I have leased or bought 5 cars from this dealership and referred two other purchases. We have always used Chris Kinder as our sales person. Chris is thorough, highly knowledgeable on the each model, and quotes a fair price. When you pick up the car, Chris will take a good deal of time explaining everything you need to know about the cars features. I have also used the service department several times and have found them to be courteous, attentive and efficient. Like many people, I have had bad past experiences in car dealerships, but Palisades Mazda is truly a cut above. I highly recommend Palisades Mazda.
Hello! We appreciate that you took the time out of your day to leave us a review! It really puts a smile on our faces to see that you have such confidence in Chris and that he has been so helpful for you for so long! As you already know, Chris is a true professional in every sense of the word and is dedicated to taking care of your needs! Our team has the goal of ensuring that your vehicles are taken care of and that you are safe on the road. If you have any questions or concerns about your vehicle at any point, please don't hesitate to get in touch with us! Take care, stay safe, and we'll see you at your next visit!
Exceptional costumer service. They are always on time and always looking forward to help and accommodate the costumers necessities. The waiting room is very clean and comfortable.
Hi Ernesto! We appreciate the five star review and the confidence that you have in our staff! We understand how valuable your time is and the stress that comes with getting your vehicle serviced. We aim to remove the pressure from getting your vehicle needs attended to and hope to create a positive experience. If there is anything else that we can assist you with, please don't hesitate to get in touch with us! Take care, stay safe, and we'll see you next time!
Very friendly, comfortable, and helpful
I worked with Ed Greyon and was very happy with the experience. Never felt pressured or antagonized. Bought a certified used car and love it.
Hi Guy! Congratulations on your Certified Pre-Owned vehicle! We're happy to hear that Ed created a positive and comfortable environment for your to find your next car in! We know the normal pressures that come with searching for your next car and Ed is great at removing the stress. We encourage you to get in touch with us if there is anything else that we can do for you and your vehicle! Take care, stay safe, and we'll see you at your next visit!
Refreshing dealer experience
Fantastic dealer experience. Transparent pricing and no messing about from the internet sales department through to Purchase. Ed Grayon is the best salesman I have ever dealt with. Bought a new Miata and clearly Ed very enthusiastic and knowledgeable about the product. We followed him on the test drive and what a drive - really showed off the Miata on a twisty road, also a nice length. Simple and no pressure sales process and even made sure I know how to get back to NJ and followed his car to get to the Parkway. Thoroughly recommend this dealer and Ed in particular.
Hi Ken! We appreciate the comprehensive review and the incredibly kind words about Ed! Ed sure does have a passion for Mazda and he is eager to share it with others! We're happy to hear that you are enjoying your Miata so far and that the test drive gave you a full idea of the capabilities of the Miata! Should you have any additional questions or concerns about the Miata, we are just a phone call away and would be more than happy to answer them all for you! Please take care, stay safe, and we'll see you at your next visit!
great customer service !
Our first time in at this location. Great customer service experience. Was kept very informed on what was going on with the service process. Happy Resurrection Day God Bless !!!
Hi Don! Thank you for taking some time out of your holiday to leave us a review! Our staff are dedicated to keeping you safe on the road, regardless of whether you are a new or returning owner with us. Please don't hesitate to get in touch with us if there is anything else that you are concerned with regarding your vehicle! Take care, stay safe, and we'll see you next time!
World Class Car Buying Experience!
I'll start by saying that after my first experience buying a car, I was completed disenchanted with car dealerships. So needless to say, I came prepared for a battle of wills! After being told that our current vehicle would need an additional $3,000 in repairs to function, we decided it was time to turn in this lemon and invest in a new car. It served us relatively well for the 8 years we had it, but we'd had serious issues with it from day one and poured more money than we cared to into it. I had been researching Mazda's compact SUVs for years now since US News always have them ranked at the top of the list, neck and neck with Honda (which we owned), for the best compact SUVs in their class. This along with the stellar reviews on Google drove us to Palisades Mazda. I called first and spoke with a woman who listened to what we wanted and how much we wanted to spend and after reassurance from her that they could accommodate us, we headed to the dealership. We arrived at the end of the business day on a Thursday and yet the staff were still pleasant and greeted us! I've been in dealerships where they just look at me and ignore me. This was a big time plus for me from the outset. We were introduced to Chris Kinder and he was our chaperone for our test drive of the Mazda CX-5 Signature. Chris Kinder KNOWS his cars. Not only was he thoroughly knowledgeable about the vehicle, but he took the time to get to know us and what my husband and I both wanted from our new car. He listened to our experience about the first time we purchased a car together, and not only empathized, but was reassuring and helped assuage our fears. In addition we came knowing which car we wanted and he didn't try to talk us into something else or try to talk the car up to being something it wasn't. He reassured us that the car would hit all of the items in our checklist. After a through demonstration of the car and dynamic test drive, we decided on the spot that this was the car we wanted. Since we were trading in our vehicle, we told him how much we could afford to spend monthly and he helped us stay in our budget. The General Manager even came over to congratulate us on our vehicle and thank us for coming to their dealership! Chris took care of EVERYTHING, even contacting our insurance company on our behalf and setting it up for us. He went above and beyond. When we arrived to pick up our car and go through the financing, there were no surprises. No surprise add-ons or markups like our first experience. Chris also took the time to go through how to use the features on our car. The next day he called like he promised to see how we were enjoying the vehicle. Chris said something that resonated with me...he said, he doesn't want to run into his customers in the street and feel like he has to cover his face in shame for having dealt dishonestly with a customer. He'd rather be upfront and honest. I can safely say, that's exactly what he was. A true gem of a man. When we were leaving the dealership, some of the managers and salesman happened to be outside. They started waving at us and saying thank you and enjoy the car as we were leaving. It felt like we were part of a family. This experience trumped my first experience big time. We have only had the car for just under a week, but we are thoroughly happy with our car and the service we received. We leased our car, but when we are ready for our permanent car, we are going back to Palisades Mazda!
Hi Azani! It was an absolute pleasure to read your review. We love hearing back from our customers as it really puts a smile on our face. We're glad to hear that you had the opportunity to work with Chris. He has an exceptional amount of knowledge of our vehicles and is eager to share that with our customers. We know that Chris will go the extra mile at every opportunity he can and that he is a patient listener to your wants and needs in a vehicle, but it warms our hearts to see that others recognize that. Once you walk through our doors, you are part of the Palisades Mazda family and we do everything we can to show you that. Congratulations once again on your CX-5! We encourage you to get in touch with us if there is anything else that we can do for you or if either you or your husband have any questions about the features of your CX-5. Please take care, stay safe, and we're already looking forward to your next visit!
Chris Kinder did an outstanding job from begin to end with the purchase of my new car. I would recommend to all my family and friends looking to by a Mazda.
Hi Ryan! Firstly, congratulations on your new vehicle! We're excited for you and your family to make many new memories while driving to extraordinary places! Chris is a true professional in every sense of the word. He's accommodating, responsive, and honest. Should you have any questions or concerns about your vehicle, we are only a phone call away and would be more than happy to answer your questions. Please stay safe, take care, and we're looking forward to seeing you at your next visit!
What a great experience.
Delvi Perez is wonderful. I tried the online experience and was impressed. He called to introduce himself and explain the process over the phone. When I arrived he was very informative, set up my phone and said if I have any questions to call me. I truly appreciate his professionalism.
Hello! Thank you for the five star review! We're happy to hear that delvi was of such great assistance to you! Delvi is a true professional in every sense of the word and is happy to take the time with you that is needed so you can learn everything there is to know about your new vehicle! We are always open to questions or concerns, so if there is anything else that we can assist you with, be sure to get in touch with us. Please take care, stay safe, and have a wonderful rest of your day!
Chris kinder was great all the way through the pro
Chris Kender was great all the way through the process this is the second vehicle we purchased from him and we are very happy with his service he goes through the details of the vehicle and takes his time with you would recommend him to anyone
Hi Bill! Congratulations on your new vehicle! We're happy to hear that Chris answered all your questions, no matter how difficult the questions was! Chris has a wealth of knowledge and is passionate about sharing that with our customers! Please don't hesitate to get in touch with us if there is anything else that we can do for you and your vehicle! Please stay safe, take care, and we're looking forward to seeing you next time!
Purchased several cars from this dealership and EXTREMELY happy with our experiences. Great sales department, great service department, great team! Will continue using Palisades Mazda.
Hi Laura! Thank you for all the kind words and confidence that you have in our team! We appreciate the confidence that you've had in us over the years and we're thankful that our staff have gone the extra mile for you each time. If there is anything else that we can do for you and your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!