Palisades Mazda

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
138 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 1, 2020

    My wife and I recently leased a new CX9. We were not sure how the process would go during the COVID-19 Pandemic. We were so impressed with how the salesman... Chris and General Manager Rich worked with us. They went above and beyond our expectations. The follow up was tremendous. They did everything possible to make us feel comfortable and satisfied with our purchase. I would recommend Palisades Mazda without hesitation we could not be happier.

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  • 5.0 out of 5
    June 30, 2020

    What made the experience so exceptional was the salesman Delvi, he always responded in a timely matter and answered all my questions and was very knowledgeable... about mazda cars

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  • October 6, 2012

    My search for a new(used) car started two months ago after our family wagon of 19 years konked out on us on 80 East just outside of NYC. To say that... I was not looking forward to the process of having to look for a new/used car is an understatement. In fact, I was simply dreading the idea. The thought of having to peruse endless online listings for cars that matched our needs and budget coupled with the logistical challenge of figuring out transportation to dealerships to test drive vehicles (no car!) and then having to go through the negotiating process with slickly-trained salesmen was...overwhelming. All of my trepidations and concerns, however, were assuaged by our sales rep Christopher Kinder who, by all accounts (mine, my wife and in-laws), was anything but the stereotypical car salesman and handled the sale of our car with great aplomb efficiency and professionalism. I first contacted Christopher Kinder via email after having come across a car listing while conducting a search for a 2009 Jetta Wagon. He was very responsive and answered all of my initial questions and concerns about the vehicle. Mr. Kinder didn't try to get me into the dealership "at all costs" but, instead, patiently responded to all of my questions. It wasn't until after the majority of my questions had been answered that he offered to pick me up in Tarrytown (easy train ride from NYC) and take me to the dealership. We thought this was a very nice gesture as most dealerships would let most potential customers find their own way to them. After about 1 week of back and forth correspondence our negotiations heated up and Mr. Kinder and his management team found a way to make significant movement on the price to make it possible for us to afford the vehicle we were interested in. We were especially pleased that the Mr. Kinder and his management team were not adverse to conducting negotiations via email correspondence and understanding that sitting in a dealership office conducting multi-hour negotiations was simply not going to be an option with us. The day before we arrived at the dealership we sent our car inspector from LemonSquad to the dealership to inspect the car. Mr. Kinder made sure the inspector was allowed to test drive the car, hook up his diagnostic computer and inspect the vehicle. The report we received from LemonSquad was detailed and thorough and gave us the reassurance that going to see and test drive the car the next day was the right decision. LemonSquad also made concerted efforts to make sure their inspector performed the inspection within the time frame we requested. When we arrived at the dealership we were greeted warmly by Mr. Kinder and offered refreshments. Our in-laws were taken to a client lounge and my wife and I were taken into Mr. Kinder's office. After answering some of our questions, Mr. Kinder took us outside to inspect the car and go for a test drive. The condition of the car was immaculate for a car with several years under it's belt and seemingly heavy use. Everything worked as advertised and any faults that we noticed had been previously disclosed to us by Mr. Kinder. No surprises are the best surprises. We also received similar professional service from John Tenore who handled the financial documentation in a quick, expedient and professional manner. The car was everything (and more) Mr. Kinder said it was and we were are very happy with our purchase. The service we received was excellent, efficient and professional. All in all, we had a terrific buying experience and we all would suggest that anyone looking for a Volvo, Mazda or used vehicle go ask for Mr. Christopher Kinder at Palisades Volvo.

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    Dealer Response

    Thank you for taking the time to submit your excellent review. I am delighted to hear that you had a all around positive experience with our dealershi...p. We take great pride in our work and always try to go the extra mile for our valued and loyal customers and exceed their expectations. It has been a pleasure doing business with you, and we look forward to seeing you again. Regards, John Stillman - Business Manager

  • 5.0 out of 5
    June 26, 2020

    Called reserved service time for the next day easily. Car serviced within time specified while I waited. Staff friendly. Nothing to complain about. Excellent... experience.

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    Came in for service or repair
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    Dealer Response

    Hi Joseph! We're so glad to see that everything went so smoothly for you! Our team knows how important your time and ability to get places is and we ...want to not only get you back on the road quickly, but also safely! We are available by phone or by email if you have any questions or concerns about your vehicle. Stay safe and see you next time!

