Dave Cross Motors

I would NEVER do business with this company again, even though I am currently shopping the Buick lineup lineup (they ARE well engineered vehicles and I have had mine over 35 years) if I can get a good trade-in value. They do NOT put their service where their mouth is, and David Raming is the worst "plastic" scheister of them all, and that's why he is running things for the misinformed owner(s) (to hush / shut down any ideas of a lawsuit). He will twist your repair work legitimate complaints to suit his legal protection and outright lie about the condition of your vehicle (a classic rare Buick in my case) to the Attorney General himself if he can stop him from inquiring further. I should have known not to talk to him with his sales training tactics and weaseling. But he is as high as you can go in that company, the owner just hands the certified letter over to him to "handle". Can't believe they have no experience working on older models, but really can't believe they would try to snowball me for 2 weeks waiting for the repairs to be done, charging me over $2000 for NOT doing the repairs or even diagnosing the repairs even close to the actual issue (when the lower engine sound re-occurred after I conveniently got over an hour's drive away from them after they had closed and would not wait nor encourage me to do a test drive when I was there picking up the car and asked them if I could test drive it, I then headed over to the next nearest Buick dealer with this car and it was diagnosed within 15min (counting the 10min wait) simply by putting the vehicle on the rack, taking the belt off, and running it to easily "put an ear to it" to follow Zack's only comment to me what they would be doing for 2 weeks while I waited patiently (service manager at Dave Cross Motors) "technical" term) and immediately confirmed with me, the customer (Dave Cross Motors will not listen to the customer Dave Raming assured me in a recorded audio I have with him after I returned home, having to leave my car behind in another state because I was warned that it would not make it home and so I could not risk getting my family stuck in the mountains somewhere or worse if the engine seized up on the icy mountain roads and we went off the road to our deaths, even though Dave Cross Motors Zack had assured me it would get me home and "you can even do a little turbo if you need to"), that the issue was indeed a lower bearing noise and likely was the lower main bearing that went out (turns out he was right as was confirmed by this other Buick Dealer and 3 other sources later on) and I would have ruined the engine if I continued to UNSAFELY drive it and shred the bearing more. As it turns out I had to get the engine rebuilt and all the bearing shavings cleaned out of the intercooler, turbo, radiator, and engine at the least. I think you can see, Dave Cross Motors just didn't want to listen to me describing where the sound was coming from the day I came into the shop. I might also add that this other Buick dealer (Marmie's Chevrolet-Buick-GMC in Great Bend, KS) was a phenomenal IMMEDIATE help to us: they gave us a Buick to drive to a hotel they put us in, free of charge, then drove us north an hour the next day to the nearest car rental place so we could safely travel over the mountains to our home. I sent them a big thank you card for their service. I left out the fact that I was looking at a replacement new Buick (even though these new cars are mostly plastic nowadays and underpowered) at Dave Cross where they only offered me $1,500 for my $40,000 classic Buick, and David Raming lied again in our recorded conversation that there were several service technicians interested in buying it for around $15,000 and he would talk to them about it and follow up with me. HA!!! LOL. Dave Cross Motors was totally clueless on proper repair diagnosis and customer safety by comparison. Dave Cross Motors in Lees Summit Missouri CUSTOMERS BEWARE, BEWARE, BEWARE!

Great service. Friendly & courteous. Informative about what needed attention. Customer service man, Dalton, was awesome. Would recommend him to anyone for help He deserves recognition.

Watch Out for DAVE CROSS Buick GMAC in LEE’S SUMMIT We took our 2016 Buick Regal to DAVE CROSS in LEE’S SUMMIT for an oil change, tire rotation, and a new battery. Standard services that every dealer provides a hundred times a day. When they finished, my husband started driving home when an alarm went off in the car. The dashboard message was, “NO OIL. TURN ENGINE OFF IMMEDIATELY”. He was in traffic and desperately trying to get back to the dealer’s before the engine froze up. And he did make it. He was told that the markers on the dealership’s oil dispenser are worn off so everyone GUESSES how much oil they are putting in a car. They checked and it showed we had almost four quarts, but the sensor doesn’t register unless they put in the full five. After that was taken care of, my husband once again begins to drive home. He gets halfway and the dashboard sounds an alarm and the message, “TIRE MONITOR SYSTEM” displays. Finally at home, my husband called the dealership and they said to ignore the error message and that it only takes a few minutes to reset the tire monitoring system BUT it can only be done by the dealership. And the dealership is in Lee’s Summit and we live in Peculiar, MO so it is a bit of a drive especially after spending couple hundred dollars for services that were not properly done. The two SIMPLE jobs they neglected to do correctly makes it difficult for us to have faith in their service department. We were offered no discount, no partial refund, nothing for a job NOT WELL DONE. And we still must drive back AGAIN to get the tire monitoring system reset.

It was great! I took my GMC Acacia in for an oil change and normal maintenance. They were very nice at the check in and the work was done in a timely manner.

I was very satisfied with my sales person Adrian Sanders, very patient, knowledgeable of the vehicle I was going to purchase. I would recommend his service to others.

Got me right away and were finished within the hour, Bathrooms are very clean. Provided me a desk to do my bible study homework and it was great.

DO NOT deal with Shawn Habib in Finance! Not only did he take his time about canceling the unnecessary extended warranty on my new vehicle, but he was extremely unprofessional in his response by telling me he didn’t need me to tell him how to do his job, even though I had to keep following up with him from 8/23/24 - 9/16/24 before he finally canceled the warranty. Sadly his manager, Ron Daming, allowed the unprofessionalism and never contacted me despite being copied on the emails. In addition, my credit report was dinged because Shawn, without my knowledge or permission, pulled my credit despite having the approval letter from my credit union for more than the full purchase price of the vehicle. I enjoy my 2025 Buick Encore GX ST, and the service department has been great, but dealing with Shawn Habib was a nightmare! I have warned several people to steer clear of him and go with check in hand because telling Shawn I was being financed through Community America Credit Union meant nothing, even though they have a partnership. This was the 4th vehicle I purchased from Dave Cross, and the worst experience.

Service Department and Management, Kerri and Doug DO NOT TRUST THIS DEALERSHIP. There are dealerships with integrity and grant you your dignity whom would love your business for you to purchase from and do your maintenance service with providing you, your respect. These individuals lack quality in customers, belittle and remove your dignity to attack because I wasn’t as dumb as they thought I am. Question their reputation with reviews that are very similar to this one, please. I drop my 2022 Evision off to this dealership for 10 days to diagnose and repair due to “tire monitor system” indicator light was on and “electrical” issues that needed diagnostics checked and repaired having a warranty. Kerri (service manager) stated to my husband and I, “it appears to be recalls, my car is going “off” giving many recall errors and it’s under warranty.” Very oddly, we were NOT PROVIDED an estimate of any charges we would be responsible for; ie: deductible under the warranty out of pocket, diagnostic charges if the issues weren’t covered under the warranty and any out of pocket expenses we could deny to be completed due to cost. I return 10 days later to find my car was not repaired, only an oil change was completed. Why? Well, that’s a great question. A call I made to Kerri to contact me via telephone, being out of town, to discuss charges and issues with the car seemingly wasn’t “recalls” and well, warranty I feel are bait and switch. Clayton D contacted me via telephone call and stated; “the tire monitor system is covered under the warranty. I owe the deductible $100.00 under the plan for the repair. My electrical issues are a “heads up” program issue and it is not covered by warranty. I told Clayton to hang on, Not to do the work as I needed to speak to Kerri. Kerri told me, “it was “recalls” my car was going off with many recalls.” So, the “heads up” not under warranty, I needed to discuss with Kerri before he proceeded to repair the tire monitor system and do an oil change. I contact Kerri via voicemail and told her to do the tire monitoring system repair and oil change only since the “heads up” wasn’t covered under the warranty NOT to repair the “heads up”. No call from Kerri to allow me to know she received my voicemail message and of course no idea what the electrical issues are? Kerri received another call from me to discuss these issues, she’s angry because she knew I had left the service department without an estimate of charges and I refused a $289.00 “heads up” program to resolve major electrical issues and major issues with the steering which includes “assist” and controls not working. I don’t feel are a program issue. I rejected the $289.00 charge for the programming, I told Kerri to do the warranty work with the tire system monitoring (which is a necessity for the tires to monitor to prevent an accident in case of tire issues) and do the oil change I agree to the $100.00 deductible and $89.00 for the oil change. That’s all I’m paying for and all I approve to have done. I arrive 10 days later to receive my vehicle to have Kerri state to me, “she only did the oil change and tire rotation, she denied my warranty tire monitoring system repaired and the heads up I declined repaired. I was charged $189.00 diagnostic and $89.00 for the oil change and tire rotation. Kerri stated to me, “ the diagnostic at $189.00 I’m responsible for due to my car was not in warranty.” I disputed the charge stating I refused to pay the $189.00 for diagnostics done as my tire system monitor was under warranty stated to me by Clayton D who told me, “he had to fight the warranty office to get it covered.” I called the warranty office, they are shocked I was charged $189.00 diagnostics and I the work refused completed by Kerri. My paperwork states “Refused by customer” excuse me? I stated to complete with witnesses and tape recording the call. The manager Doug, he backs Kerri. No refund. I called the warranty office to bring awareness. NOT OVER!

Carrie was the best let us know what was going on while we were waiting on our car in service dept. Everyone's so pleasant and kind clear up to getting keys back and paying. Will be back for sure. This is the kind of service you love to share with family and friends.

We have had our 2024 Buick encore in the shop seven times for sometimes weeks at a time and it seems to be there’s no resolution. I’m frustrated and I wish something could be done.. I don’t like to complain, but this is affecting our livelihood and it’s depressing and just seems to be no end. If there’s a resolution in the future, I will happily update my review but as for now I would not recommend this dealership or a Buick.