Reviews
Write a reviewFirst service
This was my first service at this dealership. The appointment was scheduled on a day that was good for me. I was given a loaner to use while mine was serviced which allowed me to run some errands. I was called went the service was complete and returned for my vehicle. Overall a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gerald, thank you so much for your positive comments about Land Rover Louisville!
PMFIII
Facilities were temporary and the renovate the dealership...not a problem...just can give 5 star...Overall, everything was great...they found my Rover in MD and had it to L?ville when they said they would and everything went very smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, thanks for your praise and kind comments about our team.
Jack Band
I was surprised that the service man told my wife that he recommends having the sun roof serviced. He said if we didn't it would begin to collect water and begin to smell. We have had many vehicles with sun roofs and never had to have that type of service. The price was $304.00 plus tax. This was for the 30,000 mile oil change.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jack, Thank you for your feedback. Do you and your spouse park your vehicle in the garage or do you park them outside? Water ingress from blocked drain tube and debris in the sunroof panel guides is common: more so for those how park outside in treed areas. Our service department has been recommending the service ever since being criticized by client's who trusted us in protecting their car or SUV. Customer whom had suffered water damage from blocked sun roof drain tubes whom we had not recommend the service felt as if we had been unprofessional in not letting them know that the service should be performed. Although Land Rover does not include the service as a recommended maintenance, the Land Rover Repair manual does have procedures for repairing water ingress caused by the clogged roof drains. Further most of our brands do include the service as a recommended maintenance. Again, thank your for your high star rating and I hope we answer your question with regard to the cleaning of the sun roof drain tubes. Best regards,
Mindy
It was a fantastic experience. Beau did a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Buying Experience
Best experience I have had purchasing a vehicle. Only downside was the vehicles we were looking at were in an old warehouse down the street from the actual Dealership
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Malissa, we are very happy to have provided you with such a positive experience! We apologize for our current temporary facility as we renovate for our New state of the art facility that will provide state of the art amenities. We sincerely appreciate your business and look forward to inviting you to the Grand opening of our New facility around February of 2020. If you have any further questions, please give us a call. We're always happy to help!
2nd Rover
John and Bess are great people to work with! Service and follow up impeccable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Jane Chamberlain
Very impressed!! Drove from Michigan to Louisville, KY to get my Velar.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Car Buying Experience, Ever
Normally, buying a car is an hours-long nightmare. I dread it. But the guys at Land Rover Louisville really made the experience enjoyable. Crazy, I know. I have a bit of a unique situation, in that I don't have a driver's license, but the car and the loan were going in my name. My boyfriend and I came into the dealership kind of late on a Friday, as we had driven down from Akron, OH. Despite never having dealt with this situation before, and the person they needed to talk to not being there, they were super patient and worked through all of the issues with us. They even stayed late. Matt was determined to figure out the situation, and Tyler had us in tears with laughter. I won't look anywhere else but here for my next vehicle purchase. Thanks, guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
LAND ROVER LOUISVILLE
Very professional Attentive to customer's concerns
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Missing my iPhone charger when having oil change
Missing iPhone charger after got my car back from oil change service. Very disappointing. I used that charger earlier, left without charger. Can’t trust it
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase