Lotspeich Automotive

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4.3
(45 reviews)
Visit Lotspeich Automotive
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–7:00pm
Tuesday 7:00am–6:00pm 8:00am–7:00pm
Wednesday 7:00am–6:00pm 8:00am–6:00pm
Thursday 7:00am–6:00pm 8:00am–7:00pm
Friday 7:00am–6:00pm 8:00am–6:00pm
Saturday Closed 8:30am–4:00pm
Sunday Closed Closed
New (660) 628-6287 (660) 628-6287
Used (660) 628-6289 (660) 628-6289
Service (660) 628-6290 (660) 628-6290

Inventory

See all 55 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2020.
Located 1 mile West of Warrensburg Mo Lotspeich Automotive is a family owned dealership with strong ties to the community. Let us be "Your Friend in the Car Business."
Your Friend in the Car Business Since 1974!

Service center

Phone number (660) 628-6290

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.3
(45 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Horrible for Veterans or people with disabilities.

Went to buy a new vehicle on 7/30/2020. Having been in the automobile industry my entire life I am very particular with customer experience. Matt Lotspeich (Son of Boss) blew me out of the water. I was trying to get the details worked out on financing a new truck however the manager was belittling my plan. Please beware, I am a disabled and really try my best to operate in this world however there are people who are not disabled and have zero idea what its like to live with a disability. To poke fun and aggravate a sore spot in someones life is not the way to earn someones business.

Dealer response

Mr Gilliland, Thank you for your review. I am never one that would be happy to have someone take their business elsewhere except in rare situations. As someone that claims to have owned and operated a dealership and that is currently a business owner I hope you would appreciate that we would not find it acceptable to have a customer that is verbally abusive to my employees and staff. The profanity laced actions towards my dealership employees are not welcome here especially when small children are on our showroom floor feet away from you. I think people will be able to see from your review what our business was exposed to yesterday and understand why we are not interested in conducting business with individuals that act in such a fashion. As an employer and an owner of a business, I stand with my employees and with the customers of my business by not tolerating threats, profanity and the actions that I witnessed yesterday. We wish you the best of luck on the purchase of your next vehicle elsewhere. Sincerely, Matt Lotspeich

1.0

Dishonest

I purchased a used vehicle from this dealership in February 2020. While test driving the vehicle, I noted a few things that I wanted repaired before purchasing, one of which was a rattling that occurred during acceleration. They assured me they would fix the issues and on a subsequent test drive, the rattle was gone. They explained it was caused by a loose heat shield and stated they'd repaired it. It was only after purchasing the car and having an unrelated, major issue repaired just a few days later (see below) by a different mechanic, I learned Lotspeich had not repaired the heat shield, they completely removed it! They did not disclose the removal, a dishonest move that has left me with a car with a potentially dangerous condition and one that is costly to repair as it requires a complete replacement of the manifold. Four days after purchasing the car, it died while driving it. The torque converter was bad. Thankfully, the car purchase included a third party limited warranty and that part was covered. I called the dealership to see if they would fix it themselves. The dealership said “we would like to make this right,” but would not commit to covering parts and labor, nor would they explain what "making it right" meant in writing. They also told me that the warranty would not be in effect until 30 days after purchase. Having the details of the warranty right in front of me I knew this was not remotely true. As the dealership is located over an hour from where I live, I chose to use the warranty and take it to a shop with more experience repairing this model of car. The car sat at the shop for 10 days, without any work, because the warranty company needed to investigate why the dealership sold a car with such an obvious pre-existing issue that disabled it only four days after purchase. While ultimately the cost of the repair was covered, I wonder if Lotspeich knew of this issue and counted on the warranty company to pay for it after someone purchased the car. I am highly unsatisfied with this experience.

1.0

Dishonest

I purchased a used vehicle from this dealership in February 2020. While test driving the vehicle, I noted a few things that I wanted repaired before purchasing, one of which was a rattling that occurred during acceleration. They assured me they would fix the issues and on a subsequent test drive, the rattle was gone. They explained it was caused by a loose heat shield and stated they'd repaired it. It was only after purchasing the car and having an unrelated, major issue repaired just a few days later (see below) by a different mechanic, I learned Lotspeich had not repaired the heat shield, they completely removed it! They did not disclose the removal, a dishonest move that has left me with a car with a potentially dangerous condition and one that is costly to repair as it requires a complete replacement of the manifold. Four days after purchasing the car, it died while driving it. The torque converter was bad. Thankfully, the car purchase included a third party limited warranty and that part was covered. I called the dealership to see if they would fix it themselves. The dealership said “we would like to make this right,” but would not commit to covering parts and labor, nor would they explain what "making it right" meant in writing. They also told me that the warranty would not be in effect until 30 days after purchase. Having the details of the warranty right in front of me I knew this was not remotely true. As the dealership is located over an hour from where I live, I chose to use the warranty and take it to a shop with more experience repairing this model of car. The car sat at the shop for 10 days, without any work, because the warranty company needed to investigate why the dealership sold a car with such an obvious pre-existing issue that disabled it only four days after purchase. While ultimately the cost of the repair was covered, I wonder if Lotspeich knew of this issue and counted on the warranty company to pay for it after someone purchased the car. I am highly unsatisfied with this experience.

