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A dash light had flashed off and on for a few days, but the day of my scheduled service, the light was off. David in Service told me to stop by anytime... they were open, and the light was on. A couple of days later the light flashed, and I stopped by the Service Department, and after checking the source, I was informed what the issue was, but also told my warranty would not cover it. I left the dealership and an hour later David called me, and told me after further research he had discovered the part/labor would be covered, and scheduled a date/time for me to have it replaced. I was impressed that David took the time to research my warranty and ensure I received the service I was entitled too. My Thanks To David in Service.
Was very dissatisfied with my experience. Not only were the quotes given absolutely ridiculous and trying to take advantage of me because I'm young, but... the way they handled business as a whole was ridiculous. After getting my oil changed they told me multiple things that was wrong with my truck. One being a rear axle seal being broken and this caused grease to get onto my shoes and drums on my rear brakes. They automatically thought that I should replace all my brakes, shoes, and drums and the rear axle seal. When I asked for a better explanation the guy had no idea what he was talking about. I knew that with brake cleaner the rear brakes would be fine but that was not suggested to me. They wanted to charge me over $700 to replace my rear shoes and drums.... then on top of that $441 for the rear axle seal, and over $600 for my front brakes...... I may be young but I am not stupid and can not be taken advantage of. I went to another dealer and got another quote for my brakes while I decided to do the rear axle seal at Dave cross. The other quote... $241for the front and they backed up my knowledge on cleaning the back brakes rather than purchasing new ones. I told the service man at Dave cross to go ask their members if they knew to just clean them... 30 minutes later I got a response that this would be possible. Saved me $700. They proceeded with the rear axle seal while I was supposed to get a shuttle to take me home. What I was told would be a 5 minute wait almost took an hour for a shuttle. Before I left I asked what the timing would be on my seal and was told 2.5 hours and then they would give me a call when it is done. 3.5 hours later I still hadn't received a call. So I decided I would call in and it still wasn't finished. what should've taken 2.5 hours turned into 4. The oil change took 2.5 hours so the majority of the day my truck was in the service department. What I was told with my oil change is I would also get a car wash. Didn't happen the last time I was there and even after a bill of $600 this time I did not receive one. You have lost my business and have given me a different point of view on how you see your customers. In the end when I went to pick up my vehicle I asked if they would rerun their numbers because I knew they were already high. They did and came back to me with a $525 total I believe to do the front and rear brakes... what before was over $1000. This shows you how bad they were trying to screw me over and I am glad I knew this was wrong and didn't break my wallet because some crooks thought because I am 19 I wouldn't know any better. Outrageous.
Gary was great to work with. He made the process go extremely smooth. Mike was also wonderful to work with. He made the financial end of the purchase... better than I had anticipated.
I have taken my car several times for repair. They repaired it but it didn't fix my car issues. My warranty experied after the last repair. I'm disappointed... in GM and will never get another GM product.
I bought a brand new 2015 Yukon from Dave Cross. They have always been accommodating to my needs and any issues I have had. I was just in with an AC issue... and they didn’t disappoint. I was given a loaner for the day and they had it fixed that day. Miles and Jason were super and Dave always treats us as friends. We will never buy a car from anywhere else. Happy customer!! Xoxo
We just recently purchased our 2012 Silvarado while vacationing on the west coast, which required a leap of faith right off the bat. It was the pleasant... experience from the start, in working with the sales team. Ken Auch is Awesome, and true to his word. In spite of driving through a rain storm to get there and back home, our new truck was all we expected of a quality used vehicle, and was truly represented in the ad pictures posted on the internet. It was great, and we could not be any happier with a brand new truck, particularly at today's prices! God Bless and Thank you Ken Auch and everybody at Dave Cross Motors.
Had Enclave in for the second replacement of the front cover seal in 2 years . Dave Cross refused to provide a loaner vehicle even though our warranty... included a courtesy vehicle. I pushed to get a courtesy vehicle several times with the dealer, but was told nothing is available. Dave Cross had the vehicle for 7 days for that repair, when we go to pick up the vehicle, the AC is only blowing hot air, never had a problem with it before. Another $270 and we finally get our vehicle back after a total of 9 days.
Matt was so easy to work with everyone there in the dealership were very grateful that we came in to see their cars I would recommend your place to anybody
I bought brandnew a 2011 terrain. They didn't even look at my transmission like I requested, instead told me no and replaced my catalytic converter for... about $2k. 3 weeks later my transmission goes out and they won't bother to help but want another $5k. They misdiagnosed. Ifor service won't do me right, I won't even by another GMC product.
I purchased a new Buick Encore online and when I arrive to pick it up, I was not disappointed. Matt Cross was attentive, honest and his commitment to his... customers is out standing.