently my guess was wrong because after two and a half hours of waiting, they told me that I have to wait longer and in fact my car service is still working. It has not started and I have to wait a few more hours. This means that I have to wait until the evening !!!. I preferred to pick up my car and return home, wasting a few hours of my time. I just wanted to say that just as I respected your decision, you should also respect a loyal customer.

We bought a 2018 used Rogue from Mauricio ( sales) and his manager Kambiz Faris. They were great. Fair price and very honest people. Our key fob battery showed low after about a week. They helped us at no charge and with a smile.