Liberty Ford Brunswick

A solid, trustworthy dealership you can rely on. They stick to their word and are totally customer focused. They truly care about customers’ satisfaction. Excellent Service Department and technicians. That’s why we keep getting our vehicles here, five so far!

Vicki is usually my contact in the Service Dept. She was out and Brad Bly did an excellent job in her absence. The service dept. and technicians here are great. I followed a lot of them from Parma Hts. when they moved and have always been happy with my service.

David and GM Mark were a pleasure to work with. We've worked with Mark for years and he made us feel comfortable in making our purchase. David took his time going over the cars features and has made it clear that if we have any questions we can call or stop in to see him.

It was a very wonderful experience for me. I couldn?t have asked for an easier transition into my brand new 2025 Ford escape. David Baisden did a professional and wonderful job of making me feel comfortable and I understood and he answered every question I asked. He is an asset to your company.

Great buying experience no hassle. The staff was friendly and very helpful especially our sales person David B. This will be our 3rd vehicle that we have purchased from Liberty Ford.

Randy Hudack was great to work with. Very knowledgeable, and made buying very easy and pleasant. It was a completely professional and stress free experience over all.

I HIGHLY recommend Liberty Ford Brunswick! Mike Eisenhardt was very diligent in finding the exact car that I wanted and within my price range. This was the most seamless car purchase ever!

Samantha at Liberty Ford took care of me getting a new tire as a walk in. I was happy I didn’t have to schedule anything.

I was there for 4 hours for a routine oil change and tire rotation. The extra time was aircondition check I think that was a bit much.

I took my car up for a repair on Monday, June 16, 025 because there was a light on my dash indicating trouble. I had an appointment and dropped it off at 10 am. They did not even look at it until 5 pm and told me I had to leave it overnight. I got it back the next and drove it less than 100 miles when the same light came back on. My bill for this repair was close to $750. That included a $200 diagnostic fee that did not go toward the repair of the vehicle. This is the first time I have gone to this dealership as I have purchased my last two cars and a truck from the Parma Heights Liberty Ford Dealership. I don't think that I really want to return to this place. I don't trust them at this point. And I feel that their prices are exorbitant. I asked about the cost of an oil change and was quoted $102. That is at least 30% higher than most other places. So I can imagine how much more it is costing me to use the dealership for any repairs. I believe what would be fair is for them to refund to me the cost of the diagnostic and I should go elsewhere for my repair. Either they did not know how to read the diagnostic and replaced the wrong part or were just sloppy. Either way, I can hardly be satisfied with their work.