  • 5.0 out of 5
    June 26, 2020

    Never owned a Mazda before and expected the normal up-sell tactics and demeaning negotiation process as any dealership. Not here! Ed Grayon was highly... professional, knowledgeable (expert on the car), courteous, respectful, responsive and made the transaction about as pleasant as it can be. Kudos to him but also Rich Barry, GM, who came out to greet us and created a welcoming environment as well as Chris who stepped in initially to answer questions since we did not have an appointment. All in all every step was smooth, fast and we walked out with exactly the car we wanted. If you’re looking for a Mazda or just feel like you no longer want to deal with obnoxious dishonest car salesmen, check out Palisades Mazda!

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    Dealer Response

    Hi Ruxandra! Wow! We appreciate all the kind words and are so glad that you shared your experience with us! The whole team came together to get you t...he Mazda you wanted most and we're happy everyone left such a positive impression on you! We know that car buying can be stressful and unpleasant at times, but we seek to bring a welcoming and professional atmosphere every day to help you get where you need to go! If you have any questions about the features or performance of your vehicle, we are available by phone or email to assist! Congratulations again on your new vehicle! Please stay safe and we can't wait to see you next time! Take care!

  • 5.0 out of 5
    June 26, 2020

    I had a great experience from my initial inquiry all the way through to vehicle delivery! Both Jaime Robinson and Emu Karim were a pleasure to work with.

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    Dealer Response

    Hello! Thank you for sharing your story with us! We're happy to hear that Jaime and Emu guided you through the process and was able to take care of y...ou from beginning to end! If you have any further questions or concerns, we would be happy to assist you with them! We hope that you are continuing to stay safe during these uncertain times and we can't wait to see you again next time! Congratulations on your new vehicle!

  • 5.0 out of 5
    June 26, 2020

    This is our 2nd Mazda, and dealing with Chris was a pleasure, and the service dept was very helpful. We have recommended them to friends.

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    Dealer Response

    Hi Lisa! Thank you for all the recommendations and for taking the time to leave us a review! We're so glad that we can continue to extend your confid...ence in Mazda and share our passions with you! If you need anything else regarding your new vehicle, please reach out to us by phone or email and we would be happy to help you! Stay safe and take care! Congratulations on your new Mazda!

  • 5.0 out of 5
    June 23, 2020

    The business manager Emu Karim was excellent! He made the lease process easy and got me the car I wanted. I would highly recommend this dealership!

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    Dealer Response

    Hi Tony! Thank you for all the kind words about Emu and for letting us know how exceptional your last experience was! We're so glad to hear that he g...uided you through the process and got you the car that you wanted most! If you have any further questions or concerns about your new vehicle, please don't hesitate to reach out and let us know! Stay safe and we can't wait to see you again next time!

  • 5.0 out of 5
    June 21, 2020

    Needed to buy a pre-owned car for my daughter. Safety was our top concern, but we also needed to stay within budget. Worked with Michael Boylan who was... excellent. Originally went shopping for a Mazda CX 3 but ended up with a CX 5 and everyone happy. Really appreciate that Michael took time to explain the car thoroughly to our 19-year old. He made car shopping an enjoyable experience. Usually its so fraught and tense. Will be back for our next family car.

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    Shopped for a used car
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    Dealer Response

    Hello! Thank you for leaving us such a comprehensive review and for sharing your story with us! We're so happy to hear that Michael took the time wit...h you to find the perfect vehicle for your daughter within your budget! Our staff understand that finding your next vehicle can be stressful in a normal shopping experience, but our staff strive to create a welcoming and professional atmosphere. If you or your daughter have any questions or concerns about your new CX-5, we would be happy to answer them over the phone, by email, or in person! Please stay safe and we can't wait to see you and your family next time! Take care!

  • 5.0 out of 5
    June 19, 2020

    Great service as always. This was my 5th car purchased at Palisades Mazda and wouldn’t go anywhere else. Emu is our go to guy and always finds us what... we need and delivers.

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    Dealer Response

    Hi Neil! Thank you for all the years of continued confidence you have had in us! It's wonderful to hear that Emu has stuck with you throughout the pr...ocess and we're grateful that he has gone the extra mile for you time and time again! If you have any questions or concerns about your new vehicle, we would be happy to assist you over the phone or by email! Congratulations on your new vehicle and please continue to stay safe! Take care!

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