5.0

My New Silverado

John Kazak helped me find the perfect truck! After looking at a few trucks on the lot that didn’t have the equipment options I wanted or the right color, John offered to find me a truck. Thirty minutes after sitting down and looking for the right truck John found the perfect one and had it at the dealership in two days! Thank you John and everyone at Lotspeich Automotive for helping me find the perfect truck!

5.0

Great service and communication

I went in to get my car looked at (weird noises) and was extremely impressed with the amount of communication before the services were actually performed letting me know a price and a timeframe.

5.0

Gary and Karen Waner

We just bought another vehicle from Lotspeich. It is a 2018 Camero SS, 2SS fully loaded and in as new condition. We bought here because they are the best dealership that we have dealt with. The service department with Jim Bragaw is the best we have ever dealt with, they take care of you and treat you like you are family. We are thrilled with our new to us Camero and the deal we got from them. We have bought vehicles from them for almost 30 years and have been happy with all of them, and we cannot say enough good things about the dealership and service department. Keep up the great work Lotspeich, and see Bryce Gabbert for a great deal on a great car or truck!!!!!!

5.0

Repairs

Thanks to Chad and Jim for their continued excellent service.

1.0

Service Department is a complete joke.

In good faith I purchased a 2016 (in 2016) Malibu brand new off the lot and within 1 week the car had completely stalled and locked up throwing us from 50 mpg to 5 in about 1 second (I know that's not their fault) but we expect them to analyze and correct the problem as we purchased their extended warranty. At that point all the service department did was turn off the check engine light which does not generate a service record. It's 2019 now, check engine light still on, vehicle still stalling, service 2 days ago the service department turned off the check engine light and told my wife that it keeps coming on because she is on and off the gas pedals, what a complete crock. Between the purchase in 2016 the check engine light has never been off for more than a week and we have driven the car to Lottspeich (40 miles away) between 12 and 15 times, we had them print us out service record for our attorney and it printed out 4 records, which means ten times all they did was reset the check engine light. Every time we get a loaner they talk like we should be excited about it, it's embarrassing and I don't give a crap about the loaners. This service department is a complete joke and the management allowing this to happen to its customers will feel the burn one day. I know they will reply with a generic statement about how highly they uphold their customer service, but we are done with customer service. We want a working vehicle and this deal that went down in 2016 has completely wasted years of our lives that we cannot get back. All we do is swap out vehicles and wonder when our car is going to lock up on the highway. Still to this day no resolution, nothing you can do at this point will make it right unless you give a refund for this piece of garbage you sold us and continue to sell us on, wasting yours and our time.

1.0

Service Department is an utter joke.

In good faith I purchased a 2016 (in 2016) Malibu brand new off the lot and within 1 week the car had completely stalled and locked up throwing us from 50 mpg to 5 in about 1 second (I know that's not their fault) but we expect them to analyze and correct the problem as we purchased their extended warranty. At that point all the service department did was turn off the check engine light which does not generate a service record. It's 2019 now, check engine light still on, vehicle still stalling, service 2 days ago the service department turned off the check engine light and told my wife that it keeps coming on because she is on and off the gas pedals, what a complete crock. Between the purchase in 2016 the check engine light has never been off for more than a week and we have driven the car to Lottspeich (40 miles away) between 12 and 15 times, we had them print us out service record for our attorney and it printed out 4 records, which means ten times all they did was reset the check engine light. Every time we get a loaner they talk like we should be excited about it, it's embarrassing and I don't give a crap about the loaners. This service department is a complete joke and the management allowing this to happen to its customers will feel the burn one day. I know they will reply with a generic statement about how highly they uphold their customer service, but we are done with customer service. We want a working vehicle and this deal that went down in 2016 has completely wasted years of our lives that we cannot get back. All we do is swap out vehicles and wonder when our car is going to lock up on the highway. Still to this day no resolution, nothing you can do at this point will make it right unless you give a refund for this piece of garbage you sold us and continue to sell us on, wasting yours and our time.

1.0

Don’t make the same mistake we did

Dealing with their service department has wrecked my entire family's week. Daughter's car broke down in Warrensburg so we had it towed to nearest Chevy dealer (Lotspeich). We waited twice for parts to be shipped from Chicago to fix the car. In the meantime, they had no loaner available so we had to drive my daughter to and from Warrensburg to class and then to KC for her job. Service staff was NOT friendly, sympathetic, or helpful. After 4 days we pick up her car and make it back to our hometown before it completely broke down again. Completely non operational. We picked it up and paid thinking the car would be fixed. I really don't think they didn't do anything to the car. We will be reporting to better business bureau and anyone else I can think of. We are not made of money and have had to tow it to yet another dealership.

Dealer response

It is the goal of our dealership to make sure every customer is satisfied. Not all situations are the same and at times we are at the mercy of others vendors and parts providers to be able to get a customers vehicle fixed. We trust that the parts being provided to us will not fail but in some situations certain parts do fail In these situations GM does provide a warranty on the part for the customer to be able to have the part replaced under their parts warranty. We value every dollar that is spent by our customer and strive to provide the absolute best service possible.

Read all 45 reviews